How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty94−0.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECentral Heating & Air Conditioning
Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 998 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Central Heating & Air Conditioning for 8 kinds of job.
Central Heating & Air Conditioning for HVAC system maintenance
Clear ✕All 131 Google reviews tagged “HVAC system maintenance” · showing 60
Darin did a great job.... very friendly and professional.
Technician was early, explained cost and went through step by step the work being done. Darren was very professional and thorough.
Quick and efficient, great explanation of services performed and the health of my furnace. Thank you!
Very professional and did an excellent job.
Efficient solutions to problems.
As usual, he did a great and efficient job. He was actually early - quick and made sure to explain what was going on so I do what needs done to stop the problem
Darren was very informative and efficient!
As in the past, Darren arrived at our home on time, was courteous, and did excellent work. We highly recommend him to your attention.
Very professional. Installers were efficient and polite. The salesman Trent was very helpful.
Great customer service. Explained everything. Gave useful information.
Central Heating and Air is great to use. They are honest. They come when you need them. They fix what needs to be fixed. They can be trusted to do a great job.
Darren was timely, professional and explained what he found.
Darren does an exceptional job every time with quick efficient work and full explanations.
Timely. Knew what he was doing and went right to work. Fixed the AC issue with a new thermostat, and we are pleased.
Darren is always very knowledgable and polite. He's very good at communication and does an excellent job!
Tyler was terrific, as he always is!!! He is professional and knowledgeable and is always helpful... Thank you SO much, dear Tyler!!!
Tyler was timely, friendly and informative. Excellent information to keep our unit running smoothly.
Dan was on time & did a great job of communicating. I hIghly recommend Central Heating!
Great service shared good information and helped with selection
On time, polite, kind, and helpful!
excellent work, friendly
I absolutely love the team at Central Heating and Air! From the office staff to the technicians doing the service and maintenance calls, they are all the very best! Friendly, professional and so great at getting the job done well! I have recommended this company to friends and they all feel the same! Good job Central Heating and Air!
I like the way our furnace is being checked out and cleaned every 6 months
New furnace and air conditioning. Thanks to Trent, Lenny and the install crew. Also Maison and the duct cleaning and dryer vent. All went well and very professional. Would recommend this company highly. A highly detailed install, good fit and finish
Brett was very knowledgeable and answered all my questions. He is a great ambassador for your company.
Darren was wonderful to work with! I am very thankful this business was able to assess my furnace problem and get things running perfectly so promptly! I would highly recommend Central Heating and Air Conditioning!
Darren was a great technician, very polite and thorough and explained everything really well. I would recommend Central Heating and Air Conditioning to anyone who has maintenance or repair needs as they are fast, friendly, and reliable. The cost of parts is very high in my opinion, but that is an industry wide…
Darren did an excellant job servicing our system and explaining a couple ways to use it better. Very profesional!
Extremely Knowledgeable. Friendly. Very Efficient.
Very knowledgeable and helpful. Showed up right on time. Will definitely be using their services again.
Very professional and knowledgeable. Always on time, with a heads up text that they are on the way and they clean up after themselfs.
Brett has done the service on our furnace many times. He is very thorough and explains what he finds and gives us good recommendations. We are very happy with his work.
Darren was more than helpful. He was responsive, honest and knowledgeable. He was on time. He showed us best practices when maintaining our furnace and went out of his way to “go the extra mile” in showing us other ways to get a long life out of our HVAC. I won’t hesitate to call Central again, and definitely want…
Darren always does a great job of explaining what he is doing. He is very thorough and knowledgeable.
Service was excellent as usual. Been doing business with Central Heating and Air for almost 10 years and their service is outstanding.
Polite, considerate, thorough, informative
Central Heating provides outstanding service and backs up the equipment they install and service. During this February 2021 polar vortex heat wave, Dan J clambered on to our roof late at night to clear ice that had built up in the furnace stack, which caused the closed high efficiency Lennox HVAC system which…
All of the team was great to work with, especially Dru. The install went smoothly and both the AC and furnace look and run perfect. Another company was a little bit more (about 7%) but Central air is definitely work the extra.
Called for furnace maintenance before winter. Was scheduled within 5 days of call. Darren was polite, knowledgeable, thorough and provided a detailed explanation of work he performed and what he observed. Had to replace a humidifier pad and he gave us a heads up on costs before performing work. I would highly…
awesome as usual
They came, on time explained things to me and were very quick and efficient.
Knowledgeable with insight for maximum operation of the furnace, venting, thermostat, and humidity. Additional eval for worrisome automatic attic vent noise, was thorough and an on target proposed resolution with options forthcoming.
DARREN showed up at the arranged time. He explained each step as he went along which I appreciated. He also explained the custpmer program I am enrolled in. I don't recall all the explanations before so it was appreciated. Have used Central for 20+ yrs with never a problem.
Highly recommend Central HVAC. Very professional and knowledgeable!
Darren arrived on time to change my thermostat. He was very thorough and spent time explaining how to use the new one. I love Central Heating and Air. Their employees have always been top notch and their service excellent. Thank you!
Darin performed a furnace maintenance and diagnostic service for us. He was thorough, knowledgeable, and above all, patient, as he explained and re-explained what he was doing and why to my husband, who has some memory issues.
Great customer service!!!
Quick, very efficient, polite and very helpful
Excellent ! Very personable and knowledgeable young man. Gave me some great tips.
Continuing good service that is Fast and efficient.
Excellent work and very courteous installers. I highly recommend Central Heating and A/C.
Very polite and professional young man.
Always very helpful and knowledgeable with help and future problems which could arise. See you this spring!
Quick and efficient.
Great customer service and super helpful! Darren is awesome!
We were very happy with the service and the technician. He arrived on time and explained all that he was doing. I really enjoyed the bio on him that you supplied. We have dogs and felt comfortable knowing that he had as many as we do!
Very informative and gave me great advice for future service.
Darren completed PMs on my Geothermal and Mini Split units. He took the time to explain some steps I can take to keep my units running more efficiently. Was on time and professional.
always super responsive and quick and friendly with the service when I need it
Trent was really helpful and gave us the best bid and service, thank you!!!!!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 137 | $78–$351 |
| Heating system repair | 131 | $188–$867 |
| HVAC system maintenance | 126 | $114–$453 |
| Heating system maintenance | 125 | $78–$293 |
| A/C system repair | 86 | $227–$611 |
| Heating system installation | 77 | $1.4k–$2.4k |
| Install AC | 51 | $1.6k–$3.7k |
| Repair HVAC | 38 | $57–$738 |
