CENTURY 21 First Group: Carrie Chase Nuckolls logo

CENTURY 21 First Group: Carrie Chase Nuckolls

Real estate agent · Sulphur Springs, TX · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%85+58.8Reliability 31%76+23.4Experts Score= 82Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#187 of 200 real estate agentsPosition by Experts Score among all companies we track in this category. · better than 7%
4.8 ★★★★★ 20 Google reviews · 1 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Jul 2026latest review

CENTURY 21 First Group: Carrie Chase Nuckolls at a glance

Google reviewers rate the agent 4.8 out of 5 based on 20 reviews, with the owner responding to all of them. Clients frequently cite clear communication, market knowledge, and professional guidance during both home purchases and sales, noting that the agent explained processes thoroughly and managed negotiations effectively. However, two low-star reviews describe a negative experience where the agent failed to show the property or disclose a significant financial issue, resulting in substantial monetary loss for the buyers.

  • Google rating: 4.8 out of 5 from 20 reviews (95% five-star).
  • Reviews on this page: 20 Google reviews (16 with written comments).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: July 18, 2026.
  • Service: Real Estate Agent serving Sulphur Springs, Texas.

Data from Google, last updated October 26, 2026.

Score profile vs other real estate agents

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction85Reliability76Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 85 (median 99)Reliability: 76 (median 98)Momentum: 100 (median 100)
This companyReal Estate Agents median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CENTURY 21 First Group: Carrie Chase Nuckolls: 85/100 on this factor. Category median: 99.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CENTURY 21 First Group: Carrie Chase Nuckolls: 76/100 on this factor. Category median: 98.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CENTURY 21 First Group: Carrie Chase Nuckolls: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
–

Bar = this company · dark tick = category median.

Star ratings

20 Google reviews we collected

  • 5 stars1995%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star15%

Praise vs complaints

Phrases our text analysis found in 16 written reviews

  • Praise4298%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1023%
  • Communication921%
  • Would recommend921%
  • Honesty & trust716%
  • Quality & results49%
  • Speed & response49%

What customers talk about

We read 16 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “As first-time home buyers, Carrie Nuckolls was incredibly helpful to us.”
  • “She clearly outlined the process, answered our questions thoroughly, and pointed out details we would have missed.”
  • “I would highly recommend Carrie to anyone looking for a trustworthy, knowledgeable, and professional realtor.”
  • “Carrie Nuckolls is the most trustworthy and honest realtor we have ever encountered!”
  • “We had an excellent experience working with Carrie while selling our investment property.”
  • “…our listing on Zillow, and from the beginning she was professional, responsive, and extremely knowledgeable throughout the entire process.…”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

D'AnnLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Carrie is the best real estate agent I’ve ever worked with. Dedicated, professional, accessible!!

Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

As first-time home buyers, Carrie Nuckolls was incredibly helpful to us. She clearly outlined the process, answered our questions thoroughly, and pointed out details we would have missed. She checked in regularly, even after we bought the house. She made this potentially stressful and confusing process very…

Austin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had an excellent experience working with Carrie while selling our investment property. She reached out after her client saw our listing on Zillow, and from the beginning she was professional, responsive, and extremely knowledgeable throughout the entire process. Her communication was excellent, and she made…

Ronda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Carrie Nuckolls is the most trustworthy and honest realtor we have ever encountered! Her communication and professionalism outshine all others. This was our 9th home to sell, and was by far the best experience we've ever had. Cannot recommend her enough! I wish we could have given an above excellent rating.

Kandace2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Carrie went above and beyond in our home search! Her knowledge and expertise was critical in our cross country move. She was willing to work with us and check out homes we could not physically see. She was honest in her impressions of houses to cross off or add to our list. Her team was also very helpful during the…

Courtney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Right off the bat she was basically family! She has helped my parents and long family friends with all their needs. Not to mention she treats you like the protective momma bear she is, having your back in every single way. I felt no shame in not being educated on terms and everything was explained to perfection.…

Photos

Customer reviews

4.8 ★★★★★ 20 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
D'Ann DrennanLocal Guide · 26 reviewsTotal number of Google reviews D'Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Carrie is the best real estate agent I’ve ever worked with. Dedicated, professional, accessible!!

Response from the owner · 3 months ago

Thank you so much, D’Ann- y’all were a pleasure to help!!!

Daniel Archer1 reviewTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As first-time home buyers, Carrie Nuckolls was incredibly helpful to us. She clearly outlined the process, answered our questions thoroughly, and pointed out details we would have missed. She checked in regularly, even after we bought the house. She made this potentially stressful and confusing process very straightforward and simple. Ultimately, she helped us find the best house that met all our criteria. I highly recommend Carrie Nuckolls.

