How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREChapman Heating, Air Conditioning, Plumbing and Electrical
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.
Chapman Heating, Air Conditioning, Plumbing and Electrical for HVAC system maintenance
Clear ✕All 1,013 Google reviews tagged “HVAC system maintenance” · showing 180
Great service call
Efficient and professional.
I have decided to use Chapman as my 'go to' service for my HVAC and plumbing needs. I appreciate their responsiveness, communications, and being on time as to what they have scheduled for me. Thank you Chapman! It is good to know that I have a service that I can rely on, when needed.
Michael was great to work with. He explained the maintenance steps being performed on our furnace. This PM service was provided as a part of our annual contract for HVAC and plumbing PM. Another great experience with Chapman Heating, Air Conditioning, Plumbing, and Electrical.
Earl performed the fall heating check up of our home's heat pump. He checked all aspects of the system and was very knowledgeable about the system's operation. He was very courteous in answering my questions and that was greatly appreciated. He also got a 5 star approval from our two dogs :). They both liked him a…
Chapman has been a great company. I started using them years ago when a different company told me I needed a whole new system. Not only was Chapman able to repair rather than replace; they found the part was still under warranty! Just recently while serving my a/c, technician Isaiah, found a problem in my furnace…
Michael came for an HVAC checkup and was professional, knowledgeable, and even helped troubleshoot an issue that he noticed in an area he wan't required to check. Would be pleased to work with him again.
Troy was exceptional. Very thorough and answered all of my questions. While he is great the AI receptionist is horrible and does not reflect well on Chapman HVAC.
Aaron was very thorough and knowledgeable and glad he did the service
On time and very knowledgeable and helpful
Troy was very reassuring and helpful
David was very courteous, professional and prompt in his inspection of our HVAC systems. Explained system status and answered all of our questions. Always have a good experience with Chapman!
The range of services and professional skills of chapman techs, plumbers and electricians makes it a serious one-stop business for most of your home needs. I'm glad I followed a recommendation.
The team prepped the house the day before and installed my new system. They were courteous, and cleaned up as they went. Excellent service for anyone needing a new system.
Very pleasant young man who explained everything that was to be done and gave me ecobee dips to better run the hvac system
Brian did an excellent job. He explained his action in detail. He was informative on all aspects of our system.
Thank you Keith. You were very thorough and answered all my questions. Really appreciate your professionalism and knowledge in HVAC.
Troy was prompt, communicated well and diligent in checking our two furnaces. He went over his check up with us and assured us we were ready for the upcoming season. He did a great job.
Van did a great job
Chapman is a first class, professional service provider! We appreciate Tom’s expertise with our boiler. Peace of mind is priceless! We will call them again when needed.
Jarick was on time, friendly, professional, and efficient. I’d welcome him back for my HVAC service anytime!
The work was done thoroughly and with care. This technician takes great pride in completing the job properly.
Very satisfied with professional and exceptional service from Isaiah
Great service! Very friendly and answered any questions I had.
Very polite & respectful. Answered my questions.
Chapman serviced our furnace quickly, professionally and courteously. We've been having Chapman work on our furnace and AC since they installed it in 2018 and are very satisfied! They've always got our business!
Great company. The Rep was very knowledgeable and friendly when he was servicing my AC unit
Michael with Chapman just completed my winter maintenance check up. On time, pleasant and very knowledgeable. I will be asking for him on all my future calls.
Professional service with a smile always! Thanks for the promptness at Chapman! Jarrick did an awesome job.
Keith was very thorough in servicing my HVAC.
Very polite and explained everything well!
Prompt, Very professional, and customer service oriented
Good service with great technicians!! Corey was very good and explained everything well!
I was very pleased with his knowledge and experience with the tank less water heater.
We have used Chapman for our HVAC maintenance for several years. The technician today was very knowledgeable and professional.
Aurelius. Rey professional and thorough. Explained our need for compressor replacement. As always Chapman the best.
Troy does an hrat job. He explains everything he is doing and makes sure he answers all my questions.He's punctual, respectful, and very personable. I also appreciate having the same person for maintenance, I think the consistency is important.
Our technician, Van was so polite and efficient! A pleasure to deal with. Good job Chapman hiring this young man
In learned three things from the tech today that I didn’t know before he came out to clean the furnace. I’m grateful for today’s appointment. Thank you.
Timely, professional, informed, highly skilled.Highly trained technician. Thank you.
Jarick Hamilton was great! He was prompt and completed the maintenance on our HVAC system with a very detailed report following his work! We were able to update our system with his recommendation. We are very pleased with Chapman and their service!
The whole Chapman experience has been awesome! Job completed today! Van was great! Kept me up to date every step of the way.
