How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREChapman Heating, Air Conditioning, Plumbing and Electrical
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.
Chapman Heating, Air Conditioning, Plumbing and Electrical for a/c system repair
Clear ✕All 280 Google reviews tagged “A/C system repair” · showing 120
Expert technical diagnostic and repair. Called in the morning to report no AC. The technician promptly arrived and resolved the problem in just a few hours.
The range of services and professional skills of chapman techs, plumbers and electricians makes it a serious one-stop business for most of your home needs. I'm glad I followed a recommendation.
Jarick, the Chapman HVAC technician, thoroughly tested and systematically identified the source of the problem. He provided me options for resolving the issue He left with the ground level air conditioner working better than ever!
My A/C went out on the sweltering Labor Day weekend. Taylor was a peach in helping me set up the appointment when I had questions. Jarick was the consummate professional in assessing my problem, showing me the bad part without me asking to see it, and quickly resolving the problem. My senior dog was relieved. I…
He was just a great guy and he really knew his stuff just all the details I needed to know
We have 2 units, they got going with a new filter and told us the other unit was done. They came and quoted us for a new unit. My husband and a friend went out to have a look at it and got it going right away, with turning off and on...... so unfortunately we won't be using this company again.
Can’t say enough good things about our experience with Jarick! Having your AC go out is never a fun experience, but he made getting the problem fixed a breeze. He was prompt, friendly, and went above and beyond to explain everything that needed to be fixed. Highly recommend him and the entire Chapman team.
They were available for same day service. Provided several options for the repair. Got the system running.
Thomas explained why it was 88 degrees in my house. The part had burnt out and the air conditioner was over heating. It didn’t help that the dog was going crazy and I was on a work conference call.Yet Thomas was very professional, fixed the problem quickly and made sure to explain the resolution. I am very happy…
Did a good job and in a timely fashion.
Called this morning and was taken care by 10:15 am. Trenton was very friendly, efficient and professional. Thanks for the great service!!
Van arrived as scheduled. He was pleasant and professional. He explained what he was doing at each step. Cleaned ac unit, recommendations made. Very pleasant.
Van is always efficient. He knows what he's doing and is very good at explaining the problem and all the options available.
Jarick is a stud. Deserves a raise! Fast efficient and gave me a through report on my HVAC system
I had appointment to discuss options of humidifier in attic, Keith was very knowledgeable about and gave me recommendations with better options that would save money. He explained having humidifier attach to furnace in attic is not recommended and he gave suggestions on best humidifier to look for. Good customer service. Thank you
Trent took care of our AC problem quickly. Really nice guy.
Very polite and he did a good job.
We have 4 properties that are serviced by Chapman. We have tried many other HVAC companies and find Chapman is the best. Our AC unit started making loud clanking noises at 530pm on a Friday night and Chapman sent someone out to address the problem. Troy was very professional, friendly and explained the problem…
David was very helpful and explained things thoroughly.
Keith is a SuperStar. I always ask for him!
I appreciate that the repair team and the sales team run parallel but don’t really cross paths. I didn’t feel sold to and that’s refreshing. Kieth Wray is a very thorough and informative tech. He was transparent about my furnace issues and represents Chapman well. Thank you, Kieth!
He identified the problem quickly and is very professional at his job. He knew exactly how to split the water lines off the water softener to make the outside faucets not on the water softener.
Chris - the technician - was fantastic! Polite, knowledgeable and got our A/C back up and running!
Heidi H and Corey are exceptional employees. Very professional. Thanks for all of your help!
Christopher came out to look at our AC unit today. It was a strange issue. He listened to me and had to do all kinds of troubleshooting to figure it out. He was wonderful. Never had any issues with any Chapman techs and Christopher did not disappoint. We’ve used Chapman for over 10 years on several houses for…
Our Technician, Brian Velie, was great to work with, very professional and knowledgeable. A+
It was 96° outside and our AC went out. I was able to schedule an appointment easily online with Chapman. Chris came out very quickly and was very friendly and fixed the problem in less than 30 minutes. He offered great customer service and explained everything to me very clearly. I am definitely using Chapman again.
