How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREChapman Heating, Air Conditioning, Plumbing and Electrical
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews
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Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.
Chapman Heating, Air Conditioning, Plumbing and Electrical for HVAC system maintenance
Clear ✕All 1,013 Google reviews tagged “HVAC system maintenance” · showing 460
Great service call
Efficient and professional.
I have decided to use Chapman as my 'go to' service for my HVAC and plumbing needs. I appreciate their responsiveness, communications, and being on time as to what they have scheduled for me. Thank you Chapman! It is good to know that I have a service that I can rely on, when needed.
Michael was great to work with. He explained the maintenance steps being performed on our furnace. This PM service was provided as a part of our annual contract for HVAC and plumbing PM. Another great experience with Chapman Heating, Air Conditioning, Plumbing, and Electrical.
Earl performed the fall heating check up of our home's heat pump. He checked all aspects of the system and was very knowledgeable about the system's operation. He was very courteous in answering my questions and that was greatly appreciated. He also got a 5 star approval from our two dogs :). They both liked him a…
Chapman has been a great company. I started using them years ago when a different company told me I needed a whole new system. Not only was Chapman able to repair rather than replace; they found the part was still under warranty! Just recently while serving my a/c, technician Isaiah, found a problem in my furnace…
Michael came for an HVAC checkup and was professional, knowledgeable, and even helped troubleshoot an issue that he noticed in an area he wan't required to check. Would be pleased to work with him again.
Troy was exceptional. Very thorough and answered all of my questions. While he is great the AI receptionist is horrible and does not reflect well on Chapman HVAC.
Aaron was very thorough and knowledgeable and glad he did the service
On time and very knowledgeable and helpful
Troy was very reassuring and helpful
David was very courteous, professional and prompt in his inspection of our HVAC systems. Explained system status and answered all of our questions. Always have a good experience with Chapman!
The range of services and professional skills of chapman techs, plumbers and electricians makes it a serious one-stop business for most of your home needs. I'm glad I followed a recommendation.
The team prepped the house the day before and installed my new system. They were courteous, and cleaned up as they went. Excellent service for anyone needing a new system.
Very pleasant young man who explained everything that was to be done and gave me ecobee dips to better run the hvac system
Brian did an excellent job. He explained his action in detail. He was informative on all aspects of our system.
Thank you Keith. You were very thorough and answered all my questions. Really appreciate your professionalism and knowledge in HVAC.
Troy was prompt, communicated well and diligent in checking our two furnaces. He went over his check up with us and assured us we were ready for the upcoming season. He did a great job.
Van did a great job
Chapman is a first class, professional service provider! We appreciate Tom’s expertise with our boiler. Peace of mind is priceless! We will call them again when needed.
Jarick was on time, friendly, professional, and efficient. I’d welcome him back for my HVAC service anytime!
The work was done thoroughly and with care. This technician takes great pride in completing the job properly.
Very satisfied with professional and exceptional service from Isaiah
Great service! Very friendly and answered any questions I had.
Very polite & respectful. Answered my questions.
Chapman serviced our furnace quickly, professionally and courteously. We've been having Chapman work on our furnace and AC since they installed it in 2018 and are very satisfied! They've always got our business!
Great company. The Rep was very knowledgeable and friendly when he was servicing my AC unit
Michael with Chapman just completed my winter maintenance check up. On time, pleasant and very knowledgeable. I will be asking for him on all my future calls.
Professional service with a smile always! Thanks for the promptness at Chapman! Jarrick did an awesome job.
Keith was very thorough in servicing my HVAC.
Very polite and explained everything well!
Prompt, Very professional, and customer service oriented
Good service with great technicians!! Corey was very good and explained everything well!
I was very pleased with his knowledge and experience with the tank less water heater.
We have used Chapman for our HVAC maintenance for several years. The technician today was very knowledgeable and professional.
Aurelius. Rey professional and thorough. Explained our need for compressor replacement. As always Chapman the best.
Troy does an hrat job. He explains everything he is doing and makes sure he answers all my questions.He's punctual, respectful, and very personable. I also appreciate having the same person for maintenance, I think the consistency is important.
Our technician, Van was so polite and efficient! A pleasure to deal with. Good job Chapman hiring this young man
In learned three things from the tech today that I didn’t know before he came out to clean the furnace. I’m grateful for today’s appointment. Thank you.
Timely, professional, informed, highly skilled.Highly trained technician. Thank you.
Jarick Hamilton was great! He was prompt and completed the maintenance on our HVAC system with a very detailed report following his work! We were able to update our system with his recommendation. We are very pleased with Chapman and their service!
The whole Chapman experience has been awesome! Job completed today! Van was great! Kept me up to date every step of the way.
Knowledgeable technician. Did through checkup of HVAC system. Answered all questions.
Van was friendly, professional and efficient.
I would give Chris 6 stars if allowed. Please set him up as my go to service tech for future activities. Very knowledge, courteous and detailed.
Isaiah came out and did our tune up and did a great a job! He was VERY polite and knowledgeable. I would highly recommend Isaiah and wouldn’t have a problem with him coming back.
Tackled the job quickly. Sorted through the options of possible issues. Then solved the problem.
Highly recommend Chapman. Amy in Customer Service was very helpful when I called for service and able to send a repairman out right away! Thank you Amy!
Have full explanation to all my questions. Added additional information that I did not know. Very knowledgeable. Great job!
Great service. Friendly and professional. I have used Chapman for various services and have always been happy with the work.
He was very pleasant and did a wonderful job. The amount of time was what he said as well, which was great.
Von did a great job, was prompt and polite, and asked multiple times if I had any questions. He performed at a five-star level.
Brian was very professional and worked very thoroughly in doing our AC maintenance. He explained things well and gave us reassurance that our unit although old is still working great! We appreciate his time and attention to our home.
Jacob was an excellent tech. Completely knowledgeable and professional. I would Highly recommend.
Michael serviced our air conditioning system thoroughly inside and out. He is personable and respectful.
