Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Chapman Heating, Air Conditioning, Plumbing and Electrical logo

Chapman Heating, Air Conditioning, Plumbing and Electrical

HVAC contractor · Speedway, IN · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 44 leak detection servicesPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 7,375 Google reviews · 24 photos
95%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$161typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (317) 349-0890Request a call backWebsite ↗

Chapman Heating, Air Conditioning, Plumbing and Electrical at a glance

Google reviewers rate Chapman Heating, Air Conditioning, Plumbing and Electrical 4.9 out of 5 stars based on 7,375 reviews, with the owner responding to 98% of them. Customers frequently praise technicians for punctuality, clear communication, and thorough explanations during HVAC, plumbing, and electrical services. However, some low-star reviews criticize high repair quotes, billing for unperformed work, and scheduling delays that require customers to wait for extended time windows.

  • Google rating: 4.9 out of 5 from 7,375 reviews (95% five-star).
  • Reviews on this page: 7,373 Google reviews (5,238 with written comments, 49 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Leak Detection Service serving Speedway, Indiana.

Data from Google, last updated October 27, 2026.

Score profile vs other leak detection services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

Satisfaction91Reliability89Craft & service94Value96Momentum100Replies to reviews82Satisfaction: 91 (median 93)Reliability: 89 (median 92)Craft & service: 94 (median 95)Value: 96 (median 98)Momentum: 100 (median 100)Replies to reviews: 82 (median 94)
This companyLeak Detection Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chapman Heating, Air Conditioning, Plumbing and Electrical: 91/100 on this factor. Category median: 93.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical: 89/100 on this factor. Category median: 92.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chapman Heating, Air Conditioning, Plumbing and Electrical: 94/100 on this factor. Category median: 95.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical: 96/100 on this factor. Category median: 98.A
96
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chapman Heating, Air Conditioning, Plumbing and Electrical: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical: 82/100 on this factor. Category median: 94.A
82

Bar = this company · dark tick = category median.

Star ratings

7,373 Google reviews we collected

  • 5 stars7,03395%
  • 4 stars1602%
  • 3 stars411%
  • 2 stars290%
  • 1 star1101%

Praise vs complaints

Phrases our text analysis found in 2,500 written reviews

  • Praise4,19299%
  • Complaints521%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price36725%
  • Reasonable96264%
  • Overpriced554%
  • Not sure1117%
$161-61% vs typical leak detection services

Middle half of what 1128 customers paid ($54–$454) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1,48435%
  • Quality & results87521%
  • Speed & response77418%
  • Communication53413%
  • Would recommend2847%
  • Price & value1483%
  • Honesty & trust1453%

What customers talk about

We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Chris was extremely courteous, knowledgeable, efficient and helped clean/update the system and explain everything he did in clear detail.”
  • “Another great experience with Chapman Heating, Air Conditioning, Plumbing, and Electrical.”
    “Had to comeback three times and never fixed it correctly.”
  • “I appreciate their responsiveness, communications, and being on time as to what they have scheduled for me.”
    “Set two appointments over two days, no show, no call each time.”
  • “He explained the maintenance steps being performed on our furnace.”
    “I never got a quote and when I called back to request an update they never followed up with one.”
  • “I highly recommend the company and all of their employees, including their front office staff as well.”
    “We had come to trust Chapman over the years but can no longer recommend them due to them taking advantage of our situation and overpricing our issue.”
  • “He understood and detected the issue right away, verified his hypothesis and quoted fair prices.”
    “It was a 15 minute job that we were overcharged $400 for.”
  • “I felt the estimate was presented in an honest and a straight forward way .”

People customers mention

  • Chris 26 reviews
  • Brian 25 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 19 hours ago★★★★★

Kyle was on time and professional when he arrived. He was able answer any questions we had while he was here.

Paid $2,000+Reasonable priceService not listed
Jeremy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Was very through and what was wrong and what the previous did when taking short cuts when he did the service inspection for the water heater.

Paid $1–200
Jeanette8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

I have decided to use Chapman as my 'go to' service for my HVAC and plumbing needs. I appreciate their responsiveness, communications, and being on time as to what they have scheduled for me. Thank you Chapman! It is good to know that I have a service that I can rely on, when needed.

Paid $1–200Great priceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
TomLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Michael was great to work with. He explained the maintenance steps being performed on our furnace. This PM service was provided as a part of our annual contract for HVAC and plumbing PM. Another great experience with Chapman Heating, Air Conditioning, Plumbing, and Electrical.

