How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREChapman Heating, Air Conditioning, Plumbing and Electrical
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.
Chapman Heating, Air Conditioning, Plumbing and Electrical for a/c system maintenance
Clear ✕All 645 Google reviews tagged “A/C system maintenance” · showing 160
Keith took care of my air conditioner very efficiently. He paid attention to every detail and explained it all so I could understand
Jermaine was prompt, courteous, knowledgeable, and very professional. I appreciated his input on some issues.
David was respectful, polite and provided great customer service
The range of services and professional skills of chapman techs, plumbers and electricians makes it a serious one-stop business for most of your home needs. I'm glad I followed a recommendation.
Michael was very professional, answered questions and provided complete follow-up once he finished the service on our furnace.
John was fast and efficient, diagnosed the main issue and resolved the problem. Extremely knowledgeable about other plumbing concerns I have and had many different solutions to my concerns. If John is any indication of the Chapman technicians I’ll use them for all my HVAC and plumbing needs.
I like the way they replaced and installed new water heater the same day.
Heating checked fpr winter
Cory was prompt, efficient, informative and respectful
Added an inlet box for a portable generator so if the power goes out, we will have power. Jared was professional, explained everything extremely well on time did aAdded an inlet box for a portable generator so if the power goes out, we will have power. Jared was professional, explained everything extremely well, on…
Christopher came into our home and was very polite and professional from the very beginning. He understood and detected the issue right away, verified his hypothesis and quoted fair prices. Our furnace system is a very unique system and rather different, it may or may not have a manufacturers warranty so he has…
John Basicker was very professional and did a thorough job during our scheduled plumbing maintenance.
David was very professional, kind and thorough.
Had my A/C serviced
Chris always does great explaining and taking care of my systems
Prompt. Very knowledgeable. Extremely helpful with identifying other issues so I don't have the same issue with my gas valve happen again.
Timely, professional, informed, highly skilled.Highly trained technician. Thank you.
Knowledgeable technician. Did through checkup of HVAC system. Answered all questions.
The Technician, Troy, was excellent. Very friendly and helpful.
Isaiah came out and did our tune up and did a great a job! He was VERY polite and knowledgeable. I would highly recommend Isaiah and wouldn’t have a problem with him coming back.
Friendly, knowledgeable. Will try to request him for my upcoming furnace service.
He was very pleasant and did a wonderful job. The amount of time was what he said as well, which was great.
Troy from Chapman heating did the annual service for my air conditioner. He did an excellent job, very courteous and professional.
Jarick was great, very professional and courteous. Explained everything needed and/or available for the service.
Excellent Service!
Michael serviced our air conditioning system thoroughly inside and out. He is personable and respectful.
Was able to schedule in a timely manner. Rep was friendly, knowledgeable and did a good job. Was very transparent and trustworthy.
We were very happy with the service technician David White & he answered all of our questions & he was very knowledgeable.
Brian of Chapman Heating was thorough on the annual AC pm today. Great communication of service. Thanks Brian!
Service technicians Jacob and Heidi provided outstanding customer service during rhe scheduled biannual maintenance check of our heating/cooling system and flushing of our hot water system. They both were very professional during the scheduled service call. They are both valuable employees if you ask me, who…
Excellent furnace maintenance. Changed the filter. We were having difficulty with the the furnace regulator. He recognized we were using the "hold" setting. He showed us how the regulator works. We can now change the temperature. Hooray! And, thank you Chapman for your professional, competent services.
Troy is great
Brandon flushed the water heater . He also inspected the toilet bowls in the two bathrooms.
Great worker! Appreciate his knowledge about my system.
Explained everything in terms I understood. For nice and professional.
Corey was highly knowledgeable, thorough, personable, and never pushy. He clearly explained what needed to be fixed, offered strong recommendations, and advised us to consider our options. This was one of the best Chapel services we've experienced.
I've used Chapman a few times. I'm not sure if it will let me leave multiple reviews so I'm updating this one. 10000% recommend! I've had them for AC, plumbing a couple times for diff things.and every single service is phenomenal! From the operators scheduling, to the service techs who come to help. They've got my…
Personable, friendly, made quick work of our issue and AC is back up and running. 100% recommend
This was a normal maintenance visit. Jermaine went the extra mile to call the dispatcher to ask about something specific on my account (that I asked about)
Our serviceman was very efficient and asked if I had any questions at the end of the
Professional, efficient. Knowledgeable and explained all
Very professional, thorough and detailed in his explanation. Very pleased!
Trenton provided excellent professional service!
