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Cen-Tex Pest Control

Pest control service · Waco, TX · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%80+5.7Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#80 of 178 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 55%
4.9 ★★★★★ 247 Google reviews · 10 photos
97%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$179typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Cen-Tex Pest Control at a glance

Google reviewers rate Cen-Tex Pest Control 4.9 out of 5 based on 247 reviews, with the owner responding to 99 percent of them. Customers frequently praise the prompt, professional, and courteous service provided during treatments for ants, spiders, and roaches. Technicians are noted for clear communication regarding schedules, costs, and treatment details, along with thorough work inside and outside homes. One recurring criticism involves persistent pest issues remaining after service, prompting some customers to use their own sprays.

  • Google rating: 4.9 out of 5 from 247 reviews (97% five-star).
  • Reviews on this page: 247 Google reviews (203 with written comments, 1 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Pest Control Service serving Waco, Texas.

Data from Google, last updated November 1, 2026.

Score profile vs other pest control services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction94Reliability94Craft & service100Value100Momentum100Replies to reviews80Satisfaction: 94 (median 94)Reliability: 94 (median 93)Craft & service: 100 (median 96)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 80 (median 91)
Cen-Tex Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cen-Tex Pest Control: 94/100 on this factor. Category median: 94.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cen-Tex Pest Control: 94/100 on this factor. Category median: 93.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cen-Tex Pest Control: 100/100 on this factor. Category median: 96.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cen-Tex Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cen-Tex Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cen-Tex Pest Control: 80/100 on this factor. Category median: 91.A
80

Bar = this company · dark tick = category median.

Star ratings

247 Google reviews we collected

  • 5 stars23997%
  • 4 stars10%
  • 3 stars42%
  • 2 stars21%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 203 written reviews

  • Praise35599%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price4237%
  • Reasonable6759%
  • Overpriced11%
  • Not sure44%
$179+45% vs typical pest control services

Middle half of what 91 customers paid ($151–$246) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude11432%
  • Quality & results8022%
  • Speed & response5515%
  • Would recommend4914%
  • Communication288%
  • Price & value216%
  • Honesty & trust113%

What customers talk about

We read 203 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very professional, prompt response, courteous and friendly.”
  • “Thank you so much for servicing my home, James did a Wonderful job & I appreciate the job he has done for me.”
  • “James was very timely and through in doing his task.”
  • “we appreciate you very much and will definitely recommend you and keep your services.”
  • “James went above and beyond explaining what service I selected.”
  • “Price was extremely reasonable for a one time inside/outside for wasps/other country "bugs".”
  • “He set expectations upfront that it would take between 45-55 mins to complete and was nearly spot on.”

People customers mention

  • Brandon 8 reviews
  • Jordan 6 reviews
  • Harrell 5 reviews
  • Centex 5 reviews
  • James 4 reviews
  • Colton 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Cen-Tex Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Nicholas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very professional, prompt response, courteous and friendly. Fair and reasonable pricing. Very satisfied. Thanks

Paid $180–200Reasonable price
KathrynLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

James went above and beyond explaining what service I selected. Took his time performing the service. Highly recommend!

Paid $180–200Great priceSpider exterminationFlea & mite exterminationCockroach extermination
Donald4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James was very timely and through in doing his task. Friendly and clear communication. We appreciate him and will use in the future when needed

Paid $200+Reasonable priceAnt extermination
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

James Harrell provided very thorough and timely service for our ant situation. He explained all aspects of the process and intentionally ensured no gaps in completion.

Paid $140–160Reasonable priceAnt extermination
Charles11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Still have earwigs inside the house and my patio still has ants that I had to spray tonight

Paid $140–160Overpriced
Chad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jordan came out on a Saturday and walked me through exactly what I needed, his approach and the cost. He set expectations upfront that it would take between 45-55 mins to complete and was nearly spot on. He answered all of my questions and was both professional & personable. Highly recommend Cen Tex and specifically Jordan for the work.

