How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREChapman Heating, Air Conditioning, Plumbing and Electrical
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.
Chapman Heating, Air Conditioning, Plumbing and Electrical for HVAC system maintenance
Clear ✕All 1,013 Google reviews tagged “HVAC system maintenance” · showing 80
Great service call
Efficient and professional.
I have decided to use Chapman as my 'go to' service for my HVAC and plumbing needs. I appreciate their responsiveness, communications, and being on time as to what they have scheduled for me. Thank you Chapman! It is good to know that I have a service that I can rely on, when needed.
Michael was great to work with. He explained the maintenance steps being performed on our furnace. This PM service was provided as a part of our annual contract for HVAC and plumbing PM. Another great experience with Chapman Heating, Air Conditioning, Plumbing, and Electrical.
Earl performed the fall heating check up of our home's heat pump. He checked all aspects of the system and was very knowledgeable about the system's operation. He was very courteous in answering my questions and that was greatly appreciated. He also got a 5 star approval from our two dogs :). They both liked him a…
Chapman has been a great company. I started using them years ago when a different company told me I needed a whole new system. Not only was Chapman able to repair rather than replace; they found the part was still under warranty! Just recently while serving my a/c, technician Isaiah, found a problem in my furnace…
Michael came for an HVAC checkup and was professional, knowledgeable, and even helped troubleshoot an issue that he noticed in an area he wan't required to check. Would be pleased to work with him again.
Troy was exceptional. Very thorough and answered all of my questions. While he is great the AI receptionist is horrible and does not reflect well on Chapman HVAC.
Aaron was very thorough and knowledgeable and glad he did the service
On time and very knowledgeable and helpful
Troy was very reassuring and helpful
David was very courteous, professional and prompt in his inspection of our HVAC systems. Explained system status and answered all of our questions. Always have a good experience with Chapman!
The range of services and professional skills of chapman techs, plumbers and electricians makes it a serious one-stop business for most of your home needs. I'm glad I followed a recommendation.
The team prepped the house the day before and installed my new system. They were courteous, and cleaned up as they went. Excellent service for anyone needing a new system.
Very pleasant young man who explained everything that was to be done and gave me ecobee dips to better run the hvac system
Brian did an excellent job. He explained his action in detail. He was informative on all aspects of our system.
Thank you Keith. You were very thorough and answered all my questions. Really appreciate your professionalism and knowledge in HVAC.
Troy was prompt, communicated well and diligent in checking our two furnaces. He went over his check up with us and assured us we were ready for the upcoming season. He did a great job.
Van did a great job
Chapman is a first class, professional service provider! We appreciate Tom’s expertise with our boiler. Peace of mind is priceless! We will call them again when needed.
Jarick was on time, friendly, professional, and efficient. I’d welcome him back for my HVAC service anytime!
The work was done thoroughly and with care. This technician takes great pride in completing the job properly.
Very satisfied with professional and exceptional service from Isaiah
Great service! Very friendly and answered any questions I had.
Very polite & respectful. Answered my questions.
Chapman serviced our furnace quickly, professionally and courteously. We've been having Chapman work on our furnace and AC since they installed it in 2018 and are very satisfied! They've always got our business!
Great company. The Rep was very knowledgeable and friendly when he was servicing my AC unit
Michael with Chapman just completed my winter maintenance check up. On time, pleasant and very knowledgeable. I will be asking for him on all my future calls.
Professional service with a smile always! Thanks for the promptness at Chapman! Jarrick did an awesome job.
Keith was very thorough in servicing my HVAC.
Very polite and explained everything well!
Prompt, Very professional, and customer service oriented
Good service with great technicians!! Corey was very good and explained everything well!
I was very pleased with his knowledge and experience with the tank less water heater.
We have used Chapman for our HVAC maintenance for several years. The technician today was very knowledgeable and professional.
Aurelius. Rey professional and thorough. Explained our need for compressor replacement. As always Chapman the best.
Troy does an hrat job. He explains everything he is doing and makes sure he answers all my questions.He's punctual, respectful, and very personable. I also appreciate having the same person for maintenance, I think the consistency is important.
Our technician, Van was so polite and efficient! A pleasure to deal with. Good job Chapman hiring this young man
In learned three things from the tech today that I didn’t know before he came out to clean the furnace. I’m grateful for today’s appointment. Thank you.
Timely, professional, informed, highly skilled.Highly trained technician. Thank you.
Jarick Hamilton was great! He was prompt and completed the maintenance on our HVAC system with a very detailed report following his work! We were able to update our system with his recommendation. We are very pleased with Chapman and their service!
The whole Chapman experience has been awesome! Job completed today! Van was great! Kept me up to date every step of the way.
Knowledgeable technician. Did through checkup of HVAC system. Answered all questions.
Van was friendly, professional and efficient.
I would give Chris 6 stars if allowed. Please set him up as my go to service tech for future activities. Very knowledge, courteous and detailed.
