How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty86−1.4Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORECARSTAR Campbell's Auto Body
Burleson, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 657 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired CARSTAR Campbell's Auto Body for 8 kinds of job.
CARSTAR Campbell's Auto Body for body & trim
Clear ✕All 294 Google reviews tagged “Body & Trim” · showing 80
It was a pleasure doing business with someone that cares about their customers
They repaired my car after two accidents back to back. They were great
CARSTAR Campbell’s customer service, technicians, and the owner’s open dialogue about my vehicle repairs exceeded my expectations. Their attention to detail and final quality check before leaving are impressive. If you want to feel safe, with zero reservations, and trust a body shop repair facility, CARSTAR…
They will more than make sure they fix the vehicle clean and nice before they return it to you. Great customer service. They keep you updated the whole way.
They clearly are able to delete negative reviews. This place does terrible work doesn’t stand behind their work and they are unprofessional.
Took our 2021 Nissan Rouge to them and part of the trim they replaced started coming loose in 3 weeks time. Went back to get it fixed and they just made excuses and have done nothing. Supposed to be warranty for life of the car.
They have repaired three of our vehicles. Excellent work! We wouldn't trust anyone else with our vehicles.
I was very pleased with the staff at the front counter, they were very polite during pick up and drop off. Drop off was pretty quick and pick up went even quicker. After pickup I noticed the tire shine they applied and the lovely air freshener they added were both a nice touch.
Had resent bodywork done. They handled my claim efficiently and effectively. They kept me updated with my vehicle’s progress. Good place to have your vehicle repaired.
Thank you Campbell's Auto Body in Burleson Tx. I want to say thank you to Melissa for your kindness!! I picked up my car today and it was beautiful!! The front end and hood was so messed up I didn't see how it would ever be fixed! It was beyond my expectations!! You guys did a great job!! They kept me informed and…
Customer service was great and the job they did on my truck also looks great, they went out their way to buff out some additional scratches and I was informed with updates all along the way so truly thankful. I would recommend this place 🙂
Third time to use Campbell’s, highly recommend. Professional, Friendly Service.
Solid work and super nice people. Communication about the process and timing of the work could improve, but that won’t keep me from going back. Definite recommend.
Like a new ca when complete
Car Star is awesome to work with. Will go there any time I need a auto body shop
Nice job. On time. Seamless coordination with insurance company. Very clean afterwards.
I've had to use them several times over the years, and am always happy with the work. Everyone their is so kind, and it's an easy process with my insurance.
Someone tried breaking into my wife vehicle overnight last week and ripped the driver side door handle off, I called my insurance and they suggested them to fix it. It took a little less than a week but they were very polite and did great with communication on fixing it .
Keeping me up to date with my repairs ,so far . Haven't got it back yet, but the ladies in the front have been super patient with me and have explained what's going on, as well as what to expect.
Thank you so much for fixing my truck so quickly. I truly appreciate your prompt service, clear communication, and responsiveness throughout the process. It made the entire experience smooth and stress-free. Thank you again!
The work done at CARSTAR for me this week was absolutely perfect. All of the staff went out of their way to accommodate my needs for which I am very appreciative. I can easily recommend these folks to anybody. Which I already have done.When I returned the rental car a lady in the rental car place was asking about a…
Happy with the repairs. Great service and communication. They texted me consistently with updates.
Everyone at this place is absolutely incredible! The ladies up front are sweet, kind, professional and knowledgeable. Shoutout to Melissa and Mia! The men in the repair and paint shops do excellent work and leave your vehicle looking better than brand new. I have used them twice after being hit in March AND May -…
Their work is amazing, I’m really impressed. I highly recommend them.
Great service work done well
Repaired early and impeccably! They even detailed my truck before pickup! I highly recommend!
Had and accident a couple weeks ago. My car was up and running with in two week looks brand new thank you very much highly recommend this place nice friendly people
i’ve got my car fixed at another place before and they did terrible so i went here instead and everything looks 10 times better. also i know carstar was very busy when i brought my car in but still got it done pretty quick with all things considered.
My car looks great.
We have a Nissan Armada and it had significant damage. They got my vehicle in and out so fast and it’s truly beautiful, back to normal. I appreciate their hard work. Melissa was a pleasure to work with and the owner Frank was truly accommodating. Could not ask for a better experience.
Having paint and body work is never a good experience. However, mine was more than pleasant. The courtesy extended to me from each and every person I conversed with was outstanding. They go out of their way to ensure that you are taken care of. That you remain informed of the progress on your vehicle. And most…
We have always used this company for all Of our Auto repair needs. Great customer service and great workmanship every time.
Carstar has absolutely incredible customer service. I was updated each day on progress with my car, each person I had contact with was courteous and eager to help answer my questions, and the repairs done on my car were great. In addition, I drove by on a Sunday to see how my car looked and although the shop was…
Very professional place to get a vehicle fixed ar
Hands down best experience from start to finish! Would highly recommend them for all your vehicle problems or projects!
This has been hands down the best experience ever when dealing with this type of situation!!
10/10 from initial contact to delivery of my repaired truck! Highly recommend!
They had my car done before the estimated date! Great communication and friendly!
I had a car accident a couple weeks ago and they brought my car to CARSTAR campell’s shop. We were given an estimation of the car not being done until Wednesday the 11th. They were able to get it done sooner, which was such a blessing because the day that we took back our rental car was the day that they got the…
The ladies inside were amazing!! I was kept informed by text during the whole process. I want to see it from a place that was close to them. When I agreed with that quote, they took my car there and after the tent was completed, they brought it back to their shop and I was able to pick it up from where I dropped it…
Carstar was súper from the moment I dropped it off to pickup. Everything clearly explained. Easy to work with. Repair was like new. Plus, car got detailed ✌🏾
They were very helpful and produced great work. My car came back clean and looking great. They also kept me informed along the way.
