Experts Reviews · Company report
Chapman Heating, Air Conditioning, Plumbing and Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Chapman Heating, Air Conditioning, Plumbing and Electrical

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 91% of leak detection services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 89% of leak detection services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 94% of leak detection services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 82% of leak detection services.A
82

Reviews for your job

Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.

Chapman Heating, Air Conditioning, Plumbing and Electrical for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.1013
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$216
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 1,013 Google reviews tagged “HVAC system maintenance” · showing 20

Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 18 hours ago★★★★★

Great service call

Reasonable priceHVAC system maintenance
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Efficient and professional.

Paid $200–400Great priceHVAC system maintenance
Jeanette8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

I have decided to use Chapman as my 'go to' service for my HVAC and plumbing needs. I appreciate their responsiveness, communications, and being on time as to what they have scheduled for me. Thank you Chapman! It is good to know that I have a service that I can rely on, when needed.

Paid $1–200Great priceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
TomLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Michael was great to work with. He explained the maintenance steps being performed on our furnace. This PM service was provided as a part of our annual contract for HVAC and plumbing PM. Another great experience with Chapman Heating, Air Conditioning, Plumbing, and Electrical.

Paid $200–300Reasonable priceHVAC system maintenanceService not listed
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Earl performed the fall heating check up of our home's heat pump. He checked all aspects of the system and was very knowledgeable about the system's operation. He was very courteous in answering my questions and that was greatly appreciated. He also got a 5 star approval from our two dogs :). They both liked him a…

Paid $1–200Great priceHVAC system maintenance
Chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Chapman has been a great company. I started using them years ago when a different company told me I needed a whole new system. Not only was Chapman able to repair rather than replace; they found the part was still under warranty! Just recently while serving my a/c, technician Isaiah, found a problem in my furnace…

Paid $1–200Great priceHVAC system maintenance
MichaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Michael came for an HVAC checkup and was professional, knowledgeable, and even helped troubleshoot an issue that he noticed in an area he wan't required to check. Would be pleased to work with him again.

Paid $100–200Reasonable priceHVAC system maintenance
Merica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Troy was exceptional. Very thorough and answered all of my questions. While he is great the AI receptionist is horrible and does not reflect well on Chapman HVAC.

HVAC system maintenance
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Aaron was very thorough and knowledgeable and glad he did the service

Paid $100–200OverpricedHVAC system maintenanceHVAC duct & vent cleaning+ Quality+ Professionalism
Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

On time and very knowledgeable and helpful

Paid $600–800Reasonable priceHVAC system maintenance
janice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Troy was very reassuring and helpful

Paid $1–200Reasonable priceHVAC system maintenance
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

David was very courteous, professional and prompt in his inspection of our HVAC systems. Explained system status and answered all of our questions. Always have a good experience with Chapman!

Reasonable priceHVAC system maintenance
StevenLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The range of services and professional skills of chapman techs, plumbers and electricians makes it a serious one-stop business for most of your home needs. I'm glad I followed a recommendation.

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
Gene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The team prepped the house the day before and installed my new system. They were courteous, and cleaned up as they went. Excellent service for anyone needing a new system.

Paid $1–200Great priceDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Janet7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Very pleasant young man who explained everything that was to be done and gave me ecobee dips to better run the hvac system

Paid $1–200Reasonable priceHVAC system maintenance
Kent1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Brian did an excellent job. He explained his action in detail. He was informative on all aspects of our system.

Paid $1–200Reasonable priceHVAC system maintenance
RebeccaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Thank you Keith. You were very thorough and answered all my questions. Really appreciate your professionalism and knowledge in HVAC.

HVAC system maintenance
RobinLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Troy was prompt, communicated well and diligent in checking our two furnaces. He went over his check up with us and assured us we were ready for the upcoming season. He did a great job.

Paid $200–400HVAC duct & vent repair
Cathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Van did a great job

Reasonable priceHVAC system maintenance
KLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Chapman is a first class, professional service provider! We appreciate Tom’s expertise with our boiler. Peace of mind is priceless! We will call them again when needed.

Reasonable priceHVAC system maintenanceService not listed+ Value

Show more HVAC system maintenance reviews (993 more) →

Price

$161-61% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 64%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance991$27–$216
A/C system maintenance636$37–$278
Heating system maintenance392$27–$176
A/C system repair280$135–$633
HVAC system repair268$83–$593
Heating system repair249$78–$441
Heating system installation198$1.2k–$2.1k
Plumbing leak repair148$227–$807

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