Very poor customer service. We submitted an online service request on 7/6/2026 when our thermostat display read “recalibrating” and our house was not cooling as well as usual. We never received a response to our request. On 7/12/2026, just before hosting an open house to sell our house, the thermostat display was…
Brian solved our HVAC issue by identifying the problem, the Nest thermostat. Professional, quick, and took the time to clearly explain the issue and provided options to fix the problem.
Brian Velie from Chapman HVAC provided excellent service today. He found the problem immediately, had the part in his van, and got us up and running again quickly. He’s a Great technician!
Brendan Stansbury from Chapman performed a Tankless Flush and Plumbing inspection for me today (7/8/26). He was very personable, knowledgeable, professional and explained in detail what would be done/looked at during his visit. I was very pleased with the service today and highly recommend Chapman. I have put my…
Timely, courteous, professional service Great asset to your company
David quickly discovered the issue and had the A/C back running quickly
If I could give Jarick 10 stars I would. His level of kindness, patience, and detail was awesome and greatly appreciated.
Great company, always courteous and knowledgeable, Van did a great job ! Fixing my air conditioning in this terrible heat wave , very nice and understanding of my concerns.
Excellent work, quick, professional and courteous. Highly recommended
Jarick Hamilton fixed a leaking air handler in our attic. He came after hours and stayed until the job was done, and now our system is working better than before with no leaks. Can’t ask for more than that! Thank you, Jarick and Chapman!
It’s 95 outside yeaterday and the humidity is stifling. My thermostat says it’s 54 in the house and my ac won’t blow. The other thermometer says no it’s 80 in the house. Went on line and scheduled an appointment for service. They came today! Found the issue and fixed it in less than 2 hours. The original thermostat…
My AC stopped working on one of our first 90+ degree days this summer. Brian V was able to come out quickly the same day and figured out what was wrong. He had the part I needed and everything is working again. Brian was so helpful and professional. He answered all my questions and made things easy to understand. My…
Woke to A/C not working. Dave and Julie Fredbloom recommended Chapman. Called at 9am, they were at the house before noon. Up and running by 1pm. Chris was great, no up sale, just straight up.
Tom was great!! Very kind and polite. Would definitely recommend him (and Chapman)!
Keith was early which was greatly appreciated. He was thorough and had our system up and running in 30 minutes
Great service, quick response to fix our AC unit. Highly recommend Chapman. Thanks, Chris!
Corey was professional, knowledgeable and communicative. It was a pleasure to work with him.
I called around 6AM that my A/C was not blowing cold air. They were at my house by 1130. Earl was professional and knowledgeable as he diagnosed and showed me the problem. A/C was up and running that afternoon.
Jermaine was excellent. He was very professional, personable and able to quickly identify our A/C Unit issue.
Five stars
Jarick was awesome. He did a very thorough job, identified the failed component (a dying capacitor), provided options and quotes, replaced it based on what I wanted to do, and communicated at every step. Overall a very good experience!
Earl really knows what he’s doing with the oil burning furnaces. Keeps our 1985 furnace going!!
I would highly recommend Chapman Heating and Cooling. My technician was fantastic and very knowledgeable. He knew exactly what the issue was and the cost was fair but slightly overpriced. Thank you for getting our A/C back on so quickly!
Earl did a nice job. He was on time, communicated well and preformed the work quickly
Tom Bullock was the technician that came to install the replacement part on my A/C. Tom was knowledgeable and always asked if I had any questions. He was personable, diligent and made sure the work was done right.
Happy to have ac working again!
Van was courteous, knowledgeable and efficient. He quickly identified an issue that would cause a future outage. He shared a resolution with transparency and without pressure. I would highly recommend Chapman after my experience with him.
Brian was excellent he was responsive and informative. He was a little late compared to the window for service. It's understandable with all the storms that have been rocking Indianapolis. He made sure to tell us what was going on and explaining what the issue was and explained what he was doing to check that…
Loved the next day service and the no upsell pressure. The technician, Brian, was very knowledgeable and spent time explaining the issue and the repair. I would definitely call Chapman if I need heating or AC repair again.
Jarick was friendly, professional, and knowledgeable! He diagnosed my issue, found a solution then went above and beyond to find a very outside the box resolution. I couldn't have asked for better service! Kudos to Jarick!!
Very thorough, professional and easy to understand what was going on and what needed to be done.
Brian was great! He explained everything clearly & gave different options.
