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Carta, McAlister & Moore, LLC

Legal services · Norwalk, CT · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%79+54.7Reliability 31%75+23.1Momentum penalty57−4.3Experts Score= 73Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 40 document preparation servicesPosition by Experts Score among all companies we track in this category. · better than 15%
4.8 ★★★★★ 25 Google reviews
96%five-star reviews
4.33★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Jun 2026latest review

Carta, McAlister & Moore, LLC at a glance

Reviewers describe Carta, McAlister & Moore, LLC as a professional firm handling real estate closings, estate planning, and employment law matters. Clients frequently highlight the attorneys' responsiveness, clear communication, and ability to simplify complex legal processes for first-time buyers and other clients. While the majority of feedback is positive, a recurring criticism in low-star reviews involves unprofessional or rude interactions during initial intake calls with paralegals.

  • Google rating: 4.8 out of 5 from 25 reviews (96% five-star).
  • Reviews on this page: 25 Google reviews (23 with written comments).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: June 16, 2026.
  • Service: Document Preparation Service serving Norwalk, Connecticut.

Data from Google, last updated October 28, 2026.

Score profile vs other document preparation services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

Satisfaction79Reliability75Craft & service–Value–Momentum57Replies to reviews–Satisfaction: 79 (median 92)Reliability: 75 (median 87)Momentum: 57 (median 100)
This companyDocument Preparation Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carta, McAlister & Moore, LLC: 79/100 on this factor. Category median: 92.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carta, McAlister & Moore, LLC: 75/100 on this factor. Category median: 87.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carta, McAlister & Moore, LLC: 57/100 on this factor. Category median: 100.C
57
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.

Star ratings

25 Google reviews we collected

  • 5 stars2496%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star14%

Praise vs complaints

Phrases our text analysis found in 23 written reviews

  • Praise4794%
  • Complaints36%

Topic share

How often each topic comes up in the written reviews

  • Would recommend1326%
  • Staff & attitude1122%
  • Quality & results816%
  • Speed & response816%
  • Communication612%
  • Honesty & trust36%
  • Price & value12%

What customers talk about

We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “We are so grateful for his support and would highly recommend him to anyone buying a home.”
    “Could not recommend him, his paralegals, and the entire firm enough.”
  • “He was incredibly knowledgeable, responsive, and thorough, and he made what could have been a stressful process feel seamless from start to finish.”
  • “We had an outstanding experience working with Glen on our home sale and purchase.”
  • “He was incredibly responsive, detail-oriented, and took the time to explain everything to us in detail.”
  • “He guided us through every step, explained things clearly, and kept everything moving smoothly.”
  • “They are genuine, kind people who are exceptional at what they do.”
  • “Oh – and their rate was very reasonable.”

People customers mention

  • Mark 4 reviews
  • Glen 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Marco15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Glen Moore is the best attorney I have ever worked with. He helped my wife and I so much throughout our home buying journey. Ensuring we were protected, covered, and all items were properly addressed for a clean closing. Could not recommend him, his paralegals, and the entire firm enough. Thank you Glen!!!

Andrea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had an outstanding experience working with Glen on our home sale and purchase. He was incredibly knowledgeable, responsive, and thorough, and he made what could have been a stressful process feel seamless from start to finish. He guided us through every step, explained things clearly, and kept everything moving…

Matthew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Glen and the rest of the team are the best! Not only is their quality of work and diligence level the best, but they are great human beings and really value and care about their clients! Will always be our go to!

Annie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had an incredible experience with Glen Moore and his paralegal, Lisa. Working with Carta, McAlister & Moore feels like stepping into a movie where the local law firm is the heart of the community—the one that is deeply respected, incredibly well-connected, and truly cares about its clients. Their reputation…

Alex6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Glen Moore came highly recommended by our real estate broker, and he did not disappoint! As first-time homebuyers, the process felt overwhelming at times, but Glen went above and beyond to make everything easy to understand and navigate. He was incredibly responsive, detail-oriented, and took the time to explain…

Mai3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

I received a callback from a paralegal named Troy, and unfortunately, the experience was very disappointing. The interaction lacked professionalism and came across as quite rude. On a positive note, the upfront nature of the intake call made my decision easy — I chose not to move forward with this team.

Customer reviews

4.8 ★★★★★ 25 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Marco Campana15 reviewsTotal number of Google reviews Marco has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Glen Moore is the best attorney I have ever worked with. He helped my wife and I so much throughout our home buying journey. Ensuring we were protected, covered, and all items were properly addressed for a clean closing. Could not recommend him, his paralegals, and the entire firm enough. Thank you Glen!!!

Andrea McGee1 reviewTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had an outstanding experience working with Glen on our home sale and purchase. He was incredibly knowledgeable, responsive, and thorough, and he made what could have been a stressful process feel seamless from start to finish. He guided us through every step, explained things clearly, and kept everything moving smoothly. We are so grateful for his support and would highly recommend him to anyone buying a home. Truly amazing to work with!

Matthew Walsh4 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Glen and the rest of the team are the best! Not only is their quality of work and diligence level the best, but they are great human beings and really value and care about their clients! Will always be our go to!

Annie Mahoney3 reviewsTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had an incredible experience with Glen Moore and his paralegal, Lisa. Working with Carta, McAlister & Moore feels like stepping into a movie where the local law firm is the heart of the community—the one that is deeply respected, incredibly well-connected, and truly cares about its clients. Their reputation precedes them: When I mentioned their name, everyone (including my realtor) told me, 'Glen is the best!' and they were right. Glen and Lisa were on top of every single detail and always available to answer my questions. They are genuine, kind people who are exceptional at what they do. Oh – and their rate was very reasonable. Glen quoted me a price and it was exactly what he said it would be; I would bet I emailed and texted them more than most of their other clients! 10/10!

Alex Enzor6 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Glen Moore came highly recommended by our real estate broker, and he did not disappoint! As first-time homebuyers, the process felt overwhelming at times, but Glen went above and beyond to make everything easy to understand and navigate. He was incredibly responsive, detail-oriented, and took the time to explain everything to us in detail. We felt extremely confident under his guidance and will definitely be using him in the future for any of our real estate needs.

Mai Laliberté3 reviewsTotal number of Google reviews Mai has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I received a callback from a paralegal named Troy, and unfortunately, the experience was very disappointing. The interaction lacked professionalism and came across as quite rude. On a positive note, the upfront nature of the intake call made my decision easy — I chose not to move forward with this team.

elot osuris1 reviewTotal number of Google reviews elot has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Every professional

William Artingstall7 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Glen was fantastic and highly professional in our home purchase. He answered every question I had and was extremely patient with us through the process, he’s highly proactive and that ensured a smooth closing for us. An excellent experience. Lisa on his team was outstanding as well and ensured we had everything completed well ahead of time - how she replies to fast to emails is beyond me! Highly recommend this business!

Adam BibiLocal Guide · 15 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve used Carta, McAlister & Moore over the past ten years for several real estate transactions (buying and selling), as well as for our estate planning. The firm has been great, particularly Glen Moore, of whom I can’t speak highly enough! Glen’s vast knowledge is invaluable. He always takes the time to explain everything, never is too busy for a call to answer questions and his attention to detail is second to none. Glen’s paralegal Lisa is also such a pleasure to work with. I can’t recommend this firm highly enough for anyone seeking legal advice, council or services.

Peter Cotton5 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Timely and helpful.

Carta, McAlister & Moore, LLC on Google Maps →

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