How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty94−0.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECentral Heating & Air Conditioning
Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 998 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Central Heating & Air Conditioning for 8 kinds of job.
Central Heating & Air Conditioning for heating system repair
Clear ✕All 132 Google reviews tagged “Heating system repair” · showing 60
Darin did a great job.... very friendly and professional.
As in the past, Darren arrived at our home on time, was courteous, and did excellent work. We highly recommend him to your attention.
Very happy with them. They knew what they were doing.
Technician was very informative and explained what he was doing and gave us options for repairs or possibly replacing the furnace.
Great!
Darren- was very professional and courteous. Appreciated him solving the problem with our furnace.
They take care of their clients. We had a weird issue a few months back. It happened right around a holiday where most businesses were closed. They went above and beyond to make sure our home stayed heated while they working on getting everything fixed. Highly recommend!
Darren was wonderful to work with! I am very thankful this business was able to assess my furnace problem and get things running perfectly so promptly! I would highly recommend Central Heating and Air Conditioning!
I was very impressed with the prompt service that Central Heating & Air Conditioning provided. We had a gas leak come to our attention and we received service the same day I spoke to someone on the phone. He was actually early for his appointment time, which I greatly appreciated. My problem was fixed within an hour. I will recommend Central to everyone.
Thank you so much. As an elderly woman living alone, there are times when I need specific help. Both times I have called Central heating, I have been treated like no one mattered more than me. From the office help to Dan and the first young man, I appreciate all of you. Your expertise, professionalism and friendly attitude is greatly appreciated.
He was here quickly. He was friendly and knew what he was doing! Very,very impressed!!!!
Convenient, quick, courteous service. Your technician explained the problem and the repairs necessary. Pricing was competitive. Will definitely use your company in the future
Central has been providing service to our home for five and a half years. They do a great job and I would highly recommend them to anyone. They provide both sales and service in a timely and professional manner.
Darren was very thorough and professional. He completed the work in a quick and efficient manner
Darren was absolutely wonderful, got straight to the problem, and fixed us right up. I will always recommend.
Trent was very thorough in explaining the process and my new furnace. Lenny and Brock were efficient, clean, and very friendly when they came to install the new furnace. Will absolutely keep doing business with Central Heating and Air.
Darren did an excellent job. He was through knowledgeable and professional. Thank you!
Tyler was prompt, professional and quickly assessed the issue. He was very kind to my 85 year old mother. Listened patiently and made alleviated her concerns. Really great service from the first phone call to schedule up to Tyler's departure.
My boiler went out just as the cold began to settle in Billings. I was so pleased with the quick response and efficient service!
Central Heating provides outstanding service and backs up the equipment they install and service. During this February 2021 polar vortex heat wave, Dan J clambered on to our roof late at night to clear ice that had built up in the furnace stack, which caused the closed high efficiency Lennox HVAC system which…
Came to work to a VERY cold office. 3 hours later...fixed...that's what I call service
Darren P. was efficient, knowlegable in his trade and pleasantly personable. I am highly satisfied and recommend Central Heating & Cooling and Darren to my friends.
Dan did a wonderful job for us at a fair price and with great communication.
July 17, 2025-Transitioned from AC to heat and system started making strange noise! Called before 8 am and chatted with in call gal! Received a call shortly after 8 and had Darren here before scheduled appointment! As usual was efficient and extremely helpful! He is very knowledgeable and gave me advice on how…
Dan was always on time and reliable. He diagnosed the issue and worked to get it fixed quickly. I really appreciate the professionalism and responsiveness!
Dan was great. He showed up 15 minutes before the scheduled time. He discovered the problem immediately and had it repaired/replaced quickly. Minor issue, but awesome job!
Darren, Was on time polite, courteous and professional
Central Heating was at my house within 2 hours of my call. Tyler was able to locate the problem right away and serviced our furnace - very professional, and warm & friendly to our dogs. Highly recommend - thanks Tyler!
Darin is always on time, knowledgeable and professional.
Techs were professional and knowledgeable. They arrived at the appointed time and spent that time on task. Would highly recommend them.