Tyler was wonderful. He checked everything including an outside water line that doesn’t work. He searched for the valve that would turn the water on, tirelessly, but could not locate it. He answered all our questions. He was knowledgeable, friendly and courteous. Our issue is with making the appointment and…
Troy did a excellent job It’s great to see the same service tech who knows the history of your system Troy explained very clearly exactly what he was doing and asked if I had questions It was also great that I was able to update my maintenance agreement before he departed I highly recommend that everyone should…
Van provides great customer service and expertise in his job.
Service technicians Jacob and Heidi provided outstanding customer service during rhe scheduled biannual maintenance check of our heating/cooling system and flushing of our hot water system. They both were very professional during the scheduled service call. They are both valuable employees if you ask me, who…
Excellent furnace maintenance. Changed the filter. We were having difficulty with the the furnace regulator. He recognized we were using the "hold" setting. He showed us how the regulator works. We can now change the temperature. Hooray! And, thank you Chapman for your professional, competent services.
I've used Chapman a few times. I'm not sure if it will let me leave multiple reviews so I'm updating this one. 10000% recommend! I've had them for AC, plumbing a couple times for diff things.and every single service is phenomenal! From the operators scheduling, to the service techs who come to help. They've got my…
We had a wonderful experience today with Michael! He was timely, clean, friendly and answered all of our questions!
Chapman always does a great job and the technicians are courteous and carefully take care of everything
Very professional, thorough and detailed in his explanation. Very pleased!
Trenton provided excellent professional service!
Every technician we have worked with has been great about communicating any issues and is customer-minded. Will continue to do business with Chapman! Office staff is always friendly and helpful when I call. Chapman services two different properties for us.
Tom was an awesome HVAC service provider. Very professional and got my units running well.
Technician was polite and respectful and very knowledgeable. He took pictures and showed me the different areas of my unit that he cleaned and serviced.
Chapman is always readily available and able to get a technician out quickly. They have experience and have handled all problems well. From the schedulers to our servicemen, fantastic
The technician was helpful, courteous and knew his stuff. Great job!
Thomas explained why it was 88 degrees in my house. The part had burnt out and the air conditioner was over heating. It didn’t help that the dog was going crazy and I was on a work conference call.Yet Thomas was very professional, fixed the problem quickly and made sure to explain the resolution. I am very happy…
Jarick was a lifesaver! Capacitor went bad on one of the hottest days of the year. Identified the problem quickly and had me up and running in no time!
Did a good job and in a timely fashion.
Great! Very pleasant and quick. Thank you!
The technician was friendly helpful and courteous. We love Chapman and even bought the annual service plan! Our A/C went out and they came the same day, repaired it quickly, and affordably! Today we utilized our annual service plan. The technician called ahead and was l on time. He worked quickly and showed me pictures of before and after. Thank you!
Chapman's service technician, Jacob, did a great job with the annual checkup this season. Friendly, knowledgeable and courteous!
Service people are fast, friendly and they explain everything!
Tech was on time, explained what he was going to do. Did the job and cleaned up
Chapman can and will handle all your plumbing and HVAC needs! We have replaced our space saver water heater, water softener and furnace over the years; also, have a service contract(s). Our condo assn has relied on them for our clubhouse furnace replacements and water heater/softener service. The staff that answers…
Van explained all the work he was planning to do and provided me with before and after photos
Excellent service! Very knowledgeable, professional, and efficient. Isaiah answered all of my questions and made sure everything was running smoothly. Highly recommended!
Excellent service! On time and took time to explain everything to us. Thank you!
July 24 Excellent service! Our technician was courteous and efficient. We have been, and continue to be thrilled with the performance of our new furnace and A/C. Our house was never this comfortable before we installed our new system. Dec 24 Chapman's plumbing service saved the day. The day before a holiday we had a…
Brian is amazing
David was very professional. Checked and cleaned my air conditioning unit. Appreciated his service.
Nice tech.
Brian was fast, knowledgeable, and took great care of us. He explained the system and trouble in great detail, cold air blowing again!
Brian was so knowledgeable and friendly. Great technician! Highly recommend Brian!!
a/c inspection, cleaning, then recommended repair, Van is a trustworthy, knowledgeable, hardworking serviceman, would highly recommend Van when needing HVAC maintenance or repairs
Was polite and explained what he did and recommendations.
Friendly and very professional service. Corey went above and beyond to determine the root cause of the issue and developed both short term and long term solutions.
Recently, I opted for an HVAC maintenance contract renewal and Jacob was dispatched to conduct the work required for the first of two site visits which are included in the annual contract.. Jacob arrived and set expectations for the project start to finish. After explaining the results of his review and thoroughly…
Showed on time. Very friendly and knowledgeable. Chapman is a great company. They do a great job.
Michael Mitchell is a great guy and represents Chapman well. Friendly and professional and responds to customer needs.
We have a biannual maintenance program for our 2 HVAC systems. The scheduled appointments are prompt and efficient. The technicians are always polite and share what has been done at the end of the visit.
Service was amazing
Michael did a great job. He communicated well, showed why a part needed to be replaced and was very pleasant.
Jermaine was awesome - prompt, friendly and extremely knowledgeable. Thank you!!!
Michael was a complete professional while performing our tune-up.
I had my seasonal AC serivce with Earl. He has been service tech at our home for several years now. He is very detailed in his work. His work areas are always left spotless and it shows that he cares about what he does. Over the years we have had a few different techs from Chapman. We have never had a issue and…
Dave and Isaiah are the best! They are honest and work efficiently. Thanks goes to the whole Chapman team for working with us and our scheduling needs. Would 100% recommend Chapman for you HVAC needs,
Jacob Leigh with Chapman Heating & Cooling did an outstanding job on our routine AC maintenance for our annual service agreement. Checked everything thoroughly, not just a quick 10 minute job. Wore his shoe covers each time he came in the house (thank you!). Cleaned the outside unit better than it probably ever…
I've been a customer of Chapman for around 40 years, I've always been happy with both the technicians and the service.
Trent did a great job of cleaning and servicing our a/c. He went above and beyond to remove the water panel for me because I could not get on a ladder due to a surgery.
Jermaine did a fantastic job, he was prompt, polite, a solid communicator and professional. This is the third year I’ve had a maintenance plan with Chapman and I plan on signing up for next year as well.