Very professional explained everything to me. I had the duck work done I had the air purifier put on and then they were so nice to put a cover over my Filter they explain to me how this cover went on and off and changed my filter. They checked out extra things was so very pleased. I do have them come out and check…
Tom was an awesome HVAC service provider. Very professional and got my units running well.
Technician was polite and respectful and very knowledgeable. He took pictures and showed me the different areas of my unit that he cleaned and serviced.
Jarick did a phenomenal job. He communicated his arrival and showed up on time. He walked me through what he would do to diagnose the issue, and then did it all very quickly and thoroughly! He explained what happened, why it happened, and actions to take to prevent it in the future. I was very impressed with his knowledge and professionalism!
Thomas explained why it was 88 degrees in my house. The part had burnt out and the air conditioner was over heating. It didn’t help that the dog was going crazy and I was on a work conference call.Yet Thomas was very professional, fixed the problem quickly and made sure to explain the resolution. I am very happy…
The technician was friendly helpful and courteous. We love Chapman and even bought the annual service plan! Our A/C went out and they came the same day, repaired it quickly, and affordably! Today we utilized our annual service plan. The technician called ahead and was l on time. He worked quickly and showed me pictures of before and after. Thank you!
Isaiah was very pleasant, polite and professional. I appreciate his service. He did a great job!
Service people are fast, friendly and they explain everything!
Jermaine was great with our routine maintenance. He explained everything thoroughly, was respectful, and did an excellent job!
Christopher Amond did a great job as always on our recent air conditioning service. We always know he will do a good and thorough job when he comes out and why we request him every time!
I would Chris 10 stars if that was an option. He was extremely helpful and nice.
Excellent service! Very knowledgeable, professional, and efficient. Isaiah answered all of my questions and made sure everything was running smoothly. Highly recommended!
Vincent did a very good job, even noticing thermostat could have been installed better, and made the proper adjustment.
a/c inspection, cleaning, then recommended repair, Van is a trustworthy, knowledgeable, hardworking serviceman, would highly recommend Van when needing HVAC maintenance or repairs
Van arrived as scheduled. He was pleasant and professional. He explained what he was doing at each step. Cleaned ac unit, recommendations made. Very pleasant.
Corey was helpful and was able to quickly change my condenser which he said wasn't running as well as it should. I'm going to buy my own meter to check my condenser.
Chris was great. Knowledgeable, professional and polite.
Service was amazing
Jacob was out to perform routine maintenance on my AC– He was prompt, friendly, and made sure all was running smoothly with my unit in a timely manner. Highly recommend!
Michael did a great job. He communicated well, showed why a part needed to be replaced and was very pleasant.
Jarick was polite, friendly and thorough in diagnosing the problem.
Very customer service, friendly, didn’t feel like they were trying to upsell me on things I didn’t need. Timely and reliable
Brendon was very courteous and knowledgeable. He took pictures of what he had done and when to expect my next service.
Trenton showed up today for my routine a/c check-up. He has been here before and I'm always impressed by his professionalism, knowledge and skills. Three years ago, when I needed to replace my furnace, I chose Chapman because they were always good to my elderly mom. And now, my daughter has chosen them too!
Brian did an outstanding job. Very professional and answered questions we had.
Keith Wray /Chapman came over to install a new thermostat and do maintenance on my A/C. He was on time and checked many things on my furnace before replacing the old thermostat. Keith also discovered the A/C unit’s Run capacitor was not working at spec. At the end, Keith explained everything he did while he was…
Very professional, excellent service.
Great service today and my service technician Jermaine was awesome!!! Please keep him on the team as he definitely is an asset!!
My service tech Michael Mitchell was very professional, kind and did a very thorough job! I highly recommend him and Chapman for any services you may need!
Very personable and explained detail in layman terms.
Very polite and he did a good job.
On time. Got to work. Happy with the service. Answered all my questions.
We have 4 properties that are serviced by Chapman. We have tried many other HVAC companies and find Chapman is the best. Our AC unit started making loud clanking noises at 530pm on a Friday night and Chapman sent someone out to address the problem. Troy was very professional, friendly and explained the problem…
Technicians are always on time for our service agreement appointments. Knowledgeable & friendly.
David was very helpful and explained things thoroughly.
Very friendly and helpful. Great with explaining what you were doing and going above and beyond in making sure things were to your liking.
Fast service, friendly and honest. Thanks, Keith!
Great job Chris! Thank you for your time and help!