Knowledgeable technician. Did through checkup of HVAC system. Answered all questions.
Van was friendly, professional and efficient.
I would give Chris 6 stars if allowed. Please set him up as my go to service tech for future activities. Very knowledge, courteous and detailed.
Isaiah came out and did our tune up and did a great a job! He was VERY polite and knowledgeable. I would highly recommend Isaiah and wouldn’t have a problem with him coming back.
Tackled the job quickly. Sorted through the options of possible issues. Then solved the problem.
Highly recommend Chapman. Amy in Customer Service was very helpful when I called for service and able to send a repairman out right away! Thank you Amy!
Have full explanation to all my questions. Added additional information that I did not know. Very knowledgeable. Great job!
Great service. Friendly and professional. I have used Chapman for various services and have always been happy with the work.
He was very pleasant and did a wonderful job. The amount of time was what he said as well, which was great.
Von did a great job, was prompt and polite, and asked multiple times if I had any questions. He performed at a five-star level.
Brian was very professional and worked very thoroughly in doing our AC maintenance. He explained things well and gave us reassurance that our unit although old is still working great! We appreciate his time and attention to our home.
Jacob was an excellent tech. Completely knowledgeable and professional. I would Highly recommend.
Michael serviced our air conditioning system thoroughly inside and out. He is personable and respectful.
Tyler was wonderful. He checked everything including an outside water line that doesn’t work. He searched for the valve that would turn the water on, tirelessly, but could not locate it. He answered all our questions. He was knowledgeable, friendly and courteous. Our issue is with making the appointment and…
Troy did a excellent job It’s great to see the same service tech who knows the history of your system Troy explained very clearly exactly what he was doing and asked if I had questions It was also great that I was able to update my maintenance agreement before he departed I highly recommend that everyone should…
Van provides great customer service and expertise in his job.
Service technicians Jacob and Heidi provided outstanding customer service during rhe scheduled biannual maintenance check of our heating/cooling system and flushing of our hot water system. They both were very professional during the scheduled service call. They are both valuable employees if you ask me, who…
Excellent furnace maintenance. Changed the filter. We were having difficulty with the the furnace regulator. He recognized we were using the "hold" setting. He showed us how the regulator works. We can now change the temperature. Hooray! And, thank you Chapman for your professional, competent services.
I've used Chapman a few times. I'm not sure if it will let me leave multiple reviews so I'm updating this one. 10000% recommend! I've had them for AC, plumbing a couple times for diff things.and every single service is phenomenal! From the operators scheduling, to the service techs who come to help. They've got my…
We had a wonderful experience today with Michael! He was timely, clean, friendly and answered all of our questions!
Chapman always does a great job and the technicians are courteous and carefully take care of everything
Very professional, thorough and detailed in his explanation. Very pleased!
Trenton provided excellent professional service!
Every technician we have worked with has been great about communicating any issues and is customer-minded. Will continue to do business with Chapman! Office staff is always friendly and helpful when I call. Chapman services two different properties for us.
Tom was an awesome HVAC service provider. Very professional and got my units running well.
Technician was polite and respectful and very knowledgeable. He took pictures and showed me the different areas of my unit that he cleaned and serviced.
Chapman is always readily available and able to get a technician out quickly. They have experience and have handled all problems well. From the schedulers to our servicemen, fantastic
The technician was helpful, courteous and knew his stuff. Great job!
Thomas explained why it was 88 degrees in my house. The part had burnt out and the air conditioner was over heating. It didn’t help that the dog was going crazy and I was on a work conference call.Yet Thomas was very professional, fixed the problem quickly and made sure to explain the resolution. I am very happy…
Jarick was a lifesaver! Capacitor went bad on one of the hottest days of the year. Identified the problem quickly and had me up and running in no time!
Did a good job and in a timely fashion.
Great! Very pleasant and quick. Thank you!
The technician was friendly helpful and courteous. We love Chapman and even bought the annual service plan! Our A/C went out and they came the same day, repaired it quickly, and affordably! Today we utilized our annual service plan. The technician called ahead and was l on time. He worked quickly and showed me pictures of before and after. Thank you!
Chapman's service technician, Jacob, did a great job with the annual checkup this season. Friendly, knowledgeable and courteous!
Service people are fast, friendly and they explain everything!
Tech was on time, explained what he was going to do. Did the job and cleaned up
Chapman can and will handle all your plumbing and HVAC needs! We have replaced our space saver water heater, water softener and furnace over the years; also, have a service contract(s). Our condo assn has relied on them for our clubhouse furnace replacements and water heater/softener service. The staff that answers…
Van explained all the work he was planning to do and provided me with before and after photos
Excellent service! Very knowledgeable, professional, and efficient. Isaiah answered all of my questions and made sure everything was running smoothly. Highly recommended!