David completed a thorough maintenance check. He was totally professional, courteous, and friendly. Could not have been a better experience with Chapman.
We’ve been very happy with Chapman and Michael did everything efficiently without being in a hurry. He took time to answer questions. Very appreciative.
Customer for 10+ years and continue to rely confidently on Tom's expertise with our geothermal!
Jacob did a wonderful job. Very personable and thorough in explaining things.
Very professional and thorough. He was friendly and answered all my questions.
Very professional and showed what needed to be done.
Consistent excellence service every time.
Had really good results with the first call and joined their annual service club. Requested a drainage estimate. They sent two people out. No estimate. I call back, they say they need to send them back out. Set two appointments over two days, no show, no call each time. Poorest customer service I have seen in…
Sorry for the long review – but I’ve always felt that if you are giving someone one star it deserves a lot of explanation. I came back from vacation and noticed the air conditioner in my attic had overflowed its pan and leaked through my ceiling. I just used a quick AI prompt to recommend an HVAC company that…
8/5/2016- Latest appointment for check up for air conditioner. Met Keith Wray, today. So friendly informative and efficient. My dogs tried to help-loudly-but he was great at ignoring them and taking care of business. This is probably the 7th or 8th time we’ve had something done between two homes over 8 years. I used…
I bought my Hvac system from Chapman years ago and have had them maintain service since then. They are thorough, competent and answer all questions politely. I am a more than satisfied customer. I trust Chapman.
Been with Chapman for years for their excellent service and knowledgeable technicians. Keep up the great work!
Excellent Service! I will use this company as the go to Service Engineers for my home!
Always great service, courteous, and knowledgeable technicians!
Trent took care of our AC problem quickly. Really nice guy.
David White did an extraordinary job of servicing my furnace. He is always excellent at explaining what was done and helping me understand things. I’m always grateful.
My tech was on time friendly and happy to answer all my questions. My air conditioning is in good hands and we are ready for summer.
Professional, courteous, and efficient as always.
Excellent service, very thorough and meticulous.
Chapman is a great company. I would and do recommend their services!
Technician was very professional and knowledgeable. Was pleased with the service I received today. Thank you!
Great customer service.
Friendly and detailed
Brain showed up on time and was very professional. He asked if I had any questions and answered them thoroughly
The techs are always professional and efficient.
Very knowledgeable and did a very good job explaining what needed to be done to fix an on going problem.
very prompt and was very informative on what was completed
Chris arrived on time and ready to service my HVAC system. As with every other Chapman employee I've had the pleasure to interact, he was thorough and professional, explaining everything and making suggestions. My system is now out of warranty, so I'll rely on Chapman more than ever! Thanks, Chapman!
Jermaine was very professional and did a thorough job!
David came out and diagnosed our AC problem and helped set up a meeting with another technician who confirmed the problem. Our system is 18 years old and the coils had frozen over and cracked.
The technician did a great good and was very polite.
I'm a 73 yr old widow, handicapped. They always take care of me!
Serviced air handler system. Accidentally broke blades on split handler unit. Had to order new piec. To be installed when comes in at no charge. Company did not send air filter with him to be replaced will have when he returns. Neatly dressed and courteous.
Prompt super professional and great communication
Dave was very courteous and professional. He did a great job and would recommend him for any repair/maintenance work needed.
The office was very accommodating and easy to deal with. I set up an appointment, and the plumber, Gage, was on time and respectful of my home. He was also very knowledgeable and added value to his visit by recommending a service contract. I accepted and looked forward to my follow-up furnace inspection. Update…
Thomas B was great! He made sure all of our questions were answered. Very professional! Always great service!
Van arrived promptly and was professional, knowledgeable, friendly and courteous throughout. I would not hesitate to have Van service my furnace or air conditioner in the future.
Have received trusted service for several years at my home, recently added service for our church.
He was great! Explained everything in detail! Very polite.
Courteous and professional employees in and out of the office.
Brian did a wonderful job explaining the issue with our HVAC unit. His explanations were thorough and easy to understand. Also, he was timely with his designated arrival. That means a lot.
Wonderful service. Professional, courteous service men.
Great service very nice and professional. Thank you. I would recommend any time.
Ac repair. Tech was great.
Very knowledgeable Technician (Brandon) and was very respectful in being clean in the house and answered all my questions.
Was very pleased with the service provided today by David Burns. The job was thorough as expected from Chapman.
Chris has always been thorough and professional
Jermaine was a good service tech. Friendly, knowledgeable, and efficient.
Brendan Stansbury from Chapman performed a Tankless Flush and Plumbing inspection for me today (7/8/26). He was very personable, knowledgeable, professional and explained in detail what would be done/looked at during his visit. I was very pleased with the service today and highly recommend Chapman. I have put my…
Thank you again for a job well done. I appreciated your helpfulness.
GDS and most excellent crew member cleaned our laundry vent in less than an hour. It is in the middle of the second floor and runs up through the attic then toward an exhaust on the north side of the domicile, longer than 60’ with a couple 90 plus degree angles and insulation-wrapped metal vents angling down so…
Excellent work, quick, professional and courteous. Highly recommended
He got here on time, performed the service efficiently and was very courteous in answering my questions.
Very thorough explanation of what the issue was and explained next steps in detail.
These guys are so trustworthy for me, I signed up both my elderly parents on their service plan. Credit goes to every Tech who has ever come to my house, including the one today who serviced my air conditioner.
David arrived on time and was thoroughly professional. He explained everything and could not have been more polite and respectful. All around excellent!
Great young man who was knowledgeable and very polite. He worked to determine the cause and communicated clearly.
Personable and honest, great representation of the company
Jacob was awesome, very friendly. Great technician A+. thanks Jacob
I would recommend for all your Heating and A/C needs. They are relationship driven not sales driven people. Good follow up on maintenance so that my investment last longer! The technician was knowledgeable, on-time and respectful to me and my property!
Jarick was professional, personable, efficient, and explained everything he was doing and why. No notes. I would not hesitate to recommend Chapman and Jarick.