Paid $200+Great priceGeneral pest inspectionCockroach extermination

Photos

Customer reviews

4.9 ★★★★★ 247 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Cathy Black1 reviewTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job!

Response from the owner · 5 days ago

Thank you so much, Kathy! We really appreciate you choosing Cen-Tex Pest Control to care for your home.

Nicholas OConnor3 reviewsTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional, prompt response, courteous and friendly. Fair and reasonable pricing. Very satisfied. Thanks

  • Price assessment: Reasonable price
  • Price: $180–200
  • Pest type: Ants
Response from the owner · a week ago

Thank you, Nicholas! We really appreciate your feedback and choosing Cen-Tex Pest Control to care for your home!

Majdi SalhabLocal Guide · 119 reviewsTotal number of Google reviews Majdi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mr Colton Anderson was sent to 2 homes to do a service and both tenants actually txt us how professional of a job he did and we’re both very happy . we appreciate you very much and will definitely recommend you and keep your services..

Response from the owner · a week ago

Thank you, Majdi! Hearing that both tenants took the time to compliment Colton’s work means a lot. We’ll be sure to pass your kind words along to him. We appreciate your continued trust in Cen-Tex and your recommendations!

Jessica Stroschein4 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I signed up for a year and I love it! Quartly sprays with no hassle. James does a great job everytime! We've had no issues, and in the country, that's rare. We usually get everything out here.

  • Price assessment: Reasonable price
  • Services: Hornet & wasp extermination, Spider extermination, Ant extermination
  • Pest type: Ants, Cockroaches, Spiders, Other
Response from the owner · a year ago

Thank you, Jessica!

John And Denise Marsh10 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Can-Tex and Colton were wonderful. It’s my first time experience using them and everything went great. Thanks again, Colton.

Response from the owner · 2 weeks ago

Thank you for the kind words! We are so happy to hear you enjoyed your service. Thank you so much for choosing Cen-Tex Pest Control to care for your home!

Janice Russell5 reviewsTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you so much for servicing my home, James did a Wonderful job & I appreciate the job he has done for me. Forever Grateful! Thank you, again!

  • Price assessment: Reasonable price
  • Services: Rodent extermination
Response from the owner · 2 weeks ago

Thank you so much for the kind words, Janice! We truly appreciate you choosing Cen-Tex Pest Control to care for your home.

Kathryn HarperLocal Guide · 15 reviewsTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

James went above and beyond explaining what service I selected. Took his time performing the service. Highly recommend!

  • Price assessment: Great price
  • Price: $180–200
  • Services: Spider extermination, Flea & mite extermination, Cockroach extermination, Bug & insect extermination
  • Pest type: Ants, Cockroaches, Spiders
Response from the owner · 2 months ago

Thank you, Kathryn! We truly appreciate your recommendation and will be sure to share your kind words with James!

Terri Blake6 reviewsTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Colton was friendly, knowledgeable, and professional! Thanks Colton!

  • Services: Flea & mite extermination
Response from the owner · 3 weeks ago

Thank you, Terri! We truly appreciate you choosing Cen-Tex Pest Control to care for your home.

La Donna Reyna16 reviewsTotal number of Google reviews La has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jordan was great about communicating his schedule and exactly what services he provided. He also was clear about the warrant for the service received.

  • Price assessment: Reasonable price
Response from the owner · 3 weeks ago

Thank you for the feedback, La Donna! We will make sure and pass your kind words along to Jordan. We are so happy you were pleased with the service and we thank you for choosing Cen-Tex Pest Control!

Carol Alvarez2 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly courteous service with great communication!

  • Price assessment: Great price
  • Price: $160–180
  • Services: Home inspection
  • Pest type: Ants, Cockroaches, Other
Response from the owner · 4 weeks ago

Thank you so much for the kind words, Carol! We truly appreciate you taking the time to share your experience, and choosing Cen-Tex Pest Control to care for your home!

Cen-Tex Pest Control on Google Maps →

Business details