Analyzing 7,329,7967.3M ReviewsFor 20,76820.8K Experts

Experts Reviews · Company report
Castles Flooring logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%87+22.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Castles Flooring

Issaquah, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 4.9★ from 94 Google reviews

📞 Call (206) 571-1027Request a call backWebsite ↗

Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Castles Flooring is better than 94% of floor refinishing services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Castles Flooring is better than 87% of floor refinishing services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Castles Flooring is better than 99% of floor refinishing services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Castles Flooring is better than 100% of floor refinishing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Castles Flooring is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Castles Flooring is better than —% of floor refinishing services.–
—

Reviews for your job

Customers hired Castles Flooring for 6 kinds of job.

Castles Flooring for floor refinishing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Floor refinishing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6

All 5 Google reviews tagged “Floor refinishing”

Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joshua and his team provided great service from start to finish with our 70 year old oak hardwood floor refinishing. He presented lots of options during our bid and we ended up refinishing one section of the house while doing a buffing in a section that had more recent attention and just needed a light refresh. They…

Floor polishingFloor refinishingWood floor refinishing+ Responsiveness+ Punctuality+ Quality
Jay13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh did a great job great communication the floor looks great!

Floor refinishing+ Punctuality
Jasmine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I found Castles Flooring after getting a couple disappointing bids at other companies and I’m so glad I did. Alex was very prompt and responsive. The price was very reasonable and I am so impressed with their work. They did a phenomenal job and I now have the floors of my dreams. I highly recommend them.

Floor refinishingWood floor sanding+ Responsiveness+ Punctuality+ Quality
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was a wonderful company to work with. Both Alex and Joshua’s were very knowledgeable and professional. They did three coats of Swedish finish on our oak plank flooring and it turned out beautiful. They really knew what they were doing. Thoroughly masked the kitchen off before hand and totally cleaned up afterwards. I highly recommend them.

Floor refinishingWood floor refinishingWood floor sanding+ Responsiveness+ Punctuality+ Quality
Lauren5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alex did an amazing job doing a buff and recoat on our hardwood floors! We were moving into a recently purchased home and the floors needed some love. Now they look brand new! Thank you Alex and Castles Flooring!

Floor refinishingWood floor restoration+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Floor refinishing5—
Wood floor sanding3—
Install flooring3—
Wood floor refinishing2—
Wood floor installation2—
Wood floor restoration2—

Compare with

RI Hardwood Floors logoRI Hardwood FloorsExperts Score 99Issaquah · 5.00★Evergreen Hardwood Flooring logoEvergreen Hardwood FlooringExperts Score 98Issaquah · 4.97★ADL Floors, Inc. logoADL Floors, Inc.Experts Score 95Issaquah · 4.95★