Amazing customer experience! I was fortunate to get the best of the best technicians, David Burns. Extremely knowledgeable, efficient and professional.
Had a fantastic experience working with Chapman. Our technician Jarick was incredibly knowledgeable and friendly, taking the time to explain everything he was doing while being super thorough as he analyzed our system to find what was wrong. Prices were reasonable for the work that ultimately needed to be done and…
Explained everything to me in detail along the way and gave us options for repair or new unit. At this time we chose repair. When it comes time to replace the A/C unit we will give Chapman a call back.
Keith was great to work with - made everything simple and affordable which is rare!
Tom was excellent with communication of the process and honest about what he found. He used common sense based on a previous repair to figure out what was wrong and fixed the issue! He was excellent! Thank you!
We’ve been using Chapman for a couple of years. Service is always great. We've had great experiences with multiple technicians, including Ryan, Israel, Brenden, Gary, and Chris.
As always, excellent customer service!
Evan was very polite and knowledgeable about my cooling issue. Thankfully he got to us very quickly and we were up and cooling minutes after he arrived. Look forward to him providing service to us in the future. Respectfully Chuck and Renae Rogers
These guys were right on time, incredibly professionally, and communicated with us every step of the way. Highly recommend!
Bailey did a great job. He was courteous and professional throughout my service call. I highly recommend Chapman’s HVAC services. Their personnel are great too.
Service professional, Keith, was competent, professional and courteous. We so appreciated Keith arriving earlier than originally scheduled. It freed up my schedule . Maintenance service 6kdwas taken care of and any problems associated were resolved in a timely manner.
Great service
Perry is very professional and I would want him working on my HVAC any time in the future.
Tom was so good at explaining what was wrong, and showing me various options for repair and upkeep. I will definitely call Chapman again. Thanks for a great job!
Aaron came to check my downstairs AC. He was very thorough & explained everything very well. I now know, thanks to Aaron how old my AC unit is …19! He is very knowledgeable & personable. I have met most of the Chapman staff & now wouldn’t use any other company. Kudos to Chapman for hiring such experienced people.
Matt was fantastic. Got the capacitor replaced, did maintenance on system, and got us cooling already. Sophia got us on the schedule quickly. Our ac stopped working and my wife is 8 1/2 months pregnant. 85 in the house is too hot! Always a great experience with Chapman, and they always take the time to answer all my…
Nolan was professional and informative. He explained issues with my air conditioner and was thorough solving the issue.
Earl! You saved the day, my friend. Not only that, I appreciate you filling in the gaps of my HBAC knowledge and quickly identifying the problems as well as preparing me for future signs to monitor. Thank you for being so kind. All of my services will be through Chapman going forward.
Very helpful and courteous. Answered all our questions. I
Brian with Chapman was wonderful. He was kind, funny, knowledgeable and he replaced my AC blower motor same day!
Chris Amond was friendly, knowledgeable, and quick to find and fix the issue in our A/C unit. He also explained the issue in layman's terms so I could better understand what went wrong - which I am grateful for! Overall we are very happy to have used Chapman's services!
Matt was friendly, professional, and communicative. The service was excellent. Highly recommend.
It was a super professional summer check up. The air conditioner was performing well. Very happy with the report and how the unit is performing over time.. Larry explained all areas he was checking. He is extremely knowledgeable.
We first hired another company to repair our HVAC system. They came out, diagnosed the issue, ordered parts, and returned late in the evening to install them. But after all that, the system still wouldn’t run. Despite not fixing the problem, they charged us $1,794. When we challenged the charge, they dropped it to…
Earl is outstanding!!!! He found our problem & thoroughly explained next steps. He was so kind, courteous and helpful. Chapman, thank you for having awesome guys who keep knocking it out of the park!
In 2022, I purchased a heat pump system using Chapman from Jeff Gambaccini. The system has consistently not worked since it was installed. Instead of making their wrong a right, the company has taken this as opportunity to sell us their membership. When calling to get a service person out we have been strung a long…
Von was great to work with! Very professional
Quick, competent, efficient and fixed our AC problem!
Keith was on time, efficient & reviewed everything he did. Had our home AC going again in less than 45min! We have done business w/Chapman Htg/Cooling for years w/great service!
