Floor refinishing service · Seattle, WA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%87+22.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 34 floor refinishing servicesiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★94 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Castles Flooring 4.9 out of 5 based on 94 reviews, with the owner responding to 84% of feedback. Customers frequently highlight punctuality, clear communication, and fair pricing for hardwood refinishing and installation services. Recurring themes include professional workmanship, flexibility with scheduling, and thorough cleanup after projects. One low-star review cites a lack of response to emails, though this appears isolated compared to the consistent praise for responsiveness in other accounts.
Google rating: 4.9 out of 5 from 94 reviews (98% five-star).
Reviews on this page: 94 Google reviews (90 with written comments, 19 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 16, 2026.
Service: Floor Refinishing Service serving Seattle, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other floor refinishing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Castles FlooringFloor Refinishing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Castles Flooring: 94/100 on this factor. Category median: 96.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Castles Flooring: 87/100 on this factor. Category median: 96.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Castles Flooring: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Castles Flooring: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Castles Flooring: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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Bar = this company · dark tick = category median.
Star ratings
94 Google reviews we collected
4.9of 5
5 stars9298%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
100%praise
Praise205100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5125%
Would recommend4120%
Speed & response3718%
Staff & attitude3115%
Communication2613%
Price & value168%
Honesty & trust42%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The did a fantastic work on my floors the were very helpful, respectful and quick at getting the job done”
“Very professional, impressive work and I highly recommend to all my family and friends.”
“Their estimate was acceptable, they were here, on time when promised and worked steadily to finish the job in the time they predicted.”
“Joshua and team were kind enough to fit us into their schedule before we moved in.”
“Really appreciate their great communication and professional results.”
“Our reclaimed wood floors—fir and oak—suffered a great deal of water damage over the winter.”
“I had Castles Flooring come in to sand and refinish my old yellow floors, and honestly, they completely transformed them.”
People customers mention
Joshua19 reviews
Alex4 reviews
Swedish3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Castles Flooring for 6 kinds of job. Pick one to see what they paid and said.
jeff7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I can’t say enough good things about Joshua, Luis and Castles Flooring. Our reclaimed wood floors—fir and oak—suffered a great deal of water damage over the winter. When we were ready for floor work Joshua worked with us on scheduling—we had lots to do inside. Their estimate was acceptable, they were here, on time…
MikeLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Recently purchased a new house with damaged oak hardwoods. Joshua and team were kind enough to fit us into their schedule before we moved in. Their team was very respectful in our home, extremely clean and the floors turned out beautifully. Really appreciate their great communication and professional results. Look…
Ruben2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Very professional, impressive work and I highly recommend to all my family and friends. Answered all my questions and concerns. Grade A stamp of approval with two thumbs up 👍🏽👍🏽
Wealth1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The did a fantastic work on my floors the were very helpful, respectful and quick at getting the job done
KristineLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This company is the best! On time, professional, quality workmanship and fair pricing. Will be calling them again for future projects!
Marlund210 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Outstanding job installing hardwood floors. All crews were on time, thorough, and courteous. Joshua was an outstanding lead. The price was good.
I can’t say enough good things about Joshua, Luis and Castles Flooring. Our reclaimed wood floors—fir and oak—suffered a great deal of water damage over the winter. When we were ready for floor work Joshua worked with us on scheduling—we had lots to do inside. Their estimate was acceptable, they were here, on time when promised and worked steadily to finish the job in the time they predicted.the finished product is beautiful!
Response from the owner · a week ago
Thank you Jeff and Ellen you guys were awesome🙏❤️
Mike RajanLocal Guide · 19 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Recently purchased a new house with damaged oak hardwoods. Joshua and team were kind enough to fit us into their schedule before we moved in. Their team was very respectful in our home, extremely clean and the floors turned out beautifully. Really appreciate their great communication and professional results. Look forward to working with them again the future.
Update 2026: Joshua and team just completed a significant patch and refinish in our kitchen and living room. Did an amazing job again. We were on a tight schedule after having a baby, Joshua did all he could to squeeze us in with minimal notice. Huge thank you.
Response from the owner · a year ago
Thank you Mike for this very kind review I really appreciate it🙏
Luis Jimenez2 reviewsiTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Very professional, impressive work and I highly recommend to all my family and friends. Answered all my questions and concerns. Grade A stamp of approval with two thumbs up 👍🏽👍🏽
Response from the owner · 3 months ago
Thank you so much 🙌
Wealth In Construction1 reviewiTotal number of Google reviews Wealth has written across all businesses on Google Maps, not just this one.
I interviewed four contractors for my Hardwood Floor refinishing job. Joshua did a great job of explaining the process time involved and understanding how I wanted things to be done. He was not the lowest bid that being said the work that him and his crew did and the end result was worth every single penny it pays to Not be Pennywise and pound foolish. I highly recommend castles flooring with no reservation.
Response from the owner · 6 months ago
Thank you so much🙏
Taylor Yukawa3 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