Worked very diligently and knowledgeable. Did thorough inspection and cleaning. Should be 10 stars!
Tom always does a great job at our home. Professional and knowledgeable.
Each step of the process was a customer friendly experience, from the initial assessment of the AC failure by the technician, to the replacement options presented by the sales rep, to the installation team that was timely and careful with the landscaping, to the follow-up by Earl and Keith to correct the TXV valve…
Was very happy with the service. Everything was throughly explained. I also felt that I wasn’t being pushed into getting a service I didn’t want or need. Very very professional
We have had our residential HVAC system installed and serviced by Chapman for decades. Jarick is another one of their expert service reps. He was efficient and friendly. We really enjoyed his visit.
Technician was both knowledgeable and friendly. Will continue to use this company for all my heating and air conditioning needs.
Great job today.
Would not recommend. Three guys showed up and they all looked confused. I had described what I needed done very thoroughly to whoever took my phone call, and she repeated it to me accurately. At my arrival the guys basically asked me what they were supposed to do. This wasn't a complicated list of projects but it…
Very helpful and had fantastic experience. Thanks
David is so wonderful and does an outstanding job. Chapman has very knowledgeable technicians. Thank you David for an outstanding job
As always, great service.
Excellent work
Earl was very friendly, explained the issue and fixed our AC quickly. I give him 5 stars. I feel that the Chapman markup, diagnostic, and installation fee was overpriced… especially for a long time customer.
Very knowledgeable and answered my questions
Our technician Oscar Gomez was knowledgeable, courteous, and prompt. We enjoyed our interaction with him. He represents Chapman well.
I’ve used them for both my work and for personal use and I have been pretty happy with them. At work they have diagnosed and solved my heating and air problems multiple times with my HVAC. Recently, we used them to clean my son’s house furnace vents. He just moved in and the previous person to live there was a…
Jermaine was out today to service our 3 HVAC units. Another great visit by Team Chapman. Expert, friendly and professional in every way!
Jacob did a great job. His communication was good and he was thorough with the work. Five stars!!
Wanted to get a quote for preventative maintenance plan but no one bothered to call or texted me back.
We have maintenance agreement yet service was thoroughly by apparent competent technicians.
Professional, competent, thoughtful, friendly … good experience.
Brian was a class act. Diagnosed the problem and told us what we need to do on our end.
Chapman came to maintenance our furnaces and air conditioners. Jermaine arrived on time and was kind and efficient. I always have a great experience with Chapman.
Always good service. Always friendly and works quickly. Easy to work with when scheduling appointments.
Brenden did a good job and is a good representative for Chapman.
Isaiah was knowledgeable and professional.
Larry was fantastic! I really enjoyed his company and his proposal was fair and in line with my expectations.
Great service and professional attitude. Thanks Perry
Chris was excellent. He was detailed, accurate and worked to find cost effective solutions for us. I highly recommend both Chapman and Chris!
Prompt, professional, informative and friendly
We just moved here from Maine. We didn't show any service tickets on the furnace or humidifier since 2020. Troy checked the furnace and humidifier. He did a great job and answered all of our questions. We will be repeat customers.
The service call was very professional and an unknown problem with our system was discovered, explained, and corrected. Great job!
Very nice technician who did an excellent job.
Great Job,Very thorough!Prompt
Isiah was amazing. Did tune ups for thr AC and Furnace and did a great job.
Very thorough and polite technicians. No pushy sales, just really fine work.
I am very pleased with Chapman Heating And Cooling. We had an issue with our HVAC That gave us concern. We reached out and within a few hours, Brian arrived and provided exceptional service.
Great service to provide peace of mind that system is ready for the next season.
Professional and respectful.
Excellent experience. Austin was polite, knowledgeable, and he explained all that he was doing as he completed his work. I learned some things about my heating system and have great confidence that our heating system will function properly.
Corey was our technician who did or service today, which was a part of our annual service agreement. He was thorough and did a good job. Explained what was done to my wife and provided some insight as to issues which will need addressed, such as a possible duct cleaning.
Earl Lovins was out today and quickly resolved a long-standing problem with inadequate water pressure when ground water geothermal system is running. He is exceptionally capable re: geothermals, I strongly recommend him as a technician.
Great company. Personnel are top notch: friendly and prompt, also knowledgeable.
We always appreciate Tom's thorough maintenance of our HVAC system and dehumidifier.
Michael Mitchell DEFINITELY Deserves a 5,star rating.
Keith was professional, friendly, and fast. Highly recommend.
Very courteous and professional.
I was impressed by David White professionalism. He did a wonderful work. I will recommend Chapman. Thank you again for taking care of our heating and conditioning.
Detail oriented
Have used this company for decades, I keep them coming back, so that says something right there!
Amazing job. Friendly
Chris A is the very best tech you all have at Chapman! I always ask for Chris to do our two check ups a year ! When we get him on an emergency call for service always a good thing to us! Don’t get me wrong Chapman has plenty of good techs but Chris is our favorite!
Did job quickly and effeciently and was very pleasant.
Great follow-up for my annual Spring service. Service tech was extremely helpful and polite. I have had Chapman service for the past few years and every tech that has come out has been great!
Brian did a great job! Very thorough, professional and educational.
Kind, patient and knowledgeable - I’ll definitely ask for him next time. Appreciated Theresa calling to keep me posted on his arrival time too.
He knew something was wrong right away as well I knew there was something wrong but didn’t inform him. So he was quick to notice something was wrong
Jarick with Chapman Heating and Air Conditioning was punctual, personable, efficient and did a terrific job in tuning up our air conditioning unit. I’d recommend Jarick and Chapman Heating and Air to anyone! Great work!!
On time, friendly and thorough. Jermaine explained everything he completed and even took pictures. Thanks for a successful experience.
So knowledgeable and thorough! Came for one issue but found another critical issue because he is very detail oriented and jnows his trade! He is the best!
Jacob did a great job. Explained the service thoroughly. Very efficient.
