How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREChapman Heating, Air Conditioning, Plumbing and Electrical
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.
Chapman Heating, Air Conditioning, Plumbing and Electrical for a/c system maintenance
Clear ✕All 645 Google reviews tagged “A/C system maintenance” · showing 80
Keith took care of my air conditioner very efficiently. He paid attention to every detail and explained it all so I could understand
Jermaine was prompt, courteous, knowledgeable, and very professional. I appreciated his input on some issues.
David was respectful, polite and provided great customer service
The range of services and professional skills of chapman techs, plumbers and electricians makes it a serious one-stop business for most of your home needs. I'm glad I followed a recommendation.
Michael was very professional, answered questions and provided complete follow-up once he finished the service on our furnace.
John was fast and efficient, diagnosed the main issue and resolved the problem. Extremely knowledgeable about other plumbing concerns I have and had many different solutions to my concerns. If John is any indication of the Chapman technicians I’ll use them for all my HVAC and plumbing needs.
I like the way they replaced and installed new water heater the same day.
Heating checked fpr winter
Cory was prompt, efficient, informative and respectful
Added an inlet box for a portable generator so if the power goes out, we will have power. Jared was professional, explained everything extremely well on time did aAdded an inlet box for a portable generator so if the power goes out, we will have power. Jared was professional, explained everything extremely well, on…
Christopher came into our home and was very polite and professional from the very beginning. He understood and detected the issue right away, verified his hypothesis and quoted fair prices. Our furnace system is a very unique system and rather different, it may or may not have a manufacturers warranty so he has…
John Basicker was very professional and did a thorough job during our scheduled plumbing maintenance.
David was very professional, kind and thorough.
Had my A/C serviced
Chris always does great explaining and taking care of my systems
Prompt. Very knowledgeable. Extremely helpful with identifying other issues so I don't have the same issue with my gas valve happen again.
Timely, professional, informed, highly skilled.Highly trained technician. Thank you.
Knowledgeable technician. Did through checkup of HVAC system. Answered all questions.
The Technician, Troy, was excellent. Very friendly and helpful.
Isaiah came out and did our tune up and did a great a job! He was VERY polite and knowledgeable. I would highly recommend Isaiah and wouldn’t have a problem with him coming back.
Friendly, knowledgeable. Will try to request him for my upcoming furnace service.
He was very pleasant and did a wonderful job. The amount of time was what he said as well, which was great.
Troy from Chapman heating did the annual service for my air conditioner. He did an excellent job, very courteous and professional.
Jarick was great, very professional and courteous. Explained everything needed and/or available for the service.
Excellent Service!
Michael serviced our air conditioning system thoroughly inside and out. He is personable and respectful.
Was able to schedule in a timely manner. Rep was friendly, knowledgeable and did a good job. Was very transparent and trustworthy.
We were very happy with the service technician David White & he answered all of our questions & he was very knowledgeable.
Brian of Chapman Heating was thorough on the annual AC pm today. Great communication of service. Thanks Brian!
Service technicians Jacob and Heidi provided outstanding customer service during rhe scheduled biannual maintenance check of our heating/cooling system and flushing of our hot water system. They both were very professional during the scheduled service call. They are both valuable employees if you ask me, who…
Excellent furnace maintenance. Changed the filter. We were having difficulty with the the furnace regulator. He recognized we were using the "hold" setting. He showed us how the regulator works. We can now change the temperature. Hooray! And, thank you Chapman for your professional, competent services.
Troy is great
Brandon flushed the water heater . He also inspected the toilet bowls in the two bathrooms.
Great worker! Appreciate his knowledge about my system.
Explained everything in terms I understood. For nice and professional.
Corey was highly knowledgeable, thorough, personable, and never pushy. He clearly explained what needed to be fixed, offered strong recommendations, and advised us to consider our options. This was one of the best Chapel services we've experienced.
I've used Chapman a few times. I'm not sure if it will let me leave multiple reviews so I'm updating this one. 10000% recommend! I've had them for AC, plumbing a couple times for diff things.and every single service is phenomenal! From the operators scheduling, to the service techs who come to help. They've got my…
Personable, friendly, made quick work of our issue and AC is back up and running. 100% recommend
This was a normal maintenance visit. Jermaine went the extra mile to call the dispatcher to ask about something specific on my account (that I asked about)
Our serviceman was very efficient and asked if I had any questions at the end of the
Professional, efficient. Knowledgeable and explained all
Very professional, thorough and detailed in his explanation. Very pleased!
Trenton provided excellent professional service!
