Auto repair shop · Kentwood, MI · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%77+18.7Value 14%51+7.2Replies to reviews 7%21+1.5Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#117 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 19%
4.9★★★★★135 Google reviews · 6 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Cascade Hills Auto & Towing 4.9 out of 5 based on 135 reviews, frequently praising the shop for honest pricing, detailed communication, and timely repairs on engines, brakes, and electrical issues. Customers often highlight the staff's willingness to explain work and provide free diagnostics, though some low-star reviews criticize recent pricing discrepancies for parts and perceived declines in repair quality under new ownership.
Google rating: 4.9 out of 5 from 135 reviews (95% five-star).
Reviews on this page: 135 Google reviews (103 with written comments, 2 with photos).
Owner responses: the business replied to 7% of reviews.
Most recent review: October 29, 2026.
Service: Towing Service serving Kentwood, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Cascade Hills Auto & TowingTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cascade Hills Auto & Towing: 86/100 on this factor. Category median: 91.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cascade Hills Auto & Towing: 77/100 on this factor. Category median: 87.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cascade Hills Auto & Towing: 51/100 on this factor. Category median: 100.C
51
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cascade Hills Auto & Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cascade Hills Auto & Towing: 21/100 on this factor. Category median: 69.D
21
Bar = this company · dark tick = category median.
Star ratings
135 Google reviews we collected
4.9of 5
5 stars12895%
4 stars43%
3 stars00%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 103 written reviews
96%praise
Praise19296%
Complaints74%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price114%
Reasonable686%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value4724%
Honesty & trust3518%
Speed & response3417%
Staff & attitude2714%
Quality & results2613%
Would recommend179%
Communication137%
What customers talk about
We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Trustworthy, timely, skilled, and affordable—what more do we need in a full-service mechanic and towing service?”
“Never once have I felt like I was being over charged or asked to have unnecessary work done.”
“Matt truly cares about my vehicles And I have a lot of trust in his work”
“I've never had a car repair place provide such detailed, friendly, timely communication from start to finish.”
“They are thorough, patient, and diligent in communicating, the work they do, and follow up.”
“Sean and his mechanics did a great job on our Buick Enclave.”
“10/10- Sean and team have been wonderful to work with- I took my car in for an oil change and overall look at the suspension system and brakes- Sean k…”
“Places like this are very hard to come by and their communication is straight forward.”
People customers mention
Sean4 reviews
Andy4 reviews
Rapids3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cascade Hills Auto & Towing for 7 kinds of job. Pick one to see what they paid and said.
SSarahLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I cannot recommend Cascade Hills highly enough. They are thorough, patient, and diligent in communicating, the work they do, and follow up. Matt did incredible work, Evan is very helpful and communicative, and the whole tram has been great.
Reasonable priceGeneral repairs & maintenanceEngine repairBrake service & repair
CChristine11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
While visiting my friends my engine light came on. I went to a local Hyndai dealership and they couldn’t get me in till September so my friends recommended Cascade. I went there on Monday and they diagnosed my issue and it was fixed by Wednesday.,They even worked with my guy Corey at Oxmoor Hyndai dealership in…
Reasonable priceAuto engine diagnostic
Nnsimon051211 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Can’t say enough great things about this place! I recently switched to here from big dealerships and I feel like it’s been a positive change in every aspect. Matt truly cares about my vehicles And I have a lot of trust in his work
SShannon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
A business with integrity! I've never had a car repair place provide such detailed, friendly, timely communication from start to finish. My son has a 2005 car that they recently serviced, and they took care of it just like they would a newer car. Excellent all around. Thank you Sean and team!
Great price
DDonLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Sean and Matt are true professionals. Scheduling was easy, my repairs were completed when promised and came in at their estimated cost.
Places like this are very hard to come by and their communication is straight forward.
If you like to text back and forth all day and get upsold on things your car doesn’t really need, feel free to go to a dealership;)
Reasonable priceSteering & suspension repair
JJamieLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Trustworthy, timely, skilled, and affordable—what more do we need in a full-service mechanic and towing service? The waiting room is nice, but I’ll be back because I can trust them.
I cannot recommend Cascade Hills highly enough. They are thorough, patient, and diligent in communicating, the work they do, and follow up. Matt did incredible work, Evan is very helpful and communicative, and the whole tram has been great.
Price assessment: Reasonable price
Services: General repairs & maintenance, Engine repair, Brake service & repair, Oil change
C
Christine Hyde11 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
While visiting my friends my engine light came on. I went to a local Hyndai dealership and they couldn’t get me in till September so my friends recommended Cascade. I went there on Monday and they diagnosed my issue and it was fixed by Wednesday.,They even worked with my guy Corey at Oxmoor Hyndai dealership in Louisville KY to figure out if I had any previous issues. I haven’t seen such amazing teamwork. Sean at Cascade said they wanted to make sure it was fixed. That meant so much that someone cared. If I lived in Michigan this is the only place I would go to get any car work done. They have integrity and they are honest. I did make it home and I am grateful to Sean and his team!
Price assessment: Reasonable price
Services: Auto engine diagnostic
N
nsimon051211 reviewsiTotal number of Google reviews nsimon0512 has written across all businesses on Google Maps, not just this one.
Can’t say enough great things about this place! I recently switched to here from big dealerships and I feel like it’s been a positive change in every aspect. Matt truly cares about my vehicles And I have a lot of trust in his work
Services: Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto brake repair, Vehicle Inspection, Brake service & repair, Auto maintenance
S
Shannon Gallagher1 reviewiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
A business with integrity! I've never had a car repair place provide such detailed, friendly, timely communication from start to finish. My son has a 2005 car that they recently serviced, and they took care of it just like they would a newer car. Excellent all around. Thank you Sean and team!
Price assessment: Great price
B
Beth PostemaLocal Guide · 52 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Sean and Matt are true professionals. Scheduling was easy, my repairs were completed when promised and came in at their estimated cost.
Places like this are very hard to come by and their communication is straight forward.
If you like to text back and forth all day and get upsold on things your car doesn’t really need, feel free to go to a dealership;)
Price assessment: Reasonable price
Services: Steering & suspension repair
J
Jamie RichardsLocal Guide · 12 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Trustworthy, timely, skilled, and affordable—what more do we need in a full-service mechanic and towing service? The waiting room is nice, but I’ll be back because I can trust them.
K
Kenneth Bickford4 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