Excellent service! On time and took time to explain everything to us. Thank you!
July 24 Excellent service! Our technician was courteous and efficient. We have been, and continue to be thrilled with the performance of our new furnace and A/C. Our house was never this comfortable before we installed our new system. Dec 24 Chapman's plumbing service saved the day. The day before a holiday we had a…
Brian is amazing
David was very professional. Checked and cleaned my air conditioning unit. Appreciated his service.
Nice tech.
Brian was fast, knowledgeable, and took great care of us. He explained the system and trouble in great detail, cold air blowing again!
Brian was so knowledgeable and friendly. Great technician! Highly recommend Brian!!
a/c inspection, cleaning, then recommended repair, Van is a trustworthy, knowledgeable, hardworking serviceman, would highly recommend Van when needing HVAC maintenance or repairs
Was polite and explained what he did and recommendations.
Friendly and very professional service. Corey went above and beyond to determine the root cause of the issue and developed both short term and long term solutions.
Recently, I opted for an HVAC maintenance contract renewal and Jacob was dispatched to conduct the work required for the first of two site visits which are included in the annual contract.. Jacob arrived and set expectations for the project start to finish. After explaining the results of his review and thoroughly…
Showed on time. Very friendly and knowledgeable. Chapman is a great company. They do a great job.
Michael Mitchell is a great guy and represents Chapman well. Friendly and professional and responds to customer needs.
We have a biannual maintenance program for our 2 HVAC systems. The scheduled appointments are prompt and efficient. The technicians are always polite and share what has been done at the end of the visit.
Service was amazing
Michael did a great job. He communicated well, showed why a part needed to be replaced and was very pleasant.
Jermaine was awesome - prompt, friendly and extremely knowledgeable. Thank you!!!
Michael was a complete professional while performing our tune-up.
I had my seasonal AC serivce with Earl. He has been service tech at our home for several years now. He is very detailed in his work. His work areas are always left spotless and it shows that he cares about what he does. Over the years we have had a few different techs from Chapman. We have never had a issue and…
Dave and Isaiah are the best! They are honest and work efficiently. Thanks goes to the whole Chapman team for working with us and our scheduling needs. Would 100% recommend Chapman for you HVAC needs,
Jacob Leigh with Chapman Heating & Cooling did an outstanding job on our routine AC maintenance for our annual service agreement. Checked everything thoroughly, not just a quick 10 minute job. Wore his shoe covers each time he came in the house (thank you!). Cleaned the outside unit better than it probably ever…
I've been a customer of Chapman for around 40 years, I've always been happy with both the technicians and the service.
Trent did a great job of cleaning and servicing our a/c. He went above and beyond to remove the water panel for me because I could not get on a ladder due to a surgery.
Jermaine did a fantastic job, he was prompt, polite, a solid communicator and professional. This is the third year I’ve had a maintenance plan with Chapman and I plan on signing up for next year as well.
David completed a thorough maintenance check. He was totally professional, courteous, and friendly. Could not have been a better experience with Chapman.
We’ve been very happy with Chapman and Michael did everything efficiently without being in a hurry. He took time to answer questions. Very appreciative.
Customer for 10+ years and continue to rely confidently on Tom's expertise with our geothermal!
Jacob did a wonderful job. Very personable and thorough in explaining things.
Very professional and thorough. He was friendly and answered all my questions.
Very professional and showed what needed to be done.
Consistent excellence service every time.
Had really good results with the first call and joined their annual service club. Requested a drainage estimate. They sent two people out. No estimate. I call back, they say they need to send them back out. Set two appointments over two days, no show, no call each time. Poorest customer service I have seen in…
Sorry for the long review – but I’ve always felt that if you are giving someone one star it deserves a lot of explanation. I came back from vacation and noticed the air conditioner in my attic had overflowed its pan and leaked through my ceiling. I just used a quick AI prompt to recommend an HVAC company that…
8/5/2016- Latest appointment for check up for air conditioner. Met Keith Wray, today. So friendly informative and efficient. My dogs tried to help-loudly-but he was great at ignoring them and taking care of business. This is probably the 7th or 8th time we’ve had something done between two homes over 8 years. I used…
I bought my Hvac system from Chapman years ago and have had them maintain service since then. They are thorough, competent and answer all questions politely. I am a more than satisfied customer. I trust Chapman.
Been with Chapman for years for their excellent service and knowledgeable technicians. Keep up the great work!
Excellent Service! I will use this company as the go to Service Engineers for my home!
Always great service, courteous, and knowledgeable technicians!
Trent took care of our AC problem quickly. Really nice guy.
David White did an extraordinary job of servicing my furnace. He is always excellent at explaining what was done and helping me understand things. I’m always grateful.
