Pest control service · Fort Myers, FL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 66 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★207 Google reviews · 24 photos
99%five-star reviews
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Certified Pest Control five stars based on 207 reviews, highlighting punctuality, fair pricing, and effective treatment for ants and spiders. Customers frequently praise the staff's friendliness, professional communication, and quick response to issues between scheduled services. The owner replies to 97% of reviews. One common criticism involves an employee entering a property without a service relationship and refusing to leave when confronted, indicating a potential error in address verification.
Google rating: 5.0 out of 5 from 207 reviews (99% five-star).
Reviews on this page: 207 Google reviews (152 with written comments, 2 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: September 9, 2025.
Service: Bed Bug Exterminator serving Fort Myers, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Certified Pest ControlBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Certified Pest Control: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Certified Pest Control: 95/100 on this factor. Category median: 92.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Certified Pest Control: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Certified Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
207 Google reviews we collected
5.0of 5
5 stars20599%
4 stars10%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 152 written reviews
99%praise
Praise24299%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7330%
Quality & results5824%
Speed & response4518%
Would recommend3414%
Communication167%
Honesty & trust104%
Price & value83%
What customers talk about
We read 152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We have been a client for some time and they always respond whenever needed, always professional.”
“So easy to work with Certified Pest Control and they do a great job at keeping all the spiders and ants out of our house and yard.”
“One time I called about 2 new ant hills by our cage and they came out the next day to take care of them”
“We confidently recommend them to handle any specific problems and for regular maintenance around your property.”
“Every employee has been incredibly friendly and took the time to explain everything clearly.”
“Their team is professional, reliable, and always goes above and beyond to ensure our home/business stays pest-free.”
“I have been thrilled with the service, friendliness of everyone, their punctuality, and their fair pricing.”
People customers mention
Moises4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Certified Pest Control for 8 kinds of job. Pick one to see what they paid and said.
TOMLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Sean, the GM, was very willing and able to answer all of my questions and concerns.
They always do a great job. One time I called about 2 new ant hills by our cage and they came out the next day to take care of them
JeanneLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I've used Certified Pest Control for 8 years for my personal home and for my Real Estate clients. I have been thrilled with the service, friendliness of everyone, their punctuality, and their fair pricing. They are responsive every time I call on them and are great at reminding me when it's time for my scheduled…
Leah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Fast and friendly service! So easy to work with Certified Pest Control and they do a great job at keeping all the spiders and ants out of our house and yard.
willLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
5+++! The best pest control around. They always respond quickly to the customers needs. Sergio is a excellent tech and takes the time to listen to concerns. And he does great work!
DianaLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Absolutely love this company and their perfect customer service. We have zero issues with critters because of them. If for some reason something comes up, they come out immediately to eradicate it. Highly recommend this business!
StephanieLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I've been using them for years - both at home and for my business. Anytime there is an issue with any "activity" between sessions they come right out and take care of it. Great company that I've recommended to several others : )
We have no relationship with this company but an employee came onto our property three times one morning, and then proceeded to start cleaning the ceiling in front of the door. When my wife confronted him through the door he stated he was there to perform services. She let him know we were not a customer and to leave, and he insisted that she open the door. Not knowing who he was, she asked him to leave. Only after stating that "my husband will talk to you through the camera" did he leave, but upon exiting the driveway he purposefully spun his back tires, putting two deep holes into the shell driveway that will require resurfacing to fix.
I contacted the company and spoke to the manager letting him know about the incident and that I had it on video. He stated he would call back after speaking to the employee in question, but 4 days later I have received no response.
Updated 09/09/2025:
I leaned that this local company was sold to PurCor, a subsidiary of Certus Pest, Inc. on August 12th, 2025. I spoke with the CEO of Certus, David Bradford, twice on August 20th. During the first call he seemed to take responsibility for the incident and assured me it would be taken care of. During the second call Mr. Bradford threatened to send two people to my house, and that if I didn't allow his employees to repair the damage, he would make sure the neither he or his insurance company would cover the damages.
Response from the owner · Edited 3 months ago
Hello Scott, I'm genuinely sorry for the ordeal you and your wife have been through. It's concerning to hear about your experience, and I can completely understand your frustration. Please know that your feedback is really important to us, and we'll work diligently to resolve this matter. Should you have any further questions or need more assistance, feel free to reach out.
TOM FIRMENTLocal Guide · 23 reviewsiTotal number of Google reviews TOM has written across all businesses on Google Maps, not just this one.
Sean, the GM, was very willing and able to answer all of my questions and concerns.
They always do a great job. One time I called about 2 new ant hills by our cage and they came out the next day to take care of them
Response from the owner · 2 years ago
Hi Tom,
Thank you so much for taking the time to leave such a positive review about Sean! We're happy to hear that he was willing and able to answer all of your questions and concerns. It means a lot to us that he made you feel heard and supported.
Sean is a true asset to our team, and we're so lucky to have him. He takes great pride in providing excellent customer service, and it shows in his interactions with guests like yourself.
Julie7 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Hello R T, we're so grateful for your kind words! It's wonderful to hear that you're happy with the job we did. Please feel free to reach out if there's anything more we can do for you!
Tate Wheeler1 reviewiTotal number of Google reviews Tate has written across all businesses on Google Maps, not just this one.
Hi Tate Wheeler, we sincerely appreciate your positive feedback! Delighted that our communication and service met your expectations. We're here if you need us for anything else, anytime!
Jeanne DrathLocal Guide · 17 reviewsiTotal number of Google reviews Jeanne has written across all businesses on Google Maps, not just this one.
I've used Certified Pest Control for 8 years for my personal home and for my Real Estate clients. I have been thrilled with the service, friendliness of everyone, their punctuality, and their fair pricing. They are responsive every time I call on them and are great at reminding me when it's time for my scheduled service. I couldn't ask for a better company to work with in the pest control field.
Response from the owner · Edited 3 months ago
Hello Jeanne, we're deeply grateful for your wonderful words! It's delightful to know our service and team have consistently met your expectations over the years. Your satisfaction with our responsiveness and fair pricing means the world to us. We look forward to maintaining our quality service for you and your clients. 😊
Leah Popkin5 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Fast and friendly service! So easy to work with Certified Pest Control and they do a great job at keeping all the spiders and ants out of our house and yard.
Response from the owner · Edited 3 months ago
Hi Leah, thanks a bunch for the fantastic review! 😊 It’s wonderful to hear how satisfied you are with our services. We look forward to continuing to keep your home and yard pest-free.
will b.Local Guide · 45 reviewsiTotal number of Google reviews will has written across all businesses on Google Maps, not just this one.
5+++! The best pest control around. They always respond quickly to the customers needs. Sergio is a excellent tech and takes the time to listen to concerns. And he does great work!
Response from the owner · Edited 3 months ago
Hello there! We’re so grateful for your shining 5-star review! Knowing that Sergio met your expectations and addressed your concerns with expertise makes us very happy. We’re excited to keep delivering the top-notch service you deserve. 😊
Mike DiAntonio7 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Hi Mike! We're absolutely delighted to know that you're pleased with our pest control services. Your support and kind words motivate us to continue doing our best. We look forward to maintaining that same quality for you!
Timothy Abeel10 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Hi Timothy! We're overjoyed that you found our services both excellent and affordable. Your feedback truly encourages us to maintain our high standards. We look forward to serving you with the same dedication in the future!
