Cats Vs. Dogs Pet Grooming Salon logo

Cats Vs. Dogs Pet Grooming Salon

Pet groomer · Grand Rapids, MI · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%90+12.7Replies to reviews 7%11+0.8Craft & service penalty99−0.1Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#118 of 188 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 37%
4.7 ★★★★★ 137 Google reviews · 16 photos
92%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Cats Vs. Dogs Pet Grooming Salon at a glance

Reviewers frequently praise the salon for quick, affordable walk-in nail trims and friendly staff who handle anxious pets well. However, several low-star reviews criticize the facility for disorganization, citing roaming animals that caused injuries and a lack of communication regarding appointment requirements or availability.

  • Google rating: 4.7 out of 5 from 137 reviews (92% five-star).
  • Reviews on this page: 137 Google reviews (95 with written comments, 9 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 6, 2026.
  • Service: Mobile Dog Groomer serving Grand Rapids, Michigan.

Data from Google, last updated November 3, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

Satisfaction82Reliability79Craft & service99Value90Momentum100Replies to reviews11Satisfaction: 82 (median 85)Reliability: 79 (median 82)Craft & service: 99 (median 93)Value: 90 (median 95)Momentum: 100 (median 100)Replies to reviews: 11 (median 50)
This companyMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cats Vs. Dogs Pet Grooming Salon: 82/100 on this factor. Category median: 85.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cats Vs. Dogs Pet Grooming Salon: 79/100 on this factor. Category median: 82.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cats Vs. Dogs Pet Grooming Salon: 99/100 on this factor. Category median: 93.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cats Vs. Dogs Pet Grooming Salon: 90/100 on this factor. Category median: 95.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cats Vs. Dogs Pet Grooming Salon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cats Vs. Dogs Pet Grooming Salon: 11/100 on this factor. Category median: 50.F
11

Bar = this company · dark tick = category median.

Star ratings

137 Google reviews we collected

  • 5 stars12692%
  • 4 stars11%
  • 3 stars11%
  • 2 stars32%
  • 1 star64%

Praise vs complaints

Phrases our text analysis found in 95 written reviews

  • Praise9792%
  • Complaints88%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price120%
  • Reasonable480%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3937%
  • Quality & results2726%
  • Speed & response1514%
  • Price & value1211%
  • Would recommend88%
  • Honesty & trust33%
  • Communication11%

What customers talk about

We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Everyone is so nice and they take walk in nail trims ☺️”
    “The owner/manager is rough with handling the animals and rudely yells at them in front of customers.”
  • “Great service- They always do an amazing job with my dog’s nails when I walk in.”
    “Terrible company!”
  • “We always drop by for a quick nail trim and file with our two small dogs.”
  • “Worth every penny, they work hard and your dog will obe gorgeous and smell great afterwards”
  • “I totally recommend them (for cats, at least).”
    “Anyways, I would recommend them with reservation about the time-just get the estimate up front and make your needs known!”
  • “I am usually skeptical of most groomers but this place is very friendly and completely transparent.”
  • “…offed us for not bringing our dog in sooner for a groom even after we explained that the vet had told us to avoid places where a multitude of dogs gat…”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Cats Vs. Dogs Pet Grooming Salon for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

TroyLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We always drop by for a quick nail trim and file with our two small dogs. They always make time and are prompt with the service. Friendly people and they love to see our pups!

Reasonable price
KevinLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I'm here on vacation and I needed a place to get my dog's nails done so I called the and they said sure just that's a walk-in service bring your dog I must have called 15 other places

EthanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

craig needed his nails trimmed. walk ins are quick and easy. craig is very happy. meow meow, meow meow meow.

Customer photo from Ethan's reviewCustomer photo from Ethan's review
AmberLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I love coming here to get my dog's nails trimmed and grinded. They are very quick and it's only 20 bucks. Everyone is so nice and they take walk in nail trims ☺️

Reasonable priceDog nail trimming
MaddieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Everyone here is awesome! My crazy little Frenchie loves coming here for nail trims and grooms. The walk-in nail trims are an absolute lifesaver! Thank you Team Cats vs. Dogs!!

TracyLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Wonderful professional groomers! Worth every penny, they work hard and your dog will obe gorgeous and smell great afterwards

Photos

Customer reviews

4.7 ★★★★★ 137 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Troy HardingLocal Guide · 45 reviewsTotal number of Google reviews Troy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We always drop by for a quick nail trim and file with our two small dogs. They always make time and are prompt with the service. Friendly people and they love to see our pups!

  • Price assessment: Reasonable price
Kevin GreenLocal Guide · 30 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I'm here on vacation and I needed a place to get my dog's nails done so I called the and they said sure just that's a walk-in service bring your dog I must have called 15 other places

Ethan RusselLocal Guide · 12 reviewsTotal number of Google reviews Ethan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

craig needed his nails trimmed. walk ins are quick and easy. craig is very happy. meow meow, meow meow meow.

Amber OLocal Guide · 11 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love coming here to get my dog's nails trimmed and grinded. They are very quick and it's only 20 bucks. Everyone is so nice and they take walk in nail trims ☺️

  • Price assessment: Reasonable price
  • Services: Dog nail trimming
Maddie HaulenbeekLocal Guide · 33 reviewsTotal number of Google reviews Maddie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone here is awesome! My crazy little Frenchie loves coming here for nail trims and grooms. The walk-in nail trims are an absolute lifesaver! Thank you Team Cats vs. Dogs!!

Kinspeanut_ 132 reviewsTotal number of Google reviews Kinspeanut_ has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My dog Josie gets groomed there and is happy there! Everyone is so polite

  • Price assessment: Great price
  • Services: Dog grooming
Tracy JonasLocal Guide · 40 reviewsTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful professional groomers! Worth every penny, they work hard and your dog will obe gorgeous and smell great afterwards

Lisa14 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thumbs up to Cats v Dogs!!

  • Price assessment: Reasonable price
  • Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog nail trimming
Ven Dzukey4 reviewsTotal number of Google reviews Ven has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service- They always do an amazing job with my dog’s nails when I walk in. Heads up they stop taking walk ins at 4pm!

Amanda Van Keuren4 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff were super understanding and very kind to my anxious senior dog today. My dog looks fantastic, they cleaned up my home-cutting mess without any judgment whatsoever. They checked with me about his comfort level around certain things and gave us options. He was taken care of really well and they definitely know how to handle double-coated breeds

  • Services: Dog grooming

Cats Vs. Dogs Pet Grooming Salon on Google Maps →

Business details