Analyzing 6,622,4076.6M ReviewsFor 18,46418.5K Experts

Experts Reviews · Company report
Central Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty94−0.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Central Heating & Air Conditioning

Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 998 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Central Heating & Air Conditioning is better than 91% of heat pump installation services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Central Heating & Air Conditioning is better than 89% of heat pump installation services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Central Heating & Air Conditioning is better than 94% of heat pump installation services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Central Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Central Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Central Heating & Air Conditioning is better than 45% of heat pump installation services.C
45

Reviews for your job

Customers hired Central Heating & Air Conditioning for 8 kinds of job.

Central Heating & Air Conditioning for HVAC duct & vent repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$275–$931
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “HVAC duct & vent repair”

Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great guy! Went above and beyond helping me with a dryer vent. Professional and polite. Would recommend him again. Thanks Dan!

HVAC duct & vent repairHVAC duct & vent installationHVAC duct & vent cleaning
Jamie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Darren was fantastic to work with. He showed up early, diagnosed the problem quickly, gave a couple of options for repairs, and performed the work quickly. He also gave me a lot of great information and suggestions for repairs that need to be done but can wait for better weather. Price was very reasonable. I will absolutely be using this company again!

Paid $200–300Great priceHVAC duct & vent repair
JohnLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Very professional and knowledgeable. Always on time, with a heads up text that they are on the way and they clean up after themselfs.

Paid $500–600Reasonable priceHVAC system maintenanceHVAC duct & vent repairHVAC duct & vent cleaning
Tamara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very prompt, straight forward, and fixed the issue the same day without hesitation! Thank you!

Paid $200–300Reasonable priceHVAC duct & vent repair
Robin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent, prompt service!

HVAC duct & vent repair
Barbara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Your extremely professional technician was awesome, thoughtful, even endured couple of yappy dogs. He quickly figured out the issue, rapidly fixed. Feeling blessed to have service so quick and competent - thank you!!! ALWAYS GREAT SERVICE!!!

HVAC duct & vent repair
Lawrence10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Complete HVAC replacement/ upgrade. Highly recommend this company. The guys were great in every way.

A/C system maintenanceHVAC system maintenanceHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Danny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dan was very professional and pleasant. He provided a second opinion on some work recommended by another company, some of which proved to be unnecessary. This save me a considerable amount of money.

HVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Alan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

A great job! Very friendly techs with excellent communication skills.

HVAC system maintenanceHVAC duct & vent repairThermostat installation+ Responsiveness+ Punctuality+ Quality
kai3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Timely, friendly and good quality.

Install ACHVAC duct & vent repairThermostat installation+ Responsiveness+ Punctuality+ Quality
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This business was informative and helpful in our decision making regarding replacement of our 20 year old furnace and air conditioner. Employees were all great at communicating and completing the install efficiently and neatly.

Install ACHeating system installationHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Jen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality

Price

$264-42% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 67%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance137$78–$351
Heating system repair131$188–$867
HVAC system maintenance126$114–$453
Heating system maintenance125$78–$293
A/C system repair86$227–$611
Heating system installation77$1.4k–$2.4k
Install AC51$1.6k–$3.7k
Repair HVAC38$57–$738

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