All around a GREAT experience getting my AC back up and running within a 24hr timeframe! No extra fees and Chris was awesome; he worked his magic in a tricky situation and got the cold air blowing again 🙌🙌🙌
Fast. Thorough. Got it done.
Chris knows what he is doing, and explains everything to us. Chris is very polite.
Rodney was awesome!! He and his coworker did an excellent job! Everyone at Chapman is so nice. From the people in the office to Perry and Nolan our service guys and Chris who came by the same day as Nolan and helped us pick out a new ac/furnace unit and get financing! This has been a fast, efficient, friendly…
Matt was so great! We called Chapman and Matt was out within 2hrs and got the issues resolved quick!
Been using Chapman for years! Always a pleasure to deal with; the ladies in the call center and the techs.
Nolan did a great job! Very pleasant and worked fast. He checked everything and was very informative! Thanks!
Very Happy having Tom from Chapman Heating and Cooling repair my A/C fan. He was prompt, ready to work, and his work impeccable.
Tom was personable, considerate and great at his job. Came prepared to “git er done” and I am estatic.
Service provided punctual, professional, courteous, thorough and informative with quick repairs. We were very pleased with the service provided. He is an asset to Chapman.
Chris did an outstanding job, very polite, great attention to detail.
He was polite, clean, and quiet.
I have used Chapman for all my HVAC, plumbing, and natural gas needs for the past 17 years at two different houses. I always recommend them to neighbors and friends. They are knowledgeable, have excellent customer service, always communicate the problems and options with me, and respectful of my home and cleanly.…
Chris responded to an after hours/weekend call when we found our A/C stopped working. He was very timely, professional, thorough, and explained things clearly. We will definitely continue to use Chapman and hope that Chris will continue to be our service provider. We were very impressed.
Very satisfied with Evan’s work and as usual with Chapman’s service.
Aaron was great. Knowledgeable and comprehensive. He quoted me for exactly what I asked for and gave me detailed information about different options. Highly recommend.
Great guys and service. Same day service and repair... Thank you so much.
Knowledgeable and really explained the situation I am in
Thank you so much for getting out here and getting us up and running on a sweltering Indiana day. Evan is the best.
Keith is an excellent technician. He thoroughly explained all of the options. Great work ethic. Friendly and professional. I will use Chapman for all of my future needs.
Efficient, friendly,professional.
Dude was super cool. Really cared about my next move regarding the unit. Told me west he would do if he was me and he was genuine.
Aaron was incredibly knowledgeable and had a lot of great tips for how to keep our systems up to date and long lasting.
Chapman was awesome. They were here within a couple. Steve was great also. Came in and got his work done and left.
Old AC system knocked out and it was 92*. I was hot. Chapman showed up that day to trouble-shoot and estimate and were able to install within 3 days...... amazing. Would recommend them over and over. Professional crews all around. House is cool, husband says I'm still hot ;)
good service'
I own some rentals, had an issue with one of my ac unit. I was out of town and the renter took it on himself to have it checked out. He called a company who could get out there "QUICK" (not mentioning any names) they gave me a quote of up to $6000.00. I promptly called Chapman and the repairs were around $ 2000.00.…
Outstanding service from Evan, kept us updated on progress every step.
Aaron was so informative and really explained not only what was going on with my AC unit, but why/what contributed to it and how to prevent it in the future which was so helpful!
Friendly, helpful, informative.
Very professional in speaking with customers and appearance. Very knowledgeable, he had wealth of understanding of customer's needs and different affordable options. He listened to what was said and was able to give suggestions and helpful hints that went beyond the current service call. If this is the level of…
Poor Earl was sent to our house on Friday evening of the Labor Day weekend for an air conditioning repair. He spent his whole evening working diligently to restore our air using all of the tricks of the trade. He did not seem to mind that we used his whole Friday evening when he could have been resting at home.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 991 | $27–$216 |
| A/C system maintenance | 636 | $37–$278 |
| Heating system maintenance | 392 | $27–$176 |
| A/C system repair | 280 | $135–$633 |
| HVAC system repair | 268 | $83–$593 |
| Heating system repair | 249 | $78–$441 |
| Heating system installation | 198 | $1.2k–$2.1k |
| Plumbing leak repair | 148 | $227–$807 |