We have used Chapman HVAC for several years. We are part of their maintenance program and have 2 scheduled visits a year. The service is timely and thorough. Scheduling and communication is easy and spot on. I would highly recommend Chapman based on our experience
Brian was excellent he was responsive and informative. He was a little late compared to the window for service. It's understandable with all the storms that have been rocking Indianapolis. He made sure to tell us what was going on and explaining what the issue was and explained what he was doing to check that…
Informative technician
Brian Velie serviced our AC for the season. He was very knowledgeable and helpful with this service. He spent an extensive amount of time making sure that we will have another great summer season.
David was fabulous. We like always having David do our service calls.
Jacob was a pleasure to work with! He was very friendly, professional, and conscientious, explaining everything he did and in easy to understand terms. He represents Chapman Heating & Air well!
Totally hppy with Chapman as a company. Never had a complaint from me.
Great Job/Service as always!! A Man For All Seasons!!
: On time , friendly and very helpful and knowledgeable
Ryan did a wonderful job. Fixed the problem and advised us.
Very professional and exceptional service as did a great job with furnace and air conditioner! Even changed filter in attic which is not easy…Would highly recommend as Jacob did great work!
Easy scheduling. Service Tech was on time, courteous, and thorough. Answered my questions and was polite. I highly recommend Troy with Chapman Heating and Cooling
Helpful and knowledgeable about the system. Explained everting thoroughly. Great to work with!
Always on time, get the job done, communicate essential items.
They have been very quick to respond and helpful when I needed help with a leak and maintenance on my water heater.
As always chapman, you did a great job.
Steve was great! He inspected my furnace and thermostat. He showed up on time and was courteous.
Fast and easy. No issues.
Brian was helpful, knowledgeable and professional
Great service. Responsible and knowledgeable! You can’t beat Chapman!
Very professional & courteous
Quick, professional and efficient!
He did a great job
Jerick was a great technician, did a thorough job and answered all of my questions!
Did scheduled checkup, as always, happy with everything!
Friendly and right on time!
Had a great experience with Andrew - instalation was quick and smooth
Friendly & prompt service
Troy called to let me know he was on his way and when he arrived. Arrived in the planned time period. Was friendly, knowledgable and was efficient.
Chapman HVAC technicians couldn’t be more qualified, personable and efficient! Davis is here again working on my 2 Units and nobody Cleans the outside AC like they do.
Very professional, took time to answer my many questions!
They did an awesome job. Very professional. Would highly recommend.
After moving into my newly built home 3 years ago, I decided it was finally time to get my HVAC systems checked. After reading enough reviews of local places, I chose Chapman, and I'm glad I did. Within a week, Jarick came out to inspect my AC and heater, was super friendly, took care to leave my home clean, and…
Dave White is always does a great job at our maintenance visits
Gavin was “all business”. He quickly figured out what the problem was and had it fixed in a very short time.
Nolan provided our services today and we were very leased with his expertise.
Amazing customer experience! I was fortunate to get the best of the best technicians, David Burns. Extremely knowledgeable, efficient and professional.
Great customer service
Had a fantastic experience working with Chapman. Our technician Jarick was incredibly knowledgeable and friendly, taking the time to explain everything he was doing while being super thorough as he analyzed our system to find what was wrong. Prices were reasonable for the work that ultimately needed to be done and…
Michael was phenomenal! He was prompt, efficient, friendly and personable. It was a pleasure meeting him and having his help maintaining my home.
April 2025: Good first experience with Chapman! I had a preventative maintenance and cleaning scheduled for my 20+ year old central air conditioner. The technician did the inspection, cleaned the outside compressor unit, recommended a few things to be aware of in the future, and then was in his way. I ended up…
Brian was super professional and explained everything I needed to know including the potential repairs needed next year. Chapman's heating and cooling for the win in the maintenance of my HVAC systems.
Chris was extremely professional and courteous in helping my family restore heat. Kept us abreast of the situation while diagnosing the issue and was flexible working around our schedule to make the final repair once a part was available. 5 star experience! He’s a true asset to Chapman!
Excellent! I would like for him to come again.
Excellent service for heating and cooling unit David has been great
Nolan was a new tech for us. ! He was professional, knowledgeable and kind! ❤️ He identified an issue we had with our air conditioner and will schedule service to have it fixed. Suggested we not cover our air conditioner in the winter as critters tend to nest in them and chewed some of the wiring that now needs to…
Jacob Leigh was great! He came and did our annual furnace tune up. Explained everything and answered any questions that I had. Have been using Chapman for a couple of years now and they always get the job done!
We absolutely love Chapman! They’re our go-to for anything heating, cooling, or plumbing related. Super friendly and knowledgeable. Always fixes the problem. We recommend them to everyone!
For many years, we have found Chapman Heating and Plumbing to be dependable, responsive and maintaining high standards of care, whether it be maintenance or repair.
Professional and explained the services in an understandable way.
My experience was wonderful. Chad was wonderful and so kind. Appreciate the service.
Troy came out to service our heating unit today did a wonderful job, he has a lovely personality. Also he took the time to explain that we have a backup heating system that I was unaware of thank you Troy for your time and patience
Tech was excellent!
Brian was very nice,did an excellent job cleaning and checking our two furnaces. Was respectful and wore booties. Love that they call and give me a heads-up since I have two dogs. Would recommend Chapman
Jake was very caring and thoughtful, Excellent service Cody was very quick and efficent, Very nice young man.
Michael M. was very professional and completed our service agreement quickly. What an amazing asset to your team of technicians. Thanks Michael for all you did!
Very nice young man. Explained what he did and made sure I had no questions or concerned before he left.
3/26/2026: This service today was my pre-paid winter maintenance inspection. D. White was my technician whom was wonderful. Definately 5 STARS! If I were able to give 1000 Stars, he would receive it! Thank you Mr. White. Sincerely, K. Justice
Keith was friendly, polite, efficient, and informative. Excellent experience! Thank you!
Very happy with this company, very prompt, courteous and knowledgeable. Thank you!
Brian worked at my Dad's today. My Dad said he was efficient, friendly and extremely professional.
Brian arrived promptly and provided first-class professional service along with recommended HVAC preventative maintenance tips that I greatly appreciated. I am very impressed with Chapman’s work ethic, proficiency and customer service!
