Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate Certified Automotive Repair Service 4.8 out of 5 based on 175 reviews, with the owner responding to only 7% of feedback. Customers frequently praise the shop for honest pricing, efficient turnaround times, and clear communication regarding repairs. Recurring themes include friendly staff and reliable service for various vehicle issues. However, some low-star reviews criticize poor communication, unfulfilled warranty promises, and rude interactions at the front desk or regarding appointment availability.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
175 Google reviews we collected
Phrases our text analysis found in 149 written reviews
How often each topic comes up in the written reviews
We read 149 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Honest, reliable, trustworthy - everything you’re truly looking for in a mechanic.”
“I’ve been taking my cars for many years and it is always very helpful and very reasonable.”
“Repairs have always been quick and never seem overpriced.”
“Fast and friendly, can't speak highly enough about these guys.”
“I made an appointment and when I showed up they told me they don’t have a technician to look at my car and they were very rude.”
“The quality, consideration, attention to detail, forthright counsel and affordability has not changed since day one.”
“Worst of all they plainly gave up diagnosing my vehicle.”
“I recommend you give them a shot for your next repair.”
“I highly recommend CARS to anyone that is in need of timely and honest repair work.”
“The professional and clear communication was also impeccable throughout the process.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Certified Automotive Repair Service for 8 kinds of job. Pick one to see what they paid and said.
Great people! Helped me get my diesel school bus back on the road. Fast and friendly, can't speak highly enough about these guys. Good people that treat you fairly.
My truck was in and out of here everywhere else they told me the job was at least 1 month they got my truck on Saturday day and I had it on Thursday morning It what the lifters and cam on my 2016 6.2 gmc
Great service, communication. Would go back for service in the future. Highly recommend. Thank you!
The team here is always kind and honest. They have worked on my vehicles for years and I have always been very satisfied. Repairs have always been quick and never seem overpriced. They can fix whatever issue I have had, and on the rare occasion they have had to refer me to a specialist. Trustworthy and reliable. Tony and his team are great!
Always honest and do a good job at diagnosing. Also had an oil change done here and it went well.
Tony and team, Jeff Calhoun here. You guys are 5 stars in all respects. Honest, helpful, caring and great at what you do. I sincerely appreciate you. All the best.
| Job | Reviews | Category typical |
|---|---|---|
| Auto engine diagnostic | 9 | — |
| General repairs & maintenance | 9 | — |
| Engine repair | 4 | — |
| Electrical repair | 4 | — |
| A/C installation & repair | 3 | — |
| Brake service & repair | 3 | — |
| Oil change | 3 | — |
| Auto engine tuning | 2 | — |
4.8 ★★★★★ 175 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great people! Helped me get my diesel school bus back on the road. Fast and friendly, can't speak highly enough about these guys. Good people that treat you fairly.
My truck was in and out of here everywhere else they told me the job was at least 1 month they got my truck on Saturday day and I had it on Thursday morning It what the lifters and cam on my 2016 6.2 gmc
Great service, communication. Would go back for service in the future. Highly recommend. Thank you!
Always great and efficient!
The team here is always kind and honest. They have worked on my vehicles for years and I have always been very satisfied. Repairs have always been quick and never seem overpriced. They can fix whatever issue I have had, and on the rare occasion they have had to refer me to a specialist. Trustworthy and reliable. Tony and his team are great!
Always honest and do a good job at diagnosing. Also had an oil change done here and it went well.
Front desk person was rude.
Ms. Gutierrez, My name is Richard DeWire, I'm the Service manager here at Certified Auto Repair. I apologize that you had an unsatisfactory experience here at our shop. As you can see by our reviews we take very good care of our customers and this is not a normal occurrence. I did not find any record of you at our shop by name. Please reach out to me so I can better understand the situation. You can reach me at 210-342-2222 and ask for Richard DeWire. Thank you
Tony and team, Jeff Calhoun here. You guys are 5 stars in all respects. Honest, helpful, caring and great at what you do. I sincerely appreciate you. All the best.
Honest, reliable, trustworthy - everything you’re truly looking for in a mechanic. Thank you, so happy to have found y’all!
A few months back, I stopped by 12 different automotive shops!! I was getting quotes and trying to get a feel for different mechanics. That's when I found certified automotive repair. They have been very professional, honest and genuinely care. I am really happy I found them. I'd definitely give them a call.
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
