Experts Reviews · Company report
Chapman Heating, Air Conditioning, Plumbing and Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Chapman Heating, Air Conditioning, Plumbing and Electrical

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 91% of leak detection services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 89% of leak detection services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 94% of leak detection services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 82% of leak detection services.A
82

Reviews for your job

Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.

Chapman Heating, Air Conditioning, Plumbing and Electrical for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.72
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 72 Google reviews tagged “Drain cleaning” · showing 40

Shirley10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Brandon was very knowledgeable and let us know the steps he was taking and showed us the cause and the results. I was s glad to see a running sink again. I need Brandon on my route all the time and he has a really good personality. Thank you Brandon.

Drain cleaning
Rick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Ryan completed the work quickly and efficiently

Paid $2,000+Great priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Deb5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great Job!

Paid $600–800Reasonable priceHeating system installation
Rose4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had never used them but will from now on. Very friendly, very helpful with how to avoid same problem in future, called before arrival - just all around great.

Drain cleaning
Robin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very personable; knowledgeable and got the job done fast! Highly recommend both Chapman and Von! Thank you!

Paid $1–200Great priceDrain cleaning
AnthonyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The work was excellent, the only thing is I never received a invoice?

Paid $200–400Reasonable priceDrain cleaning
DavidLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The plumber was quick to find the problem of our basement floor drain clog. He had the drain flowing again within 20 minutes

Paid $1–100Great priceDrain cleaning+ Punctuality+ Quality+ Professionalism
JoshuaLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great customer service! David is an amazing tech! Corey is also a great and knowledgeable tech!

Drain cleaning
Debbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Professional, courteous, knowledgeable, timely

Paid $1–200Great priceDrain cleaning
Geoffrey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had a plumbing emergency. Every drain was backing up and we had a few terrible messes. My wife is recovery for surgery and not having working plumbing was not an option. I’m a DIY guy and spent Saturday trying to solve the problem and save money. I knew I’d installed a clean-out 35 years ago, but after a day of…

Paid $200–400Great priceDrain cleaning
LaureenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Unplugged a drain and went through our plumbing needs. Thank you for your professionalism

Paid $1–200Reasonable priceDrain cleaningGeneral repairs+ Responsiveness+ Punctuality+ Quality
Rich9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Drain clearing and assessment of existing system components. Worked on a plan to address deficiencies. Work to continue forward for scheduling.

Paid $200–400Reasonable priceDrain cleaningPlumbing pipe repair
Aprile5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Chapman was the ONLY service that would come out and fix our issue on a Saturday! And Brandon was great!

Paid $1–200Reasonable priceDrain cleaning
Paul7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very professional, knowledgeable, friendly, and on point! Thank you!

Drain cleaning
Jeri7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Chapman heating and plumbing made my day. Had an appointment with another company to unclog 2 drains. They called and said no technicians were available. So I called Chapman. Brandon the technician called right away and arrived within an hour. He diagnosed the problem, got his equipment, let me know what he was…

Paid $200–400Reasonable priceDrain cleaning
JaneLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Cordell did some troubleshooting on a plumbing leak that we had. He gave us lots of good information and suggestions for preventative maintenance. He took his time and did a very thorough job. We will definitely use Cordell and Chapman again.

Drain cleaningToilet installationPlumbing leak repair
Donna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Really enjoyed having Brandon Sweetman helping me today. He certainly is a "sweetman" and not only informative but gave me all the pros and cons of my drain situation. Thanks Brandon for all your help....keep cool!!!

Paid $1–200Great priceDrain cleaningPlumbing leak detection
Lori5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brandin was pleasant and professional.

Drain cleaning
Donna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kordell was the most professional technician I have ever had. He was excellent and a great representative of your company. He was timely.

Paid $100–200Great priceDrain cleaning
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Prompt, professional and thorough

Drain cleaning
Jackson8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Von cleared our drain we didn’t think could be cleared. Saved the day!

Reasonable priceDrain cleaning
elizabeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Von came just as scheduled but also friendly, neat, and very competent. He figured out the problem and, being prepared, solved it leaving the area neat and clean. THEN he answered our other plumbing questions , offering suggestions ALL of which we agreed to as they were reasonably priced and could be done in a…

Paid $200–300Reasonable priceDrain cleaning
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Von did a great job working on our bathroom drains. Very reasonable, patient, and honest service.

