iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%71+41.7Reliability 26%56+14.6Value 15%98+14.9Experts Score= 71Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#73 of 78 videographersiPosition by Experts Score among all companies we track in this category. · better than 6%
4.7★★★★★28 Google reviews · 24 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise the studio for its friendly, comfortable atmosphere and high-quality images, noting that the photographers are punctual and skilled at guiding subjects through the process. Reviews highlight the team's ability to capture family moments and local landscapes effectively. The primary criticism involves a claim of lost wedding footage, though the reviewer was not a direct client. The business maintains a 4.7 rating from 28 reviews, with the owner responding to 64% of them.
Google rating: 4.7 out of 5 from 28 reviews (93% five-star).
Reviews on this page: 28 Google reviews (25 with written comments, 1 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 19, 2026.
Service: Videographer serving Lacey, Washington.
Data from Google, last updated October 26, 2026.
Score profile vs other videographers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Chaotic Alchemy CreativeVideographers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chaotic Alchemy Creative: 71/100 on this factor. Category median: 97.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chaotic Alchemy Creative: 56/100 on this factor. Category median: 96.C
56
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chaotic Alchemy Creative: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chaotic Alchemy Creative: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 46.–
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Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
4.7of 5
5 stars2693%
4 stars00%
3 stars00%
2 stars00%
1 star27%
Praise vs complaints
Phrases our text analysis found in 25 written reviews
88%praise
Praise2288%
Complaints312%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude936%
Would recommend728%
Communication416%
Quality & results312%
Speed & response14%
Honesty & trust14%
What customers talk about
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We’ve used Fox and Fern Photography personally and professionally.”
“…and really captured me and my boyfriends moment in real life , would highly recommend and definitely would recommend anyone for any occasion to come b…”
“Even after I moved from America, Corey continued to be communicative and reliable.”
“Corey does amazing work and is very good at explaining the processes he uses on photography.”
“Corey was punctual, friendly, and had a great attitude through the whole experience!”
People customers mention
Fox7 reviews
Corey5 reviews
Photography4 reviews
Fern4 reviews
Heather4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Chaotic Alchemy Creative for 1 kind of job. Pick one to see what they paid and said.
SolLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I realised I never left a review. Corey and his wife are super sweet. I brought a friend because I've never done such a thing before but without her I would've been comfortable too. They were friendly, NOT creepy in any way, as someone who seems to constantly deal with such, so it was a breath of fresh air to be…
Great priceBoudoir photographyHeadshot photographyPortrait photography
EmmaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
They make such a great environment for pictures. They went above and beyond for us and make it such a comfortable and safe space. Anytime we do family pictures again we will definitely get them!
Family and group
Surina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Awesome pictures and photographer !! Was exactly what I wanted and really captured me and my boyfriends moment in real life , would highly recommend and definitely would recommend anyone for any occasion to come back for pictures
Great price
Julianna12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
I was very close with someone that worked with this company. As a recent bride myself, I could not imagine the turmoil of losing footage of my wedding and not finding out until months later. I was not a client, but would not choose to do business with this company because of the loss my friend had from their…
Kailey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We’ve used Fox and Fern Photography personally and professionally. Personally, my family did a generational photo shoot that included 4 generations (last surviving great grandparent to two of her younger great grandchildren) of family coming together to make it happen. The pictures are great and what’s more…
RyanLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Amazing photographers with a undeniable knack for capturing the essence of the PNW. Always enjoy seeing their work.
I realised I never left a review. Corey and his wife are super sweet. I brought a friend because I've never done such a thing before but without her I would've been comfortable too. They were friendly, NOT creepy in any way, as someone who seems to constantly deal with such, so it was a breath of fresh air to be around some NORMAL people. The photos came out very nice and he understood my struggles and personal demons. Even after I moved from America, Corey continued to be communicative and reliable. I would go back again and I hope others choose to go in my stead! I wish this couple and their family the best in this awful world. They are lights in the dark!
Price assessment: Great price
Services: Boudoir photography, Headshot photography, Portrait photography, Headshots and portraits
Response from the owner · 6 days ago
Thanks Sol, I really appreciate the compliment. It’s been a really tough past few weeks, and this really made my day!
Emma RiveraLocal Guide · 15 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
They make such a great environment for pictures. They went above and beyond for us and make it such a comfortable and safe space. Anytime we do family pictures again we will definitely get them!
Services: Family and group
Response from the owner · 8 months ago
Thanks Emma! We appreciate it!!!
Surina Martin2 reviewsiTotal number of Google reviews Surina has written across all businesses on Google Maps, not just this one.
Awesome pictures and photographer !! Was exactly what I wanted and really captured me and my boyfriends moment in real life , would highly recommend and definitely would recommend anyone for any occasion to come back for pictures
Price assessment: Great price
Response from the owner · 8 months ago
It was our pleasure, thank you very much!!!
Julianna Jenkins12 reviewsiTotal number of Google reviews Julianna has written across all businesses on Google Maps, not just this one.
I was very close with someone that worked with this company. As a recent bride myself, I could not imagine the turmoil of losing footage of my wedding and not finding out until months later. I was not a client, but would not choose to do business with this company because of the loss my friend had from their wedding. As someone who has a family member in this industry, it was completely unprofessional and never something that would happen. As being part of the wedding, we felt awkward when mics were placed randomly to capture the conversation, but did not have our knowledge of them. Despite the bride not requesting this.
Kailey Genther1 reviewiTotal number of Google reviews Kailey has written across all businesses on Google Maps, not just this one.
We’ve used Fox and Fern Photography personally and professionally. Personally, my family did a generational photo shoot that included 4 generations (last surviving great grandparent to two of her younger great grandchildren) of family coming together to make it happen. The pictures are great and what’s more important is that we have the memory documented thanks to Fox and Fern Photography offering this service. Professionally, we’ve used them for my local business and they’ve always been easy to work with and accommodating to our different needs.
Ryan LamontLocal Guide · 10 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Hi Everyone, I am actually pleased to be writing this review! Fox and Fern has definitely over done it this time! Corey was punctual, friendly, and had a great attitude through the whole experience! My girlfriend and I can be undecisive sometimes, Corey noticed and gently made a couple of suggestions and then bam! We were all happy and back on track! I highly recommend Fox and Fern for your next photo shoot. So many different ways he can shoot the photos. Corey your a real natural!! Thank you for your hospitality.
Sincerely
Michael and Lauren
Response from the owner · 2 years ago
Had a blast Mike! Thanks so much for the kind words!
Catalin Clarke4 reviewsiTotal number of Google reviews Catalin has written across all businesses on Google Maps, not just this one.