David was friendly and very informative. He was awesome
Knowledgeable and clean
Came out quickly and repaired quickly
technician David White was well mannered and knowledgeable. I would give him 4 stars. However the Chapman company would receive only one due to requiring a person who prepaid for multiple years of service to wait 2 to 4 weeks to have their unit summer/winter tune up scheduled additional now they have AI answering…
Keith is a SuperStar. I always ask for him!
Kudos to Keith. He went above and beyond his job . Fixed my hose .
Brandon Hayden was very nice and explain everything that he was doing or had done. I really appreciate him for completing the tune up.
Chris - the technician - was fantastic! Polite, knowledgeable and got our A/C back up and running!
Air conditioning check up
Chris arrived on time and ready to service my HVAC system. As with every other Chapman employee I've had the pleasure to interact, he was thorough and professional, explaining everything and making suggestions. My system is now out of warranty, so I'll rely on Chapman more than ever! Thanks, Chapman!
Had our AC unit check-up as part of our yearly maintenance program. Isaiah did a great job completing the work. Showed up within the promised time and was very knowledgeable and efficient.
Brian did a wonderful job cleaning and maintaining my ac unit and answering all my questions!
Jermaine was on time and very good at communicating what he was doing re: AC service.
Always knowledgeable, friendly and professional and provide great service
I'm a 73 yr old widow, handicapped. They always take care of me!
Prompt super professional and great communication
Could not be happier with how fastidious the technician, Brandon, was after we presented him with several problems we have had since moving to our house a few years ago. He tackled them all and did so in such a personable manner. Could not be more pleased.
Well trained tech full of knowledge.
The office was very accommodating and easy to deal with. I set up an appointment, and the plumber, Gage, was on time and respectful of my home. He was also very knowledgeable and added value to his visit by recommending a service contract. I accepted and looked forward to my follow-up furnace inspection. Update…
Michael from Chapman came out and did the maintenance on our unit, and he was wonderful. He was very professional, polite, and took the time to answer all of our questions. We couldn’t have asked for a better experience. We’ve been using Chapman for a long time and have never had a bad experience. Nothing but…
David Burns was great! Friendly, knowledgeable and efficient. Thank you!
Brandon was very thorough and professional. Definitely knows what he is doing
Chris was great. Friendly and courteous and always very honest with me. Keith presented several options and did not try to sell me on something I couldn't afford. The install guys were very courteous in my home, cleaned up all the mess and took the time to explain the new system to us.
On time. Kept us well informed of process and out options. Replaced capacitors and gave good assessment of probable need for future replacement (unit is 26 years old). Nice job.
He did a great job. Courteous!!!
Very efficient! Arrived on time, came in explained what they were going to do and quickly completed the job. Everything was neat and clean when they left.
Shout out to David and Chapman’s heating and air conditioning. Had yearly check on our air and he called first as always and got right to work. Very personable. Would recommend Chapman’s to anyone.
On time, well mannered, efficient. Great svc check.
Ac repair. Tech was great.
A Big Thank you to Jacob Leigh for the great job on my AC.
Always great with Chapman
Brendan Stansbury from Chapman performed a Tankless Flush and Plumbing inspection for me today (7/8/26). He was very personable, knowledgeable, professional and explained in detail what would be done/looked at during his visit. I was very pleased with the service today and highly recommend Chapman. I have put my…
Great job
My air conditioning went out during this heat wave we’re having. Corey arrived bright and early and diagnosed my issue promptly. He replaced the part and clean the unit and was completed faster than I expected. Thanks again Corey and Chapman for a job well done!!
Thank you again for a job well done. I appreciated your helpfulness.
Von got our drain working again and we appreciate it. He has done work for us before and we would have him back for more if we need anything else.
Excellent work, quick, professional and courteous. Highly recommended
He was nice, polite and professional
Brandon was out tech and went above and beyond to do a very through job and explain everything in detail! He was so kind and professional, highly recommend!
Excellent AC Service by Jermaine! He explained his findings thoroughly and was very pleasant and personable. Highly recommend Jermaine!
Very thankful for the prompt, professional and thorough service provided by Chapman Heating and Cooling. Also, ask for Jarick. He is knowledgeable and fun to chat with. I learned how helpful it is to have a guy working on your furnace who is native to the south. I love the south but we need to turn Jarick into a…
Great young man who was knowledgeable and very polite. He worked to determine the cause and communicated clearly.
Like always - great service from Chapman! Been using them on multiple houses for years.
Did great as your people usually do!! Took time to explain all aspects of what he did and made some recommendations. Give this young man a raise!! Thanks for your years of excellence in service . The Tennery’s
Jarick was efficient, knowledgeable, thorough and professional. I couldn’t have asked for a better technician.