Paid $200–300Reasonable priceHVAC system maintenanceService not listed
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Earl performed the fall heating check up of our home's heat pump. He checked all aspects of the system and was very knowledgeable about the system's operation. He was very courteous in answering my questions and that was greatly appreciated. He also got a 5 star approval from our two dogs :). They both liked him a…

Paid $1–200Great priceHVAC system maintenance
Chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Chapman has been a great company. I started using them years ago when a different company told me I needed a whole new system. Not only was Chapman able to repair rather than replace; they found the part was still under warranty! Just recently while serving my a/c, technician Isaiah, found a problem in my furnace…

Paid $1–200Great priceHVAC system maintenance

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance991$27–$216
A/C system maintenance636$37–$278
Heating system maintenance392$27–$176
A/C system repair280$135–$633
HVAC system repair268$83–$593
Heating system repair249$78–$441
Heating system installation198$1.2k–$2.1k
Plumbing leak repair148$227–$807

Compare with

Photos

Customer reviews

4.9 ★★★★★ 7,375 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
John Goldberg4 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Positive

  • Price assessment: Not sure
  • Price: $200–400
  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Heating system maintenance
Response from the owner · 2 years ago

Thank you for taking the time to share your experience with us, John! We are thrilled to hear you enjoyed our recent visit. We will be sure to share your kind words with our team. Thank you for choosing us!

Brian Husselman6 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service call

  • Price assessment: Reasonable price
  • Services: HVAC system maintenance
Response from the owner · 2 years ago

Brian, thanks for the positive rating! We’d love to know what made your experience great!

Brian Wiley6 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kyle was on time and professional when he arrived. He was able answer any questions we had while he was here.

  • Price assessment: Reasonable price
  • Price: $2,000+
  • Services: Service not listed
Response from the owner · 18 hours ago

We appreciate the positive feedback! It is always great to hear from satisfied customers like you. We look forward to serving you again soon!

Jeremy Kostrzeba1 reviewTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Was very through and what was wrong and what the previous did when taking short cuts when he did the service inspection for the water heater.

  • Price: $1–200
Response from the owner · a day ago

Thank you for your review, we appreciate your feedback! If there is anything else we can help you with, please let us know. Have a great day!

Cameron Schuh13 reviewsTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chris was extremely courteous, knowledgeable, efficient and helped clean/update the system and explain everything he did in clear detail. Was beyond pleased with the work he put in and I’m glad we called to have this service done with Chapman.

Response from the owner · 2 years ago

Thank you for taking the time to share your experience with us, Cameron! We are thrilled to hear you enjoyed our recent visit. We will be sure to share your kind words with our team. Thank you for choosing us!

Michael & Carla Bradley5 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Efficient and professional.

  • Price assessment: Great price
  • Price: $200–400
  • Services: HVAC system maintenance
Response from the owner · a year ago

Michael, thanks for the positive rating! We’d love to know what made your experience great!

Bonnie Brunton5 reviewsTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you David for always making sure our furnace is working and in tip top shape.

  • Positive: Quality, Professionalism
Response from the owner · 2 years ago

Thank you for choosing us, Bonnie! We appreciate the opportunity to serve you.

Calvin Biddle3 reviewsTotal number of Google reviews Calvin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jake explained what he was doing and why.

  • Price assessment: Reasonable price
  • Price: $1–200
Response from the owner · 2 years ago

Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that you were satisfied with our teams work and we look forward to helping you in the future if you have any other issues!

Jarnell Craig5 reviewsTotal number of Google reviews Jarnell has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional and courteous!

  • Positive: Responsiveness, Punctuality, Quality, Professionalism
  • Services: Heating system maintenance, HVAC system repair
Response from the owner · 2 years ago

Thank you for taking the time to share your experience with us, Jarnell! We are thrilled to hear you enjoyed our recent visit. We will be sure to share your kind words with our team. Thank you for choosing us!

Kent Cooper10 reviewsTotal number of Google reviews Kent has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Technician was very knowledgeable and efficient.

  • Price assessment: Reasonable price
  • Price: $2,000+
  • Services: Water heater installation
Response from the owner · 3 days ago

Thank you for your review, we appreciate your feedback! If there is anything else we can help you with, please let us know. Have a great day!

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