Very professional explained everything to me. I had the duck work done I had the air purifier put on and then they were so nice to put a cover over my Filter they explain to me how this cover went on and off and changed my filter. They checked out extra things was so very pleased. I do have them come out and check…
Tom was an awesome HVAC service provider. Very professional and got my units running well.
Technician was polite and respectful and very knowledgeable. He took pictures and showed me the different areas of my unit that he cleaned and serviced.
Jarick did a phenomenal job. He communicated his arrival and showed up on time. He walked me through what he would do to diagnose the issue, and then did it all very quickly and thoroughly! He explained what happened, why it happened, and actions to take to prevent it in the future. I was very impressed with his knowledge and professionalism!
Thomas explained why it was 88 degrees in my house. The part had burnt out and the air conditioner was over heating. It didn’t help that the dog was going crazy and I was on a work conference call.Yet Thomas was very professional, fixed the problem quickly and made sure to explain the resolution. I am very happy…
The technician was friendly helpful and courteous. We love Chapman and even bought the annual service plan! Our A/C went out and they came the same day, repaired it quickly, and affordably! Today we utilized our annual service plan. The technician called ahead and was l on time. He worked quickly and showed me pictures of before and after. Thank you!
Isaiah was very pleasant, polite and professional. I appreciate his service. He did a great job!
Service people are fast, friendly and they explain everything!
Jermaine was great with our routine maintenance. He explained everything thoroughly, was respectful, and did an excellent job!
Christopher Amond did a great job as always on our recent air conditioning service. We always know he will do a good and thorough job when he comes out and why we request him every time!
I would Chris 10 stars if that was an option. He was extremely helpful and nice.
Excellent service! Very knowledgeable, professional, and efficient. Isaiah answered all of my questions and made sure everything was running smoothly. Highly recommended!
Vincent did a very good job, even noticing thermostat could have been installed better, and made the proper adjustment.
a/c inspection, cleaning, then recommended repair, Van is a trustworthy, knowledgeable, hardworking serviceman, would highly recommend Van when needing HVAC maintenance or repairs
Van arrived as scheduled. He was pleasant and professional. He explained what he was doing at each step. Cleaned ac unit, recommendations made. Very pleasant.
Corey was helpful and was able to quickly change my condenser which he said wasn't running as well as it should. I'm going to buy my own meter to check my condenser.
Chris was great. Knowledgeable, professional and polite.
Service was amazing
Jacob was out to perform routine maintenance on my AC– He was prompt, friendly, and made sure all was running smoothly with my unit in a timely manner. Highly recommend!
Michael did a great job. He communicated well, showed why a part needed to be replaced and was very pleasant.
Jarick was polite, friendly and thorough in diagnosing the problem.
Very customer service, friendly, didn’t feel like they were trying to upsell me on things I didn’t need. Timely and reliable
Brendon was very courteous and knowledgeable. He took pictures of what he had done and when to expect my next service.
Trenton showed up today for my routine a/c check-up. He has been here before and I'm always impressed by his professionalism, knowledge and skills. Three years ago, when I needed to replace my furnace, I chose Chapman because they were always good to my elderly mom. And now, my daughter has chosen them too!
Brian did an outstanding job. Very professional and answered questions we had.
Keith Wray /Chapman came over to install a new thermostat and do maintenance on my A/C. He was on time and checked many things on my furnace before replacing the old thermostat. Keith also discovered the A/C unit’s Run capacitor was not working at spec. At the end, Keith explained everything he did while he was…
Very professional, excellent service.
Great service today and my service technician Jermaine was awesome!!! Please keep him on the team as he definitely is an asset!!
My service tech Michael Mitchell was very professional, kind and did a very thorough job! I highly recommend him and Chapman for any services you may need!
Very personable and explained detail in layman terms.
Very polite and he did a good job.
On time. Got to work. Happy with the service. Answered all my questions.
We have 4 properties that are serviced by Chapman. We have tried many other HVAC companies and find Chapman is the best. Our AC unit started making loud clanking noises at 530pm on a Friday night and Chapman sent someone out to address the problem. Troy was very professional, friendly and explained the problem…
Technicians are always on time for our service agreement appointments. Knowledgeable & friendly.
David was very helpful and explained things thoroughly.
Very friendly and helpful. Great with explaining what you were doing and going above and beyond in making sure things were to your liking.
Fast service, friendly and honest. Thanks, Keith!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 991 | $27–$216 |
| A/C system maintenance | 636 | $37–$278 |
| Heating system maintenance | 392 | $27–$176 |
| A/C system repair | 280 | $135–$633 |
| HVAC system repair | 268 | $83–$593 |
| Heating system repair | 249 | $78–$441 |
| Heating system installation | 198 | $1.2k–$2.1k |
| Plumbing leak repair | 148 | $227–$807 |