The technician, David, was friendly and communicated great! Diagnosed the problem quickly and got us all fixed up. A+
Brandon was excellent as he was very thorough in explaining everything as well as answering my questions.
Brian was friendly and knowledgeable in the service he performed
Jacob arrived late in the day to do Our annual A/C checkup. He was professional and polite. He stayed until he had accomplished the checkup. I'm very happy with his service and will continue to use Chapman for A/C, Heating, Electrical, and Plumbing services.
Isaiah was super courteous and caring for my unit and for me as a customer. You at Chapman have another winner on your Team. Thank you Isaiah.
Isiah Porter did a great job serving our air conditioner. Checked out very detail. Thanks
Isiah showed up on time and proceeded to tell us what he was going to be doing. He started in and he didn’t run into any problems.
Technician was both knowledgeable and friendly. Will continue to use this company for all my heating and air conditioning needs.
Thankful for the assessment. Very helpful and knowledgeable.
Great service
Michael was professional and performed the maintenance in a timely manner. He showed me how the capacitor on my air conditioner was about to fail and replaced it immediately. Service was excellent.
Great job today.
Would not recommend. Three guys showed up and they all looked confused. I had described what I needed done very thoroughly to whoever took my phone call, and she repeated it to me accurately. At my arrival the guys basically asked me what they were supposed to do. This wasn't a complicated list of projects but it…
Very helpful and had fantastic experience. Thanks
My technician Mo did a great job cleaning and inspecting my tankless water heater system!! Polite and thorough communication.
I love working with Chapman Heating, Air Conditioning and Plumbing. I’ve worked with other companies in the past and I appreciate Chapman’s level of work & excellent customer care. From the office to the technicians, their service is honest. There is no upsell in their approach to work projects. David is an amazing…
David is so wonderful and does an outstanding job. Chapman has very knowledgeable technicians. Thank you David for an outstanding job
Jarick was great! Polite, honest, thorough. Explained the problem to me and also explained how he was going to fix it. Then, did what he said he was going to do. I was very impressed.
Andrew Bower & his co-worker from Chapman were great! They arrived on time and in under 6hrs I had a new furnace, air conditioner & a new water heater installed. Very professional & polite. I highly recommend Chapman Heating & Plumbing.
Isaiah Porter was excellent to work with, very polite, would recommend.
Tom from Chapman was a thorough professional. He was quick to diagnose the problem and presented me with 3 different options with transparent pricing. There was no bait and switch or beating about the bush. He was upfront and honest about what needed fixed and got the job done competently.
Very knowledgeable and answered my questions
Well the gentleman who camp to do my cleaning n check on my furnace from Chapman was very professional, clean, well dressed, n did a great job. I’ve been with Chapman for many years n they have done great by me since the beginning. Thank you for the service you have done on my furnace n air conditioner.
During maintenance/tune up visit Told us we could by filters cheaper on line, but when checking their more expensive. When trying to call them to get filters put in only get a computer lady. So now we still have dirty filters, don’t know what to order or how to put them in.
Tech arrived 3.5 passed the window we were given for AC service contract visit. No one called to say he was running behind. I called twice during that time and should’ve had the last half of the day to take care of other obligations. We’ve been contract customers for years and have never had an inspection in 20-30…
I called around 6AM that my A/C was not blowing cold air. They were at my house by 1130. Earl was professional and knowledgeable as he diagnosed and showed me the problem. A/C was up and running that afternoon.
Corey was great; he thoroughly explained every detail and completed the job quickly!
Wanted to get a quote for preventative maintenance plan but no one bothered to call or texted me back.
Jake was both business and friendly. Looked into a question. I had about my humidifier on the furnace and remedy the situation in a very timely manner.
Corey did a great job! He was very knowledgeable and courteous.
We called Chapman & they had our serviceman Desmond out within a couple of hours. He was very good & quick to fix our problem.
Brian was a class act. Diagnosed the problem and told us what we need to do on our end.
Brandon the technician, was very professional and friendly. He explained in detail what the issue was, what he was going to do to repair, along with a cost estimate, then repaired it promptly.
Super timely. Told us what he saw, walked through pictures and things.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 991 | $27–$216 |
| A/C system maintenance | 636 | $37–$278 |
| Heating system maintenance | 392 | $27–$176 |
| A/C system repair | 280 | $135–$633 |
| HVAC system repair | 268 | $83–$593 |
| Heating system repair | 249 | $78–$441 |
| Heating system installation | 198 | $1.2k–$2.1k |
| Plumbing leak repair | 148 | $227–$807 |
