iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%97+61.6Reliability 28%95+26.8Replies to reviews 8%37+3Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 30 hair removal servicesiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★198 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Chao Plastic Surgery 4.9 out of 5 based on 198 reviews, with the owner responding to 94% of feedback. Patients frequently praise the team’s friendliness, communication, and natural results from services like liposuction, fillers, and hair transplants. However, one low-star review criticizes a rushed PRP treatment performed by an assistant without adequate pain checks, suggesting a lack of professional attention during that specific procedure.
Google rating: 4.9 out of 5 from 198 reviews (98% five-star).
Reviews on this page: 198 Google reviews (176 with written comments, 6 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: June 14, 2026.
Service: Hair Removal Service serving Troy, New York.
Data from Google, last updated October 29, 2026.
Score profile vs other hair removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Chao Plastic SurgeryHair Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chao Plastic Surgery: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chao Plastic Surgery: 95/100 on this factor. Category median: 91.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chao Plastic Surgery: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chao Plastic Surgery: 37/100 on this factor. Category median: 80.D
37
Bar = this company · dark tick = category median.
Star ratings
198 Google reviews we collected
4.9of 5
5 stars19598%
4 stars00%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 176 written reviews
97%praise
Praise25497%
Complaints73%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9637%
Would recommend5220%
Quality & results4919%
Honesty & trust2911%
Communication177%
Speed & response156%
Price & value31%
What customers talk about
We read 176 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Love Beckie, she made all anxiety disappear at first appointment and never makes you feel like a “patient”.”
“You will never be disappointed I highly recommend him!”
“I wouldn't recommend them at all.”
“Beckie does an exceptional job explaining all of your options and making you feel completely comfortable before moving forward.”
“…clients,please any one needing any work done please call them,you can trust them an you will always be smiling, they are awesome an I can't say it eno…”
“All seemed like a scam.”
“She listens to what I want, explains everything clearly, and always delivers results that look beautifully natural.”
“…months, but know if I have questions or concerns, they will respond quickly to answer my question or ease my concerns.…”
“Worth every penny.”
People customers mention
Beckie43 reviews
Becky31 reviews
Paula17 reviews
Jennifer7 reviews
Botox5 reviews
Chaos3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CChristina5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Dr.Chao is not only the sweetest doctor that I have ever met but extremely talented and gifted. You will never be disappointed I highly recommend him!!! ♥️♥️♥️♥️♥️
KKelly5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I can't say enough good things about Dr. Chao and his staff. I had my surgery today and Beckie was amazing! She was upbeat and friendly. We even shared a few laughs. Paula has been incredibly supportive and helpful through the entire process. I can't wait to see what happens over the next few months, but know if I…
JJuliaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Recently I had lipo360 done (flanks, stomach, inner and outer thighs) I could not be more happy with the results. It is truly amazing. Thank you Dr. CHAO, Becky and the rest of the team!
Kkris4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I had an office based procedure 2 weeks ago and am doing fantastic…already super excited about results…MD and staff are amazing! Highly recommend!
KKeely4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Never feel judged and always feel better about yourself with every visit. Love Beckie, she made all anxiety disappear at first appointment and never makes you feel like a “patient”.
Mmoemac77777 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I can’t say enough about this practice. Becky is a magical genius. She makes you glow in places you forgot you had. Age is not a number when you have her on your side!! I recommend them highly plus plus. Make yourself shine today. If anyone can, Becky can!!
Dr.Chao is not only the sweetest doctor that I have ever met but extremely talented and gifted. You will never be disappointed I highly recommend him!!! ♥️♥️♥️♥️♥️
Response from the owner · 4 months ago
Christina, thank you so much for your kind words! We’re thrilled to hear about your positive experience with Dr. Chao. He truly cares about his patients, and your compliments mean so much to our team. We appreciate your recommendation and thank you for your trust!
K
Kelly W5 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
I can't say enough good things about Dr. Chao and his staff. I had my surgery today and Beckie was amazing! She was upbeat and friendly. We even shared a few laughs. Paula has been incredibly supportive and helpful through the entire process. I can't wait to see what happens over the next few months, but know if I have questions or concerns, they will respond quickly to answer my question or ease my concerns. If I ever have another procedure, I have no reservations who I'll go to. A++++++ 😁😍
J
Julia BalasinowiczLocal Guide · 18 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Recently I had lipo360 done (flanks, stomach, inner and outer thighs) I could not be more happy with the results. It is truly amazing. Thank you Dr. CHAO, Becky and the rest of the team!
Response from the owner · 2 years ago
Thank you so much for taking the time to write such kind words about us!
K
kris sardella4 reviewsiTotal number of Google reviews kris has written across all businesses on Google Maps, not just this one.
Never feel judged and always feel better about yourself with every visit. Love Beckie, she made all anxiety disappear at first appointment and never makes you feel like a “patient”.
N
Nicole Mulligan2 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
I can’t say enough about this practice. Becky is a magical genius. She makes you glow in places you forgot you had. Age is not a number when you have her on your side!! I recommend them highly plus plus. Make yourself shine today. If anyone can, Becky can!!
J
James Kellerhouse7 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
This is an incredible practice! Dr Chao and his team go above and beyond to build great relationships with their patients and clients. Beckie is an amazing clinician. Her engagement, Coaching, and and care, goes above and beyond all expectations.
Response from the owner · 2 years ago
Thank you so much for taking the time to leave us such kind words!
J
Jessica Poremba10 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Fantastic work on my eyes, thank you Dr. Chao, I couldn’t be happier. Everyone is so helpful and kind throughout my surgery and after care. I would highly recommend them to everyone.