Isaiah came out and did our tune up and did a great a job! He was VERY polite and knowledgeable. I would highly recommend Isaiah and wouldn’t have a problem with him coming back.
Tackled the job quickly. Sorted through the options of possible issues. Then solved the problem.
Highly recommend Chapman. Amy in Customer Service was very helpful when I called for service and able to send a repairman out right away! Thank you Amy!
Have full explanation to all my questions. Added additional information that I did not know. Very knowledgeable. Great job!
Great service. Friendly and professional. I have used Chapman for various services and have always been happy with the work.
He was very pleasant and did a wonderful job. The amount of time was what he said as well, which was great.
Von did a great job, was prompt and polite, and asked multiple times if I had any questions. He performed at a five-star level.
Brian was very professional and worked very thoroughly in doing our AC maintenance. He explained things well and gave us reassurance that our unit although old is still working great! We appreciate his time and attention to our home.
Jacob was an excellent tech. Completely knowledgeable and professional. I would Highly recommend.
Michael serviced our air conditioning system thoroughly inside and out. He is personable and respectful.
Tyler was wonderful. He checked everything including an outside water line that doesn’t work. He searched for the valve that would turn the water on, tirelessly, but could not locate it. He answered all our questions. He was knowledgeable, friendly and courteous. Our issue is with making the appointment and…
Troy did a excellent job It’s great to see the same service tech who knows the history of your system Troy explained very clearly exactly what he was doing and asked if I had questions It was also great that I was able to update my maintenance agreement before he departed I highly recommend that everyone should…
Van provides great customer service and expertise in his job.
Service technicians Jacob and Heidi provided outstanding customer service during rhe scheduled biannual maintenance check of our heating/cooling system and flushing of our hot water system. They both were very professional during the scheduled service call. They are both valuable employees if you ask me, who…
Excellent furnace maintenance. Changed the filter. We were having difficulty with the the furnace regulator. He recognized we were using the "hold" setting. He showed us how the regulator works. We can now change the temperature. Hooray! And, thank you Chapman for your professional, competent services.
I've used Chapman a few times. I'm not sure if it will let me leave multiple reviews so I'm updating this one. 10000% recommend! I've had them for AC, plumbing a couple times for diff things.and every single service is phenomenal! From the operators scheduling, to the service techs who come to help. They've got my…
We had a wonderful experience today with Michael! He was timely, clean, friendly and answered all of our questions!
Chapman always does a great job and the technicians are courteous and carefully take care of everything
Very professional, thorough and detailed in his explanation. Very pleased!
Trenton provided excellent professional service!
Every technician we have worked with has been great about communicating any issues and is customer-minded. Will continue to do business with Chapman! Office staff is always friendly and helpful when I call. Chapman services two different properties for us.
Tom was an awesome HVAC service provider. Very professional and got my units running well.
Technician was polite and respectful and very knowledgeable. He took pictures and showed me the different areas of my unit that he cleaned and serviced.
Chapman is always readily available and able to get a technician out quickly. They have experience and have handled all problems well. From the schedulers to our servicemen, fantastic
The technician was helpful, courteous and knew his stuff. Great job!
Thomas explained why it was 88 degrees in my house. The part had burnt out and the air conditioner was over heating. It didn’t help that the dog was going crazy and I was on a work conference call.Yet Thomas was very professional, fixed the problem quickly and made sure to explain the resolution. I am very happy…
Jarick was a lifesaver! Capacitor went bad on one of the hottest days of the year. Identified the problem quickly and had me up and running in no time!
Did a good job and in a timely fashion.
Great! Very pleasant and quick. Thank you!
The technician was friendly helpful and courteous. We love Chapman and even bought the annual service plan! Our A/C went out and they came the same day, repaired it quickly, and affordably! Today we utilized our annual service plan. The technician called ahead and was l on time. He worked quickly and showed me pictures of before and after. Thank you!
Chapman's service technician, Jacob, did a great job with the annual checkup this season. Friendly, knowledgeable and courteous!
Service people are fast, friendly and they explain everything!
Tech was on time, explained what he was going to do. Did the job and cleaned up
Chapman can and will handle all your plumbing and HVAC needs! We have replaced our space saver water heater, water softener and furnace over the years; also, have a service contract(s). Our condo assn has relied on them for our clubhouse furnace replacements and water heater/softener service. The staff that answers…
Van explained all the work he was planning to do and provided me with before and after photos
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 991 | $27–$216 |
| A/C system maintenance | 636 | $37–$278 |
| Heating system maintenance | 392 | $27–$176 |
| A/C system repair | 280 | $135–$633 |
| HVAC system repair | 268 | $83–$593 |
| Heating system repair | 249 | $78–$441 |
| Heating system installation | 198 | $1.2k–$2.1k |
| Plumbing leak repair | 148 | $227–$807 |