Jermaine was very thorough and helpful in explaining what he was doing and what was needed for the furnace. Very polite and friendly. Great job
Excellent service.
Everything went great The technical support is GREAT THANK YOU
Michael was attentive to our needs. Respectful and efficient in his work today.
Chapmans technician David Burns was super excited to be here to service our furnace for our winter time up/cleaning. He was able to arrive earlier than the scheduled appointment. He was very professional, knowledgeable, witty, very polite, conversational and shared his history and experience over the years. He…
Service professional, efficient, friendly. As usual, a great experience with Chapman. Excellent again.
Jacob was professional, informative, and considerate. He didn’t mind our senior citizen mixups- just reset the HVAC and we’re pleased.
Excellent experience. Chris was terrific!
Very happy with our scheduled maintenance. He went above and beyond.
Brandon was super professional, very friendly and thorough! He had a fantastic positive attitude! Great job!!
Did maintenance on my furnace through contract with Chapman. Everything checked out. Mentioned that my ducts are getting dirty. Will send me a quote on duct cleaning.
Excellent quick and professional service. That is why I have been with Chapman HVAC and plumbing too for many years already. Never had any issues with any of their service reps.
Israel was very helpful and kind and did a great job!
Very nice and knowledgeable
Michael was my service tech . He was prompt and very pleasant. I felt he did a great job
Very professional Very nice I am very happy with the service he provided
Very knowledgeable and shared what he was doing and why. Was able to correct a motor noise and explained what was causing it.
Nolan was very knowledgeable and respectful. Did a thorough inspection. Very pleased with the job he did.
Answered questions concerning service and equipment.
Brenden Stansbury with Chapman Heating, Air Conditioning & Plumbing should be cloned. Brenden gave me service concerning my plumbing project that is not so common these days - personable, attentive, knowledgeable, thorough, all while being quite professional. Chapman has satisfied again!
Brian with Chapman was very professional and knowledgeable. I highly recommend Chapman Heating and Air.
Jarick did an amazing job on our inspection and service today. Top quality documentation along with four different options of what to do from basic all the way up to getting absolutely everything covered. He was very professional on time and did a great job with communication. I suggest you booking him for a Sunday visit!
Jarick was thorough, polite, and efficient. Thank you!
Noah was very nice and answered all of my questions. He did a great job.
Keith always takes VERY good care of us! Chapman is a great company, they offer honest and fair pricing. Thank you Keith!
I have been using Chapman since they installed my system. Very happy with their work and service.
Very nice and explained everything. This service was done on March 13, 2026.
Jack Hamilton and his team did an excellent job servicing our furnace.
Very kind and explained and showed me the issue with our unit!
Keith was great to work with - made everything simple and affordable which is rare!
We had an excellent visit with Brian today! He took the time to explain what he was doing, and gave us some suggestions for the upkeep on our furnace as well. We highly recommend him and Chapman! Thank you!
Awesome customer serviceyou very professional and delivered me awesome service. Being quick and efficient. Thank you, a very satisfied customer 😊
Professional, knowledgeable, and courteous. Cleaned up when work was completed, Thank you
We’ve been using Chapman for a couple of years. Service is always great. We've had great experiences with multiple technicians, including Ryan, Israel, Brenden, Gary, and Chris.
Jacob Leigh, HVAC service from Chapman, did our service today. Thoughtful, friendly individual, answered questions well, and arrived on time. Hope we can get him again.
Great job. Friendly employees.
Cory was great!!
Brian you and the whole Chapman team always bring a smile to my day! Consummate professionals, knowledgeable and very helpful. We love you guys!
Michael was on time, knowledgeable, professional and courteous. We have been pleased with Chapman and have always had great service.
Jermaine was friendly and very professional.
After Jacob left I commented to my wife that all of the Chapman technicians that we dealt with were very professional. And Jacob was no exception. He was really pleasant and very efficient,
Chris was absolutely wonderful. He was extremely knowledgeable and helpful. So happy I decided to call Chapman .
Ryan did an excellent job at our house today. He was very knowledgeable, professional, friendly, and helpful. He had a very
Chapman staff are friendly while paying attention to service in a very professional manner. Very much appreciated.
Micheal Mitchell offered clear and friendly communication and prompt and capable service.
Very Very Good. I will ask for him for all future service calls
Jermaine was great. He was very efficient with our maintenance service and took the time to let me know everyone checked out and our system was functioning optimally.
Regular maintenance visit is easy, quick and they always clean up after themselves.
He was awesome…..
I really like everyone we have dealt with at Chapman. They are knowledgable, kind, and professional. No pressure to buy something and always options available for whatever I need.
On time, good attention to detail.
Von arrived promptly and went right to work on our clogged drain (it was a mess!) He found the clog, opened it and offered two different ways for us to address any ongoing issues. Plus, he's a very nice guy! Thanks!
The service was excellent and everything explained well very pleasant
Troy was awesome!
Brian was on time, friendly and answered all my questions. Thank you!
The tech was efficient and checked it all out and kept asking me if I had any questions for him about the furnace. All techs are wonderful and respectful.
As always, arrived on time. Is so personal and professional. Glad he is on the team!
We are very pleased with Chapman’s services. Our technician Troy was very professional and courteous! Communication and service provided, great as usual. Thank you!
He was very kind and gracious. He brought in a large box for me, which I appreciated. He was very thorough and knowledgeable. I believe he came out to my house last time. I am happy to see an employee who enjoys his work
They show up when they said they would, no up-selling, competent
Nolan and Victoria were great. I woke up Monday morning without heat on a 30 degree day. They showed up promptly and diagnosed the problem. They didn’t have the part on the truck so they had to go get it. They came back the same day and got me up and running. They were pleasant and personable. Thank you both!
These guys came in and helped me out so much. They had to create an opening to replace a faucet, found an issue where my outside waterline was constantly running and fixed it and took the time to prepare me for their next visit. Very honest and understanding when it comes to the needs. Definitely will call them again!! See you guys next Tuesday!
Cory was great. They showed up on time, professionally diagnosed the problem and offered solutions.
