Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
CARSTAR Campbell's Auto Body logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty86−1.4Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

CARSTAR Campbell's Auto Body

Burleson, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 657 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CARSTAR Campbell's Auto Body is better than 77% of auto repair shops.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CARSTAR Campbell's Auto Body is better than 70% of auto repair shops.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CARSTAR Campbell's Auto Body is better than 94% of auto repair shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CARSTAR Campbell's Auto Body is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CARSTAR Campbell's Auto Body is better than 86% of auto repair shops.A
86
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CARSTAR Campbell's Auto Body is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired CARSTAR Campbell's Auto Body for 8 kinds of job.

CARSTAR Campbell's Auto Body for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#51 / 81

All 11 Google reviews tagged “Tires”

Landen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This place saved my Baby Storm, Sal and Rachel are amazing . Anything I needed or had questions about they answered and went beyond expectations. Truly happy to have my Jeep repaired here.

Customer photo from Landen's review
Body & TrimBrakesElectrical
Melyn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Took my Jeep in to be repaired from an auto accident and Frank at CARSTAR Cambell’s did an amazing job.

Body & TrimTires
Destiny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did wonderful work on my car that someone hit! Definitely recommend! & the office ladies are so nice!

Body & TrimPaintingTires
IndiaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I used Carstar after an accident I was in and they were absolutely fantastic. Rachel was patient and friendly whenever I had questions or called to check in. I loved getting text updates too!

Body & TrimTires
Kayla10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always great service! The two ladies in the front office are very nice and professional. They keep you in the loop about everything happening with your vehicle.

Body & TrimPaintingSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

All of the people are fantastic! Great work, I got my car back quick, and the ladies in the office are amazing. I 100% recommend.

Body & TrimPaintingTires+ Punctuality+ Quality+ Professionalism
Carole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional, very courteous, listen to all my concerns and did a wonderful job on my car in a short amount of time! I would highly recommend CARSTAR Campbell’s body shop!

Body & TrimPaintingSteering & suspension repair+ Punctuality+ Quality+ Professionalism
DavidLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service, really neat job in fixing my car and leaving it like new. Rachael at the front desk is very sweet and she’s always on top of everything going on with each case.

Body & TrimPaintingTires+ Punctuality+ Professionalism
Galen4 years ago★★★★★

Rating only, no written review.

Body & TrimPaintingTires+ Punctuality+ Quality+ Professionalism
TankLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Body & TrimPaintingTires+ Punctuality+ Quality+ Professionalism
Eli5 years ago★★★★★

Rating only, no written review.

Body & TrimPaintingTires+ Punctuality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 37%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim294—
Painting193—
Electrical16—
Tires11—
Welding8—
Exhaust5—
Steering & suspension repair5—
Air conditioning4—

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