Response from the owner · 3 months ago

Thank you, Daniel! You guys were a JOY to work with! Congratulations on owning a piece of the World :)

Austin Decker3 reviewsTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had an excellent experience working with Carrie while selling our investment property. She reached out after her client saw our listing on Zillow, and from the beginning she was professional, responsive, and extremely knowledgeable throughout the entire process. Her communication was excellent, and she made negotiations smooth and stress-free. Thanks to her expertise and dedication, we were able to close sooner than expected. I would highly recommend Carrie to anyone looking for a trustworthy, knowledgeable, and professional realtor. If given the opportunity, I would gladly work with her again in the future.

Response from the owner · 4 months ago

WOW! Thank you, Austin-- You all were a pleasure to work with-- and the buyers are very happy!

Ronda Coleman2 reviewsTotal number of Google reviews Ronda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Carrie Nuckolls is the most trustworthy and honest realtor we have ever encountered! Her communication and professionalism outshine all others. This was our 9th home to sell, and was by far the best experience we've ever had. Cannot recommend her enough! I wish we could have given an above excellent rating.

Response from the owner · 4 months ago

Thank you guys!!!! Incredibly grateful to have been a part of this journey- who would have thought all those years ago?! ! I love a good client that makes me BETTER!

Kandace King2 reviewsTotal number of Google reviews Kandace has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Carrie went above and beyond in our home search! Her knowledge and expertise was critical in our cross country move. She was willing to work with us and check out homes we could not physically see. She was honest in her impressions of houses to cross off or add to our list. Her team was also very helpful during the final paperwork stage. She even helped us with a few tasks after closing. We would strongly recommend Carrie and her team!

Response from the owner · 6 months ago

I loved helping you all get to Texas!!!! And I love your new home we found— enjoy !!

Courtney Collins5 reviewsTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Right off the bat she was basically family! She has helped my parents and long family friends with all their needs. Not to mention she treats you like the protective momma bear she is, having your back in every single way. I felt no shame in not being educated on terms and everything was explained to perfection. Expectations were aligned and executed!! She will forever be my realtor.

Response from the owner · 6 months ago

Courtney! You were a dream to help. I’m so excited for you… Many many blessings in your new home!

Bobby BurkeLocal Guide · 12 reviewsTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We hired Carrie to sell our home. When she came out to our home, she was beyond professional. She presented us with a plan and the best path to sell our home. She made sure our listing was presented to the public in the best possible fashion with online presentation that included photos, videos as well as other social media avenues, like TikTok, YouTube etc. Carrie made herself available throughout the entire process of selling our home, answering all the little questions we had throughout the process, and all the questions we had even after the sell of our home was finalized. We would recommend Carrie above all others for your real estate needs. Thank you Carrie for all the things you’ve done, throughout this process.

Response from the owner · 9 months ago

My Honor to serve you all and your beautiful property—- plus, we had some laughs along the way! Thank you for trusting me!!!

Mary GibsonLocal Guide · 21 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Working with Carrie was absolutely amazing. We feel so grateful for all the hard work she put in to get our sale closed smoothly. Whenever issues came up, she stayed calm, reassuring, and kept us positive through the entire process. Selling a home is stressful on its own, but doing it while already living hours away in our new home could have been overwhelming—Carrie made sure it wasn’t. She kept us updated every step of the way and took charge of coordinating contractors, repairs, and communication with the lender, the buyers’ realtor, and the title company. She truly went above and beyond, and we knew we were in good hands from start to finish. We couldn’t have asked for a better experience or a more dedicated realtor.

Response from the owner · 11 months ago

We got it done! Thank you for the time to review- and wonderful comments- you all were a pleasure to serve.

Marsha James3 reviewsTotal number of Google reviews Marsha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Working with Carrie Nuckolls at CENTURY 21 First Group was an absolute pleasure. She handled the sale of my parents’ home with incredible patience, professionalism, and care. Carrie truly went above and beyond to make the process smooth and stress-free. Her warmth and attention to detail made a difficult transition so much easier — I couldn’t recommend her more highly!

Response from the owner · a year ago

Goodness, Marsha- thank you so very much! I loved helping you and glad we found buyers that loved it.

Brent ToliverLocal Guide · 44 reviewsTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have known Carrie Nuckolls for almost 20 years, and she has consistently demonstrated dedication to her clients in real estate. In this particular instance, she navigated a complex situation between two good friends, handling it with openness and honesty. I believe she is an excellent choice for anyone considering a real estate purchase.

Response from the owner · a year ago

Thank you, Brent!!! Your trust in my business and the opportunity to serve you all matters so very much to me.

CENTURY 21 First Group: Carrie Chase Nuckolls on Google Maps →

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