Van, our Chapman service tech did a very good job servicing our heat pump, cleaned it up and explained what he did. We were very pleased with his service and will be requesting him for our future AC maintenance as we have a yearly maintenance contract with Chapman and the price is very reasonable.
Great service, friendly and goes the extra mile. We have service contracts with Chapman and are really glad we do. The technician who came out this time was great, as always.
Tom is professional and knowledgeable. Great service.
Troy Garner from Chapman did a great job for us! He was prompt, thorough, and explained all that he was doing. We highly recommend him.
Jermaine did great. He was quick, informative, and very polite. He even helped me put salt in the water softener! Above and beyond. Thanks, Jermaine
Great service and always professional.
Outstanding technician. Very polite, personable, and professional. Jarik is his name.
Fantastic Service and polite ! Jermaine was great and did a fantastic job. Fast, efficient, and just a great personality.
Jermaine was awesome, very thorough!
Very professional service.
Always very professional and polite. Educate on using the system and the best way to use it. Replace filter all in all excellent service thank you Chapman.
Always quick to respond and provide excellent service.
Shewas helpful in answering my questions about our furnace/heat pump and cleaning.
Technician was well prepared and did an excellent job
Brandon came to do a regular maintenance visit of the furnace. He is very knowledgeable, professional and very polite. He answered all my questions and gathered information from other services I was interested about giving me estimates.
Michael Mitchell always does amazing work.. he’s very efficient and explains everything he does. Great communication. Chapman is fair and does good quality work. Thank you.
Prompt, helpful and respectful. I appreciated his communication and information. Thank you!
Jarick did a fantastic job. Was informative and professional and most importantly solution oriented. He took care of our furnace issue in a timely manner.
Jacob came to my house to do the preventive maintenance on our furnace. He was very polite and knowledgeable.
We have an annual contract with Chapman to service our HVAC system. Their tech, Brian Egerton, provided our service today. He was what you want in a service tech: on time, knowledgeable, friendly, provided updates throughout his appointment, kept his work site neat and cleaned up. They might not be the cheapest but…
David W from Chapman came out today to service our Bryant furnace. As he always is, he was thorough, professional, and a pleasure to have in our home. Chapman is privileged to have techs like David working for them.
Good service for our furnaces.
Earl did an amazing job at finding the problem and resolving! Absolutely recommend.
Scheduled seasonal Maintenace for AC.
Very knowledgeable and personable tech. All fixed up quickly.
Excellent service! Thank you.
Regular HVAC maintenance
The service technicians and the office staff are competent, friendly and very professional. I highly recommend Chapman.
David Burns was awesome! Prompt and purposeful.
Nice guy did an awesome job!
Looked like he made sure furnace was clean and working right.
Tom is a great serviceman. He is very nice and always does a great job. There was no charge this time.
The tech was nice but he didn’t cover his feet to protect our floor when going in and out. Didn’t seem to take as much time with our unit as previous techs.
Excellent customer service! It’s why I keep coming back.
Jordan was just fantastic! Took care of our problem very quickly and it didn't cost us an arm and a leg! I also had a new air conditioner installed by them back in June. It is running great and our bill has gone down significantly since it was installed. The people at Chapman are easy to work with, from the…
Jarick was our tech and he did a great job - friendly and professional.
Jake was very professional in regard to our semi-annual cleaning.
Brian Velie from Chapman Heating, Air Conditioning & Plumbing came to my home because we had No heat. When he arrived he ran a maintenence test and informed me that I needed to change my air filter more often and how to regulate the temperature in my home. Thank you Brian!
Always courteous and helpful. They do a great job
Brandon did an awesome job. He was polite, professional and knowledgeable. He worked efficiently and effectively and answered all my questions.
He was very professional. Most knowledgeable..
Thank You Micheal M for your awesome customer care you provided today. You did a fantastic job!
Ron was a pleasure to deal with. He explained everything n showed me work done. Ron n Tyler completed install so fast. Thank u guys for a job well done!!
Jeff was patient and walked us through the process of getting our heating issues resolved. We are very grateful.
Our experience was terrific, from sale to install. Thank you,
CHAPMAN HEATING & Cooling technician, Brian Egerton came out today to do yearly maintenance on my furnace that Chapman installed a year ago. Brian is a top notch technician who is a true professional. He explained everything he did and was very thorough! Chapman is only a Company and what makes a company great are…
Jacob was very friendly and professional.
Keith was thorough, knowledgeable and informative. We received good guidance that was very helpful in our HVAC planning.
Seasonal furnace tuneup
HVAC maintenance and valve installation
I’ve been a customer of Chapman for years and Troy has been my technician multiple times. Alway a professional and pleasant experience.
The Chapman service tech Trent did great job communicating any issues that he found. He is very knowledgeable and professional.
Chris did a great job! We look forward to his Spring Visit.
Mr. burns was our service technician today for our annual furnace cleaning/tune up. What an awesome person, very knowledgeable and thorough. We have never experienced any issues with Chapman heating and cooling. We will request Mr. Burns for any HVAC issues/cleanings from now on. Thank you Chapman.
Chapman has been awesome for us. They replaced our HVAC & furnace last year. The furnace went out during the first freeze we had this winter & they had someone at the house same day, Corey, who thoroughly examined everything, found the problem & corrected it AND gave advice on how to prevent future issues of all…
Very efficient and informative. Thorough and professional
Excellent. Good work!! Full explanation on work. Thank you.
Knowledgeable, friendly and Great customer service!
Von at Chapman was awesome and very professional and friendly. Highly recommend their service.
Michael was very friendly and helpful
Chapman has the best technicians! Knowledgeable, courteous, leaves work area clean! Josh was considerate, explained everything, Great Service! I will always choose Chapman!
Seasonal checkup. Not certain what he did. He did replace the filter on humidifier. I don’t really know how to tell if my humidifier is working, and how often the filter needs to be replaced.
Andrew & Ron installed a new A/C unit. Everything was done very efficiently & looks great, runs quietly & cools well. Both men were very friendly, professional & qualified!
