Jamel Giambrone1 reviewTotal number of Google reviews Jamel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice cool guy.Hes fast and chill and has great customer service
Cell & Buy LLC Phone Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%77+48.9Reliability 28%63+17.8Replies to reviews 8%42+3.5Craft & service penalty85−1.5Momentum penalty97−0.3Experts Score= 68Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 15 TV repair servicesPosition by Experts Score among all companies we track in this category. · better than 21%
4.8 ★★★★★ 135 Google reviews · 5 photos
93%five-star reviews
4.76★last 12 monthsAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
14%reviews answered by the owner
Oct 2026latest review
Cell & Buy LLC Phone Repair at a glance
Customers frequently cite quick turnaround times, reasonable pricing, and friendly staff as primary advantages of the shop. Services mentioned include screen replacements, battery fixes, and accessory sales, often completed while clients wait in a comfortable area with entertainment. Recurring criticisms in low-star reviews involve perceived disrespect from newer employees, concerns about repair quality such as screen color issues, and complaints regarding dirty conditions or high prices for accessories.
- Google rating: 4.8 out of 5 from 135 reviews (93% five-star).
- Reviews on this page: 135 Google reviews (110 with written comments, 3 with photos).
- Owner responses: the business replied to 14% of reviews.
- Most recent review: October 16, 2026.
- Service: TV Repair Service serving Lynchburg, Virginia.
Data from Google, last updated October 26, 2026.
Score profile vs other TV repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cell & Buy LLC Phone Repair: 77/100 on this factor. Category median: 83.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cell & Buy LLC Phone Repair: 63/100 on this factor. Category median: 74.B
63
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cell & Buy LLC Phone Repair: 85/100 on this factor. Category median: 93.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cell & Buy LLC Phone Repair: 97/100 on this factor. Category median: 100.A
97
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cell & Buy LLC Phone Repair: 42/100 on this factor. Category median: 80.C
42
Bar = this company · dark tick = category median.
Star ratings
135 Google reviews we collected
- 5 stars12693%
- 4 stars21%
- 3 stars00%
- 2 stars11%
- 1 star64%
Praise vs complaints
Phrases our text analysis found in 110 written reviews
- Praise21798%
- Complaints42%
Price
What reviewers said about value for money
- Worth the money11100%
- Overpriced00%
Topic share
How often each topic comes up in the written reviews
- Price & value5826%
- Staff & attitude5023%
- Speed & response5023%
- Quality & results3014%
- Would recommend2310%
- Communication52%
- Honesty & trust52%
What customers talk about
We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They replaced my battery quick, and for a good price.”
“From day one he has always been incredibly friendly, and you can genuinely tell he cares about his customers—something that’s rare to find these days.”
“The guy working was super friendly and fixed my phone quickly.”
“Even now, Drew—who runs the shop—is just as friendly as Jeremy and continues to uphold the same level of excellent service and quality work.”
“…l at 84%) and they explained that the SE version had a 50% chance of not working after installing a new battery.…”
“I highly recommend checking them out if you ever need phone repairs.”
“Quick and easy, Drew was super helpful and patient throughout, explained everything in a way i could understand.”
“Honest business owner who stands by the work he does.”
People customers mention
- Jeremy 7 reviews
- Drew 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Cell & Buy LLC Phone Repair
From 24 detailed written reviews; every point below is quoted in at least one review.
- Mentioned most: Speed (17 praise); Would recommend (15 praise); Friendly & courteous (8 praise); Place & ambience (7 praise); Quality of work (4 praise, 1 complaint); Explains clearly (4 praise); Expertise (3 praise); Honesty (1 praise, 1 complaint).
- Reported results: 7 problem fixed.
- Value for money: 11 said worth it.
- Jobs reviewed: phone (6), screen (2), phone screen (2).
- Returning customers: 4 reviewers say they used Cell & Buy LLC Phone Repair before.
👍 “Proficient in their work and knowledge”
👍 “And the phone worked”
👍 “Supper helpful”
👎 “My screen is like tilted”
👎 “He told me it wasn’t”
Recent reviews
KristaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Much lower prices than other shops. Helped us get protective accessories at great prices
Sarah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★
Proficient in their work and knowledge! I went here after attempting to have Best Buy replace my screen on an iPhone SE. Best Buy claimed they had to do a software procedure after installing the new screen because they installed apple approved parts etc. After I got it back from BB they gave me a phone without a…
tyrhianna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
fixed my screen in less than 10mins ! great customer service & great prices . i recommend coming here 10/10
Akiara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★
My screen blacked out on me I asked was it any difference in the phone picture he told me it wasn’t I got my phone in the phone is blueish & my screen is like tilted he told me he never heard that before but you can clearly see it.
BrennanLocal Guide · 670 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This is a great place to get your phone repaired. The guy working was super friendly and fixed my phone quickly. They have a waiting area with a tv and games too
Harland2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Came in without an appointment for a repair got it done really quick and had games and a movie while I waited and was cheaper than I could get anywhere else
Photos
Customer reviews
4.8 ★★★★★ 135 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Krista NashLocal Guide · 14 reviewsTotal number of Google reviews Krista has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuch lower prices than other shops. Helped us get protective accessories at great prices
Sarah Parsons7 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProficient in their work and knowledge! I went here after attempting to have Best Buy replace my screen on an iPhone SE. Best Buy claimed they had to do a software procedure after installing the new screen because they installed apple approved parts etc. After I got it back from BB they gave me a phone without a working screen and sent me to a different repair place that couldn't solve the problem. I eventually found Cell and Buy on my own and when I showed up the technician--Adam I believe--was finishing up a screen replacement on an iPhone SE. He used aftermarket parts and the phone worked. He tried to troubleshoot my phone but it was too far gone. Supper helpful, would recommend if you don't mind aftermarket screens.
Shawnee Acree4 reviewsTotal number of Google reviews Shawnee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome place 💗 great people and very fast !!
tyrhianna mcmillon2 reviewsTotal number of Google reviews tyrhianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlefixed my screen in less than 10mins ! great customer service & great prices . i recommend coming here 10/10
Response from the owner · 3 months ago
Thankyou so much. Our pleasure.
Akiara Denay4 reviewsTotal number of Google reviews Akiara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy screen blacked out on me I asked was it any difference in the phone picture he told me it wasn’t I got my phone in the phone is blueish & my screen is like tilted he told me he never heard that before but you can clearly see it.
Response from the owner · 4 months ago
We offered to give you the higher quality screen for the difference and swap it out and you declined. Please share all the correct information when leaving Google reviews.
HANNA MILLIS (Hannabanana)Local Guide · 33 reviewsTotal number of Google reviews HANNA has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery easy to work with! Everything was as promised.
Kumari Johnson3 reviewsTotal number of Google reviews Kumari has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service! Very reasonable prices, definitely recommend!
Response from the owner · 5 months ago
Thankyou your awesome!!!
Zach F (Zduke3333)13 reviewsTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey replaced my battery quick, and for a good price.
Response from the owner · 6 months ago
Awesome Thankyou
Icesis Scott2 reviewsTotal number of Google reviews Icesis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat at fixing phones, real cool and nice !
Response from the owner · 6 months ago
Thankyou it was our pleasure
Business details
- Address: 21430 Timberlake Rd Ste D, Lynchburg, VA 24502
- Phone: (434) 253-0446
- Website: cellandbuyllc.net
- Service area: Lynchburg, VA