Auto body shop · Fairview Park, OH · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 82%
4.9★★★★★1,170 Google reviews · 24 photos
97%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this shop 4.9 out of 5 based on 1170 reviews, frequently praising quick turnaround times, fair pricing, and proactive communication regarding repair status. Customers often note that the staff is friendly and that vehicles are returned in clean condition. However, low-star reviews highlight recurring issues with inaccurate posted operating hours, a fee charged for estimates, and isolated instances of poor communication or unexplained vehicle damage during the repair process.
Google rating: 4.9 out of 5 from 1,170 reviews (97% five-star).
Reviews on this page: 1,170 Google reviews (992 with written comments, 89 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 24, 2026.
Service: Auto Body Shop serving Fairview Park, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CARSTAR IGear Auto Body & Frame: 93/100 on this factor. Category median: 89.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CARSTAR IGear Auto Body & Frame: 92/100 on this factor. Category median: 86.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CARSTAR IGear Auto Body & Frame: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CARSTAR IGear Auto Body & Frame: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CARSTAR IGear Auto Body & Frame: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CARSTAR IGear Auto Body & Frame: 100/100 on this factor. Category median: 65.A
100
Bar = this company · dark tick = category median.
Star ratings
1,170 Google reviews we collected
4.9of 5
5 stars1,13797%
4 stars141%
3 stars40%
2 stars30%
1 star121%
Praise vs complaints
Phrases our text analysis found in 992 written reviews
98%praise
Praise1,70498%
Complaints282%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5863%
Reasonable2729%
Overpriced00%
Not sure78%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results43825%
Staff & attitude35621%
Would recommend30518%
Speed & response27216%
Price & value17010%
Communication1378%
Honesty & trust543%
What customers talk about
We read 992 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service and excellent work repairing my bumper!”
“I gave the franchise the opportunity to fix the horrible paint job the north Ridgeville location completed.”
“Friendly staff and kept me up to date on the service.”
“I’ll absolutely be going back to Carstar for any future car needs and would highly recommend them!”
“I would not recommend.”
“Got me in the same day I called for an estimate and parts in two days.”
“They took forever to fix my 83year old mother’s car.”
“Was completely amazing super nice atmosphere, had great reasonable prices and willing to work with me.”
“This place is way over priced.”
“I love the communication that they have and they will always be #1 in my book .”
“Had an appointment and they ignored it!”
“He gave me an upfront estimate at an exceptional price, and my car was ready within just a week.”
People customers mention
Stephanie30 reviews
Jeep11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CARSTAR IGear Auto Body & Frame for 8 kinds of job. Pick one to see what they paid and said.
Reese6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★
This place needs to work on their hours of operation - they close early & open late (Upon what they post on their information.) We have arrived on time and they’re closed earlier than stated ? No notice or anything! Had an appointment and they ignored it! If I were you - I’d go somewhere else rather than here. They…
Emily5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
They were very accommodating,. Got me in the same day I called for an estimate and parts in two days. Friendly staff and kept me up to date on the service. Top notch auto body repair!
Great priceElectrical
Khyre’s1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Was completely amazing super nice atmosphere, had great reasonable prices and willing to work with me. Was in a tight situation, 10/10 will recommend. I will be coming back for my future needs!!!!!!
tashawna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Got everything done fast and quick, nice people and great prices! John is the man!
michaelLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Wow. They did such a fantastic job. Truck looks perfect and they detailed the cab also. This was the best decision I’ve made.
Mia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I brought my 2016 Audi Allroad to Carstar, and JJ was fantastic from start to finish. He gave me an upfront estimate at an exceptional price, and my car was ready within just a week. The work was incredible—it genuinely looked brand new. The paint job was flawless, and he even took care of a few additional areas. To…
This place needs to work on their hours of operation - they close early & open late (Upon what they post on their information.) We have arrived on time and they’re closed earlier than stated ? No notice or anything! Had an appointment and they ignored it! If I were you - I’d go somewhere else rather than here. They don’t care about their work, they’re selfish. Lousy to say the least.
Emily Olesinski5 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
They were very accommodating,. Got me in the same day I called for an estimate and parts in two days. Friendly staff and kept me up to date on the service. Top notch auto body repair!
Price assessment: Great price
Services: Electrical
Khyre’s Life Facts Gang1 reviewiTotal number of Google reviews Khyre’s has written across all businesses on Google Maps, not just this one.
Was completely amazing super nice atmosphere, had great reasonable prices and willing to work with me. Was in a tight situation, 10/10 will recommend. I will be coming back for my future needs!!!!!!
Response from the owner · 2 days ago
Hi, Khyre’s Life Facts Gang! Thanks for the wonderful review! We're glad to hear you had a great experience with us. If you ever need our services again, we'll be happy to welcome you back into our shop!
Somayeh Aliebrahimi1 reviewiTotal number of Google reviews Somayeh has written across all businesses on Google Maps, not just this one.
Great service and excellent work repairing my bumper!
Price assessment: Not sure
Services: Body & Trim
Response from the owner · 2 days ago
Thanks for taking the time to leave us a positive review, Somayeh Aliebrahimi! Your feedback means a lot to us at CARSTAR IGear Auto Body & Frame, and we're glad you're satisfied with the work done on your vehicle.
Renee McCarthy1 reviewiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Got everything done fast and quick, nice people and great prices! John is the man!
Response from the owner · a week ago
Thanks for taking the time to leave us a positive review, tashawna! Your feedback means a lot to us at CARSTAR IGear Auto Body & Frame, and we're glad you're satisfied with the work done on your vehicle.
michael PaselaLocal Guide · 13 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Wow. They did such a fantastic job. Truck looks perfect and they detailed the cab also. This was the best decision I’ve made.
Response from the owner · a week ago
Thanks for sharing your positive experience, michael Pasela! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
Shellie6 reviewsiTotal number of Google reviews Shellie has written across all businesses on Google Maps, not just this one.
JJ and Pat were great! Quick turnaround and prices! Very helpful and nice.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thanks for taking the time to leave us a positive review, Shellie! Your feedback means a lot to us at CARSTAR IGear Auto Body & Frame, and we're glad you're satisfied with the work done on your vehicle.
Mia Spencer2 reviewsiTotal number of Google reviews Mia has written across all businesses on Google Maps, not just this one.
I brought my 2016 Audi Allroad to Carstar, and JJ was fantastic from start to finish. He gave me an upfront estimate at an exceptional price, and my car was ready within just a week. The work was incredible—it genuinely looked brand new. The paint job was flawless, and he even took care of a few additional areas. To top it off, my car looked like it had just been professionally detailed when I picked it up.
I was so impressed by the customer service, quality of work, and reasonable pricing. I’ll absolutely be going back to Carstar for any future car needs and would highly recommend them!
Price assessment: Great price
Services: Body & Trim
Response from the owner · 2 weeks ago
Hi Mia Spencer, thank you so much for the positive review! We're glad you had a great experience at CARSTAR IGear Auto Body & Frame. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
Karla Rodríguez1 reviewiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
I had an excellent experience with CARSTAR IGear Auto Body & Frame! They did an amazing job repairing the large dent in my vehicle, and I couldn’t be happier with the results. The quality of their work exceeded my expectations, and my car looks great. Their customer service was also outstanding. The team was professional, courteous, and attentive throughout the process. I truly appreciate their hard work and attention to detail. I highly recommend CARSTAR to anyone looking for quality auto body repairs and excellent customer service. Thank you for doing such a wonderful job!
Price assessment: Great price
Response from the owner · 3 weeks ago
Thanks for sharing your positive experience, Karla Rodríguez! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
