How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty94−0.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECentral Heating & Air Conditioning
Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 998 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Central Heating & Air Conditioning for 8 kinds of job.
Central Heating & Air Conditioning for a/c system repair
Clear ✕All 86 Google reviews tagged “A/C system repair” · showing 40
Darren was extremely kind and knowledgeable. Fair prices and quality work
Arrived on time & is checking on parts.
I came home from an errand & found the ac wasn't blowing cool air. It was set at 76 degrees & the temp in the house was 80. This happened at 4:30 pm so when I called, they put me on the list to call in the morning. Initially, I was told someone would be at my house between 3-4 pm but Tyler called me early that…
Darren was amazing to deal with. Kept us informed on what was needed and the cost of the repairs. Was friendly and professional.
Darren was amazingly friendly, shared information and his knowledge, while explaining what needed to be done (and what was unnecessary as well).
Darren, Was on time polite, courteous and professional
I appreciate prompt service. The tech was professional, competent and was willing to discuss the problem with us as well as explain options for possible future purchases. Our unit is 20 years old and may need to be replaced soon. Previous companies were not as helpful.
always super responsive and quick and friendly with the service when I need it
Dan is one of the best in the business! Highly recommend!
Trent was really helpful and gave us the best bid and service, thank you!!!!!
We've always been impressed with Central's quick response, professionalism, and quality work.
So very pleased with the exceptional service Tyler of Central Heating provided us today while diagnosing a possible problem with our air conditioner. He was knowledgeable & professional. Highly recommend.
Excellent sales assistance from Trent Super installation from Brent and Brock Friendly and efficient staff Would highly recommend
Very quick response to the problem. Very impressed! Got the work done quickly. Great company!
Tyler reached out to come earlier than scheduled (which worked great for us), quickly analyzed the problem, and was quick and efficient on installing a new A/C motor to get us up and running again. Very professional.
Timely service and professional , had the cost up front
Tyler was very prompt and friendly. He explained everything to me. I will certainly be using Central Heating and Air conditioning again. I would highly recommend. Thank you Tyler
Darren was a great technician. He answered all my questions and explained thoroughly the job he performed.
Replaced filter and winter maintenance. Very prompt and curious.
Fast, Professional Service. Tyler P was friendly and knowledgeable. Love that you get an appointment confirmation text, a text that tells you about the technician and a follow up text when the appointment is done. I would recommend Central Heating & Air to everyone.
Very helpful and professional.
Always professional and on time.
Darren was very professional. Explain everything in detail and the went over the invoice with me. Thank you for everything
I tend to ask a bunch of questions. The technician was professional and polite in answering them. Very satisfied with the provided service.
Tyler was awesome. Very courteous and respectful. A very nice gentleman.
Darren was very thorough and sent an estimate over very quick.
Easy scheduling setup. The technician, Tyler, showed up on time and resolved the issue in a timely manner. Thanks!
Amazing customer service. AC quit working on the hottest day of the year and they had someone over within an hour of calling and had it fixed! Thank you!
We had an AC issue come up and they were able to come out the next day to check our system. Really thorough service call and answered all of our questions. Would use this company again for repairs and/or service calls. Happy with our experience.
Whenever I need HVAC work, I call Central. Darrell was fantastic. Service was quick, on time, reasonable and… most important… instantly effective!
Our tech was on time, professional and very helpful. We will use central heating and plumbing from here on out.
Great service! Always on time. Will use in the future!
Tyler was very prompt and courteous. Fixed the problem quickly. They got me in same day. My brother who has done HVAC for 27 years said the tech should have done some maintenance on the AC unit while he was here, like clean drain, check freon, clean unit, etc. I am happy to have AC working. Thank you for fitting us in!
Customer service upon initial call was great. Dan was great being timely and efficient with the fix. Very patient and personable. And even received recommendations.
They had an opening and got me in right away. Were very punctual. Found the problem and fixed it in a short time. I was very impressed with the quick response
Tyler P worked very quickly to get the problem solved and fixed. Friendly and respectful demeanor. Attractive too!
Always a quick response, always a quick repair! I wish all repair services were this easy (do you guys do plumbing?)
Was very pleased! Technician was Prompt, courteous, friendly and very knowledgeable. I would definitely use them again.
Tyler stopped by and repaired my AC unit in less than 20 minutes. Would highly recommend as he diagnosed and fixed the problem very quickly.
I called in at 8am and they had someone to our house by 825am! Dan was professional and very quick. He went straight to work and replaced the part before 9. I feel the price was also fair for todays market. I recommend these guys and will use them for any future repairs.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 137 | $78–$351 |
| Heating system repair | 131 | $188–$867 |
| HVAC system maintenance | 126 | $114–$453 |
| Heating system maintenance | 125 | $78–$293 |
| A/C system repair | 86 | $227–$611 |
| Heating system installation | 77 | $1.4k–$2.4k |
| Install AC | 51 | $1.6k–$3.7k |
| Repair HVAC | 38 | $57–$738 |