I've been a loyal customer of Chapman Heating, Air Conditioning and Plumbing for over three decades and have never been disappointed and your technician Keith certainly made every effort to enhance your reputation! Great person to have as a teammate! He is the kind of employee most employers would cherish.
Great job on my hvac service!
Installation was complete and clean.
Brian Velie did a wonderful job of tuning up the furnace.
Michael was very professional and attentive. He did my air conditioning inspection and also put in the iWave for me. He did a very nice job!!
My wife and I have been Chapman HVAC & Plumbing customers since 10-17-2011. We had great experience with Chapman …so much so that we had Chapman install a completely new HVAC system for us 1-26–2021. We are totally satisfied with the system and have always maintained a annual service agreement with them. Each and…
Chapman has been taking care of our home for years. We recently had a reoccurring problem with our HVAC, and one of their experts Keith Wray took the time to explain what was going on and why after looking over our entire system in great detail. He was able to solve the issue and educate us more on our home in the…
Efficient and friendly.
Very pleasant, professional and knowledgable. Troy provided excellent service. He is an exceptional representative of your company, and we are extremely pleased with his service. Thank you.
I absolutely love Chapman heating!!! The only company I will call forever!! I had a problem with my furnace and Chris came out and was so nice & wonderful and fixed everything and I am so grateful!!!
Chris was amazing! He came out the same day when I was having some problems with my HVAC. He did a check and full service on it, and solved the issue. He was very educated and gave me several tips and things to make sure I keep up with. I would definitely use this company again!
Jacob Leigh was fantastic, very conscientious and helpful.
Quick response when our system failed, and have been happy with the maintenance plan as well.
Chapman is very reliable for maintenance of our heat and cooling. Troy was very professional and polite during service and explaining details. He left the furnace running great!
Tech was knowledgeable, personable, and on time.
Jarick Hamilton was such a pleasure. Very polite and knowledgeable. He asked if I had any questions or concerns. I would give him a 20
Bill, went out of his way to build job per spec. Very thorough, professional, hard working, and all around good guy. Great customer service. Thanks
Jarrick was pleasant, knowledgeable and professional. This balance gives you the feel of a small company. He’s a great representative of a large HVAC company.
Troy was professional and we enjoyed having him in our home! Troy is a great representative of Chapman! Thank you!
Dave White has been servicing our heating and cooling system for years. It is his care that our furnace keeps running. Dave has a great sense of humor and is very polite. We appreciate Chapman for having such a great technician working for them.
Very detailed and polite.
Very good. Well mannered and very thorough.
Service technician was professional and explained what he found and what he did. Great job!
Corey did a great job thoroughly cleaning furnace. He was friendly and efficient as usual with everyone at Chapman.
Brian from Chapman Heating came to our house to do a furnace inspection. He did a very thorough inspection and took the extra time to explain the workings of the furnace and humidifier. Brian made sure our phones were properly connected to the thermostat and explained all the thermostat controls that we can use on the internet.
Very professional, on time and all seems to be working well!
Brandon was a great technician, courteous, knowledgeable and friendly. He flushed the system again and cleaned the inline filter that appeared to be dirty. Brandon assisted in adjusting water temperature and rechecking the system and appears to be fine now. We will continue to monitor the system as guest continue…
Had a few issues with the heating system. Brian resolved everything pretty quickly and efficiently. He then stayed to make sure he hadn’t missed anything. Highly recommend.
Chapman has been great to work with. They communicate well, are prompt, and do great work. I enjoyed working with John Basicker for plumbing and Chris in HVAC. John explained what needs to be updated, flushed out my water heater, and gave me great options! Chris in HVAC was thorough and ensured everything was in great shape.
Informed and efficient
Jeff provided detailed honest conversation regarding options on replacing our furnace ( and complete HVAC units).
Personable, knowledgeable and thorough.
Corey (service technician) was on time and very professional. His work was done on a service agreement. He asked about any issues before starting. He shared the results of what he found. I highly recommend Chapman and the services they provide.
I am always very pleased with their service. Tyler was here today and he was very professional and explained everything so I could understand what he had done. I really appreciate the the the experience as a customer to have people I feel I can trust.
Chapman continues to provide very dependable, professional service! I recommend them very highly! Jarick Hamilton was the tech sent to handle our service call today, and he was outstanding...very cordial, very knowledgeable, and a great communicator. Once again a very positive experience with Chapman.
I have lived in my home for 10 years and have had Chapman come out twice per year to make sure I am running smooth. Everyone is always SOOO nice and informative and considerate. Great people work there and the products are perfection! if I could give 10 stars I would! David Burns is awesome and very professional!
Ryan was great. He quickly assessed my plumbing problem and had replacement garbage disposal to install. He took the time to explain what I should do if the disposal got stuck and cleaned everything up before he left. He was not only professional but very friendly. I do appreciate his work and Chapman’s quick response to my problem.
Was happy to find out they had Sunday appointments so I didn’t have to miss work.
Absolutely the best people. Super courteous, knowledgeable and timely! Won’t use anyone else!!
12/10/2025 - Michael M. Called ahead and arrived on time. He did a thorough job when servicing our furnace. He left the cover off to show me a few things and explained the adjustments. He also cleaned a a condensation filter that I fideven know was a thing. We really appreciated the time and effort he put into it.…
Michael arrived early after we were alerted by a phone call. He was pleasant and cordial and when about his task with no fuss or bother. His questions were very professional, and he cleaned up very well. Highly recommend Michael and Chapman
Brian is outstanding!
Excellent service Very knowledgeable and helpful He made our day! Installed new thermostat that we can access from our phones!
We have had different techs over the last few years work on our system and each one was knowledgeable, professional and well qualified to do their job. Many hours of training has been taken by these techs. Great company's train their people good company's lose their techs to great company's!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 991 | $27–$216 |
| A/C system maintenance | 636 | $37–$278 |
| Heating system maintenance | 392 | $27–$176 |
| A/C system repair | 280 | $135–$633 |
| HVAC system repair | 268 | $83–$593 |
| Heating system repair | 249 | $78–$441 |
| Heating system installation | 198 | $1.2k–$2.1k |
| Plumbing leak repair | 148 | $227–$807 |
