Analyzing 6,822,1466.8M ReviewsFor 19,32819.3K Experts

Experts Reviews · Company report
Central Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty94−0.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Central Heating & Air Conditioning

Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 998 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Central Heating & Air Conditioning is better than 91% of heat pump installation services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Central Heating & Air Conditioning is better than 89% of heat pump installation services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Central Heating & Air Conditioning is better than 94% of heat pump installation services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Central Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Central Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Central Heating & Air Conditioning is better than 45% of heat pump installation services.C
45

Reviews for your job

Customers hired Central Heating & Air Conditioning for 8 kinds of job.

Central Heating & Air Conditioning for HVAC duct & vent installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.6k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 31

All 13 Google reviews tagged “HVAC duct & vent installation”

Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great guy! Went above and beyond helping me with a dryer vent. Professional and polite. Would recommend him again. Thanks Dan!

HVAC duct & vent repairHVAC duct & vent installationHVAC duct & vent cleaning
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

All of the team was great to work with, especially Dru. The install went smoothly and both the AC and furnace look and run perfect. Another company was a little bit more (about 7%) but Central air is definitely work the extra.

Paid $100–200Great priceInstall ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Professionalism
Lawrence10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Complete HVAC replacement/ upgrade. Highly recommend this company. The guys were great in every way.

A/C system maintenanceHVAC system maintenanceHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
C.Local Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They do a great job and having taken care of all our issues.

HVAC system repairHVAC duct & vent installationHeating system repair+ Responsiveness+ Punctuality+ Quality
Jeff8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

After repeated system shutdowns due to exhaust vent icing, Tyler called to inspect the details of our heating exhaust problem. He arrived exactly on time, did the research and went back to do his homework. A couple of hours later he called with the estimate and arrived a bit later after getting our ok. Previous…

HVAC duct & vent installationRepair HVAC+ Responsiveness+ Punctuality+ Quality
WarrenLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

He does great work.

Heating system maintenanceHVAC duct & vent installationRepair HVAC+ Punctuality+ Quality+ Professionalism
DavidLocal Guide · 239 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I got estimates from what I felt were the top three HVAC contractors in Billings. All three came in at almost the exact same price for services we wanted: New furnace, 95+%; New A/C unit, 2 stage; Mini-split, A/C only for upstairs bedroom; Addition of some ducting in the basement; Ducting cleaning. Turns out we…

HVAC duct & vent cleaningInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Daniel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job with the new system! Very accommodating and customer service oriented group. Highly recommend.

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Professionalism
Edie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service! Always on time. Will use in the future!

Heating system maintenanceHVAC duct & vent installationA/C system repair+ Professionalism
bronsonnick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Great service and fast installation

HVAC duct & vent installationHeating system installationInstall thermostat+ Quality+ Professionalism
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

THEY DID AN AWESOME JOB, TIMELY AND EFFICIENT

HVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Jan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Brettin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent installation+ Responsiveness

Price

$264-42% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 67%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance137$78–$351
Heating system repair131$188–$867
HVAC system maintenance126$114–$453
Heating system maintenance125$78–$293
A/C system repair86$227–$611
Heating system installation77$1.4k–$2.4k
Install AC51$1.6k–$3.7k
Repair HVAC38$57–$738

Compare with

Big Horn Heating and Cooling logoBig Horn Heating and CoolingExperts Score 98Billings · 4.98★Platinum HVAC LLC logoPlatinum HVAC LLCExperts Score 98Billings · 4.98★White Heating & Air Conditioning logoWhite Heating & Air ConditioningExperts Score 89Billings · 4.90★