I had an excellent experience with CarStar in Burleson, Texas. They did an amazing job on my Luxury automobile it truly looks brand new! The quality of their work and attention to detail really shows. The staff was professional, friendly, and kept me informed throughout the process. I highly recommend CarStar to…
My repairs were completed in a timely manner. The customer service is great. They kept me informed each day of how things were going.
I originally had an appointment at Calibur, but when they no showed for my appointment, I chose Carstar, and what was originally a really frustrating situation with the other body shop turned into one of the most pleasant, professional experiences I've ever had with a body shop! From the moment I spoke with the…
We chose Carstar Campbell’s Auto Body Shop in Burleson because it was recommended by our insurance and was the closest location to our home. What I appreciated: Communication was generally okay. The staff provided updates on the status of repairs, and when delays occurred. I understood that winter holidays and…
Service with a smile, texts progress updates and estimated completion dates, excellent work
Great service , great staff. They keep you updated on how your repair is going. It was a pleasure doing business with them. Highly recommend them.
The office personnel was very professional and courtesy love the work you done on the car. It looks great the paint job the bumper it all looks wonderful and you wash and vacuum it out love it. Highly recommend 🌟🌟🌟🌟🌟 Thank You 🤗
Everyone is extremely helpful
Everyone is just great! Perfect experience and amazing work Highly recommend !
Very easy to deal with. The repair on the lift gate of my XT5 was outstanding. The car was returned in pristine condition. I will recommend Car Star to friends and family. Topnotch service all the way.
I recently brought my Chevy Malibu to Carstar Campbell Auto Body in Burleson on 12/02 and I have to say, they really impressed me. From the moment I dropped my car off, the team made me feel like they genuinely cared about getting it back to me in perfect condition. They kept me updated the whole way, explained the…
Very well done, these folks are like magicians. The truck looks brand new. Thanks
This company does a great job would recommend to anybody
They did a great job on repairing my truck. Detailing it before they returned it to me was an unexpected bonus.
I must say everyone was so kind, patient and knowledgeable. I would recommend them to anyone that needs work done. Many thanks to all, but especially Melissa who stayed in contact with me through the entire process.
Wonderful service, timely repairs, and great communication on the status of my truck! I would recommend them to anyone!
Very nice staff and I am very satisfied with their work. Highly recommended.
This is a great auto body shop. The girls in the front office were very nice and helpful. I loved the update text letting me know the progress of the repairs.
Staff are the friendliest I’ve experienced in that industry.
CARSTAR did an outstanding job on our 2018 Chevrolet Silverado.
After a recent fender bender, my insurance recommended Carstar Campbell's Auto Body here in Burleson. The place is close to i35, but not very easy to find. I must say they did an amazing job on the repairs & paint matching. Myra & Melissa in the office were very nice & helpful. Since I had nobody to bring me to pick…
Great work and fast!
Provided a loner when insurance wouldn't, great communication and did a great job.
The customer service here was top notch and everyone I dealt with was so nice and professional. Thank you guys so much for taking care of my car.
Great experience. Highly recommend.
Professional service in a timely manner. This is my second time to use this body shop. Highly recommended!
Took car in for insurance claim. Seems like The adjuster didn’t approve some damages for repair and the shop fixed everything around it. They never bothered to call or let me know if this, instead called and said the car was ready. Tried to get them to come out and see and the owner didn’t even want to take a look…
1st time using this automotive body shop. Office staff extremely friendly and efficient. The owner went over the top by pre-odering the parts for my truck that was needed, then called me when he had them in hand and scheduled with me to bring it in when they were actually ready to work on it which worked like a…
Car star has gone above and beyond for me a few times now. My magnet of a car has been there many times sadly but they made me feel so much better about it all. They are quick and communicate so well. They are all so kind and helpful. The work is quick and done well! Any and all questions are answered and all work is amazing!
I am VERY pleased with the work they did with my SUV and everyone there was very nice and attentive. I loved how they communicate throughout the process, updating me on the progress. They fixed it on time and I did not have to come back for anything. Thank you so much!!! 10/10
Great job on repair and faster than estimated
This place saved my Baby Storm, Sal and Rachel are amazing . Anything I needed or had questions about they answered and went beyond expectations. Truly happy to have my Jeep repaired here.
They were very professional and did an amazing job!
Very nice work. They truely try to put the car back to original condition plus the give you a 5 yr warranty on their work!
They did a great job on my car, the front desk ladies were very nice and informative. I’d definitely do business with them again
Took my Jeep in to be repaired from an auto accident and Frank at CARSTAR Cambell’s did an amazing job.
Took our Vehicle in for repair and got it back within a few days and looks excellent. Very satisfied with the work and quick turn around. Thank you!
Best auto repair in DFW area I would never take my car anywhere else, they do an exceptional job. Staff is so helpful and friendly. Frank is always making sure that we are taken care of. Everyone should take their vehicle to him, you will not be disappointed.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 294 | — |
| Painting | 193 | — |
| Electrical | 16 | — |
| Tires | 11 | — |
| Welding | 8 | — |
| Exhaust | 5 | — |
| Steering & suspension repair | 5 | — |
| Air conditioning | 4 | — |