Good guy worked on issue and was friendly would use him again.
The provider was scheduled to come in the evening but had an earlier opening and called to come and it was quickly diagnosed and fixed.
Service was good. Identified the problem
Tyler was friendly and professional and showed up early.
I can't remember how long I've been using Central heating, but it was before they had that name. I have never been disappointed. I have looked around at others, but I always decide to stay with Central. Nothing has changed since my last review, I'm still very happy with Central heating.
They and Tyler do a fantastic job for us. Alex and John Spizziri
I appreciate prompt service. The tech was professional, competent and was willing to discuss the problem with us as well as explain options for possible future purchases. Our unit is 20 years old and may need to be replaced soon. Previous companies were not as helpful.
Excellent
The Serviceman was right on time.
Very friendly and courteous and efficient, during a rough time.
always super responsive and quick and friendly with the service when I need it
Trent was really helpful and gave us the best bid and service, thank you!!!!!
We've always been impressed with Central's quick response, professionalism, and quality work.
Quick, professional and quality service from the telephone call to the actual service visit. Tyler is polite and very knowledgeable. He even showed me the problem! Signed up with Central Heating's maintenance program because of this visit!
Dan was fantastic very Knowledgeable, Dan was professional and went above and beyond because of Dan we will use Central Heating & Air Conditioning again most likely to install new furnace. Drew was hugh help with the type of furnace met Drew at a home show also at Costco Drew took the time to explain the processes…
Tyler is efficient, professional and very personable. Highly recommend.
They do a great job and having taken care of all our issues.
Same day appointment was available, great service. Would definitely recommend!
Central Heating & Air Conditioning is fantastic! They were quick to come out and fix my heat on a cold day! Not only that, but Tyler explained what had happened and how to prevent it in the future. I’m grateful I gave Central Heating & Air Conditioning a call!
To say they went "above and beyond" for me is an understatement. I thought I was paying for a basic furnance replacement (which I did), but they ended up giving me the royal treatment and went out of their way to address EVERYTHING even remotely related to the furnance at no extra cost. Without even thinking about…
We just had the best experience with Darren. He came into our condo with high ceilings and stairs and got straight to work. He jumped right into the ceiling no questions asked and fixed our heater in a matter of minutes. He was straight to the point and got it done without hesitation. It is also in between Christmas…
Very courteous, prompt, explained issues & repairs clearly & thoroughly. I will request Darren for future hvac servicing needs.
They came in, and fixed my furnace quickly and efficiently! I am very grateful for their ability to come out the same day I made the call.
Water boiler for hot water heat and household water was repaired by Darren. He not only repaired the system but showed us how to maintain/clean the system and suggested once yearly servicing.
What a great company. They fixed my furnace and did it when i called last minute. The service tech Dan was a true professional
The technicians from Central Heating were prompt and professional. They recognized the problem quickly and fixed it quickly. This service is very expensive, however. It was $190 for the technicians (plural because one was training) to come out, diagnose and clean off a sensor. About 20 minutes.
Tyler P is amazing. Came out right away when we called, fixed it no problem, and saved us money to boot. HIGHLY RECOMMEND.
Dan and his partner came quickly (did not call), and went right to work. They found the unattached duct in the attic and got up there and repaired it quickly. We hope that will solve our problems with moisture spots appearing on several ceilings in our house. We are going ahead with painting the moisture blemishes…
Darren was very thorough, knowledgeable, explained and answered all my questions patiently. Was on time. Very pleasant to work with
I was able to get assistance late on a Friday afternoon for a garage furnace. Tyler replaced a wire and I now have heat. Thank you for your help.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 137 | $78–$351 |
| Heating system repair | 131 | $188–$867 |
| HVAC system maintenance | 126 | $114–$453 |
| Heating system maintenance | 125 | $78–$293 |
| A/C system repair | 86 | $227–$611 |
| Heating system installation | 77 | $1.4k–$2.4k |
| Install AC | 51 | $1.6k–$3.7k |
| Repair HVAC | 38 | $57–$738 |