Paid $1–100Great priceDrain cleaning
PeteLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Prompt, intelligent and hard working. I've had them out twice and have been pleased both times.

Paid $1,000+Great priceWater heater installationDrain cleaningPlumbing pipe repair
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Von was excellent. Professional and friendly. Highly recommended.

Paid $500–600Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Outstanding and professional service.

Paid $800–900Reasonable priceDrain cleaning
MykelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jarick did an amazing job on our inspection and service today. Top quality documentation along with four different options of what to do from basic all the way up to getting absolutely everything covered. He was very professional on time and did a great job with communication. I suggest you booking him for a Sunday visit!

Paid $600–700Reasonable priceHVAC system maintenanceA/C system maintenanceDrain cleaning
Cory10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a drain clog in my basement and I got scheduled for the next day and Von came out and quickly found and resolved the clog. Von was thorough and confirm that the clog he cleared was the only issue testing our toilets, sinks, bath fixtures and the drain itself pouring 10 gallons of water down the drain. Once…

Drain cleaning
SusanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Von was gray! Explained everything very well and arranged for future work to be done. I’m very satisfied with their work so far!!!

Drain cleaning
Muhammad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a great experience with Chapman Heating, Air Conditioning & Plumbing. Technician Heidi Gundle came to fix a clogged bathroom sink, and she did an outstanding job. She used an electric snake machine and took her time to make sure the clog was fully cleared all the way through—not just the surface. Heidi was…

Great priceDrain cleaning
Bob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Personally and delivery outstanding. Knowledge and willingness to share outstanding. All around great employee....And I work construction 🚧 so I know!!!!!! Keep that man happy!!!

Paid $100–200Reasonable priceDrain cleaning
AzureLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Brandon and Von were patient and kind, thanks so much! Brandon for the win again!

Paid $1–100Reasonable priceDrain cleaning
cheryl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Couldn't really find a problem but gave us some options on things we could try to help the situation.

Paid $1–100Reasonable priceDrain cleaning
Yvonne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Michael Mitchell always does amazing work.. he’s very efficient and explains everything he does. Great communication. Chapman is fair and does good quality work. Thank you.

Customer photo from Yvonne's review
Paid $100–200Great priceHVAC system maintenanceDrain cleaning
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I highly recommend Chapman! When I discovered water standing in my basement, I called several companies, and Chapman was able to send Brandon out within about an hour. He quickly diagnosed the problem as a clogged drain, removed the water from the basement, and took measures to make sure the water wouldn't return…

Paid $1–100Great priceDrain cleaning
JoeLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My sewer line was backing up. I called Chapman Plumbing after 5p and they were still about to get someone out within a few hours in the middle of our snow storm travel advisory. Von was great to work with, very professional, and was willing to answer any/all questions I had. They called the next day to scope the…

Paid $100–200Great priceDrain cleaningSewer repair
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I called because when my clothes washer emptied, it came up in my kitchen sink as well as overflowing at the washer. Brandon was here in about 1 1/2 hrs. which surprised me on a Friday especially. He was very pleasant and explained everything he was trying and why. I felt completely confident that he would figure it…

Paid $1–100Reasonable priceDrain cleaning
KateLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I wrote the following review the last time John cleared my drain. It's still true. If I can get my condo association to pay for the bigger fix, I'll do it. In the meantime it's weekly Green Gobbler or BioClean to keep our o.l.d pipes flowing: John was here bright and early and not only solved the clogged sink…

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Becky4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Quick response when our system failed, and have been happy with the maintenance plan as well.

Paid $1–100Reasonable priceHVAC system maintenanceHeating system installationInstall AC+ Responsiveness+ Punctuality+ Quality
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Super informative. Determined to get the job done. Happy with results.

Paid $1–100Great priceDrain cleaning

Show more drain cleaning reviews (32 more) →

Price

$161-61% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 64%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance991$27–$216
A/C system maintenance636$37–$278
Heating system maintenance392$27–$176
A/C system repair280$135–$633
HVAC system repair268$83–$593
Heating system repair249$78–$441
Heating system installation198$1.2k–$2.1k
Plumbing leak repair148$227–$807

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