How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty94−0.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECentral Heating & Air Conditioning
Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 998 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Central Heating & Air Conditioning for 8 kinds of job.
Central Heating & Air Conditioning for heating system repair
Clear ✕All 132 Google reviews tagged “Heating system repair” · showing 40
Darin did a great job.... very friendly and professional.
As in the past, Darren arrived at our home on time, was courteous, and did excellent work. We highly recommend him to your attention.
Very happy with them. They knew what they were doing.
Technician was very informative and explained what he was doing and gave us options for repairs or possibly replacing the furnace.
Great!
Darren- was very professional and courteous. Appreciated him solving the problem with our furnace.
They take care of their clients. We had a weird issue a few months back. It happened right around a holiday where most businesses were closed. They went above and beyond to make sure our home stayed heated while they working on getting everything fixed. Highly recommend!
Darren was wonderful to work with! I am very thankful this business was able to assess my furnace problem and get things running perfectly so promptly! I would highly recommend Central Heating and Air Conditioning!
I was very impressed with the prompt service that Central Heating & Air Conditioning provided. We had a gas leak come to our attention and we received service the same day I spoke to someone on the phone. He was actually early for his appointment time, which I greatly appreciated. My problem was fixed within an hour. I will recommend Central to everyone.
Thank you so much. As an elderly woman living alone, there are times when I need specific help. Both times I have called Central heating, I have been treated like no one mattered more than me. From the office help to Dan and the first young man, I appreciate all of you. Your expertise, professionalism and friendly attitude is greatly appreciated.
He was here quickly. He was friendly and knew what he was doing! Very,very impressed!!!!
Convenient, quick, courteous service. Your technician explained the problem and the repairs necessary. Pricing was competitive. Will definitely use your company in the future
Central has been providing service to our home for five and a half years. They do a great job and I would highly recommend them to anyone. They provide both sales and service in a timely and professional manner.
Darren was very thorough and professional. He completed the work in a quick and efficient manner
Darren was absolutely wonderful, got straight to the problem, and fixed us right up. I will always recommend.
Trent was very thorough in explaining the process and my new furnace. Lenny and Brock were efficient, clean, and very friendly when they came to install the new furnace. Will absolutely keep doing business with Central Heating and Air.
Darren did an excellent job. He was through knowledgeable and professional. Thank you!
Tyler was prompt, professional and quickly assessed the issue. He was very kind to my 85 year old mother. Listened patiently and made alleviated her concerns. Really great service from the first phone call to schedule up to Tyler's departure.
My boiler went out just as the cold began to settle in Billings. I was so pleased with the quick response and efficient service!
Central Heating provides outstanding service and backs up the equipment they install and service. During this February 2021 polar vortex heat wave, Dan J clambered on to our roof late at night to clear ice that had built up in the furnace stack, which caused the closed high efficiency Lennox HVAC system which…
Came to work to a VERY cold office. 3 hours later...fixed...that's what I call service
Darren P. was efficient, knowlegable in his trade and pleasantly personable. I am highly satisfied and recommend Central Heating & Cooling and Darren to my friends.
Dan did a wonderful job for us at a fair price and with great communication.
July 17, 2025-Transitioned from AC to heat and system started making strange noise! Called before 8 am and chatted with in call gal! Received a call shortly after 8 and had Darren here before scheduled appointment! As usual was efficient and extremely helpful! He is very knowledgeable and gave me advice on how…
Dan was always on time and reliable. He diagnosed the issue and worked to get it fixed quickly. I really appreciate the professionalism and responsiveness!
Dan was great. He showed up 15 minutes before the scheduled time. He discovered the problem immediately and had it repaired/replaced quickly. Minor issue, but awesome job!
Darren, Was on time polite, courteous and professional
Central Heating was at my house within 2 hours of my call. Tyler was able to locate the problem right away and serviced our furnace - very professional, and warm & friendly to our dogs. Highly recommend - thanks Tyler!
Darin is always on time, knowledgeable and professional.
Techs were professional and knowledgeable. They arrived at the appointed time and spent that time on task. Would highly recommend them.
Good guy worked on issue and was friendly would use him again.
The provider was scheduled to come in the evening but had an earlier opening and called to come and it was quickly diagnosed and fixed.
Service was good. Identified the problem
Tyler was friendly and professional and showed up early.
I can't remember how long I've been using Central heating, but it was before they had that name. I have never been disappointed. I have looked around at others, but I always decide to stay with Central. Nothing has changed since my last review, I'm still very happy with Central heating.
They and Tyler do a fantastic job for us. Alex and John Spizziri
I appreciate prompt service. The tech was professional, competent and was willing to discuss the problem with us as well as explain options for possible future purchases. Our unit is 20 years old and may need to be replaced soon. Previous companies were not as helpful.
Excellent
The Serviceman was right on time.
Very friendly and courteous and efficient, during a rough time.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 137 | $78–$351 |
| Heating system repair | 131 | $188–$867 |
| HVAC system maintenance | 126 | $114–$453 |
| Heating system maintenance | 125 | $78–$293 |
| A/C system repair | 86 | $227–$611 |
| Heating system installation | 77 | $1.4k–$2.4k |
| Install AC | 51 | $1.6k–$3.7k |
| Repair HVAC | 38 | $57–$738 |