My tech was on time friendly and happy to answer all my questions. My air conditioning is in good hands and we are ready for summer.
Professional, courteous, and efficient as always.
Excellent service, very thorough and meticulous.
Chapman is a great company. I would and do recommend their services!
Technician was very professional and knowledgeable. Was pleased with the service I received today. Thank you!
Great customer service.
Friendly and detailed
Brain showed up on time and was very professional. He asked if I had any questions and answered them thoroughly
The techs are always professional and efficient.
Very knowledgeable and did a very good job explaining what needed to be done to fix an on going problem.
very prompt and was very informative on what was completed
Chris arrived on time and ready to service my HVAC system. As with every other Chapman employee I've had the pleasure to interact, he was thorough and professional, explaining everything and making suggestions. My system is now out of warranty, so I'll rely on Chapman more than ever! Thanks, Chapman!
Jermaine was very professional and did a thorough job!
David came out and diagnosed our AC problem and helped set up a meeting with another technician who confirmed the problem. Our system is 18 years old and the coils had frozen over and cracked.
The technician did a great good and was very polite.
I'm a 73 yr old widow, handicapped. They always take care of me!
Serviced air handler system. Accidentally broke blades on split handler unit. Had to order new piec. To be installed when comes in at no charge. Company did not send air filter with him to be replaced will have when he returns. Neatly dressed and courteous.
Prompt super professional and great communication
Dave was very courteous and professional. He did a great job and would recommend him for any repair/maintenance work needed.
The office was very accommodating and easy to deal with. I set up an appointment, and the plumber, Gage, was on time and respectful of my home. He was also very knowledgeable and added value to his visit by recommending a service contract. I accepted and looked forward to my follow-up furnace inspection. Update…
Thomas B was great! He made sure all of our questions were answered. Very professional! Always great service!
Van arrived promptly and was professional, knowledgeable, friendly and courteous throughout. I would not hesitate to have Van service my furnace or air conditioner in the future.
Have received trusted service for several years at my home, recently added service for our church.
He was great! Explained everything in detail! Very polite.
Courteous and professional employees in and out of the office.
Brian did a wonderful job explaining the issue with our HVAC unit. His explanations were thorough and easy to understand. Also, he was timely with his designated arrival. That means a lot.
Wonderful service. Professional, courteous service men.
Great service very nice and professional. Thank you. I would recommend any time.
Ac repair. Tech was great.
Very knowledgeable Technician (Brandon) and was very respectful in being clean in the house and answered all my questions.
Was very pleased with the service provided today by David Burns. The job was thorough as expected from Chapman.
Chris has always been thorough and professional
Jermaine was a good service tech. Friendly, knowledgeable, and efficient.
Brendan Stansbury from Chapman performed a Tankless Flush and Plumbing inspection for me today (7/8/26). He was very personable, knowledgeable, professional and explained in detail what would be done/looked at during his visit. I was very pleased with the service today and highly recommend Chapman. I have put my…
Thank you again for a job well done. I appreciated your helpfulness.
GDS and most excellent crew member cleaned our laundry vent in less than an hour. It is in the middle of the second floor and runs up through the attic then toward an exhaust on the north side of the domicile, longer than 60’ with a couple 90 plus degree angles and insulation-wrapped metal vents angling down so…
Excellent work, quick, professional and courteous. Highly recommended
He got here on time, performed the service efficiently and was very courteous in answering my questions.
Very thorough explanation of what the issue was and explained next steps in detail.
These guys are so trustworthy for me, I signed up both my elderly parents on their service plan. Credit goes to every Tech who has ever come to my house, including the one today who serviced my air conditioner.
David arrived on time and was thoroughly professional. He explained everything and could not have been more polite and respectful. All around excellent!
Great young man who was knowledgeable and very polite. He worked to determine the cause and communicated clearly.
Personable and honest, great representation of the company
Jacob was awesome, very friendly. Great technician A+. thanks Jacob
I would recommend for all your Heating and A/C needs. They are relationship driven not sales driven people. Good follow up on maintenance so that my investment last longer! The technician was knowledgeable, on-time and respectful to me and my property!
Jarick was professional, personable, efficient, and explained everything he was doing and why. No notes. I would not hesitate to recommend Chapman and Jarick.
Worked very diligently and knowledgeable. Did thorough inspection and cleaning. Should be 10 stars!
Tom always does a great job at our home. Professional and knowledgeable.
Each step of the process was a customer friendly experience, from the initial assessment of the AC failure by the technician, to the replacement options presented by the sales rep, to the installation team that was timely and careful with the landscaping, to the follow-up by Earl and Keith to correct the TXV valve…
Was very happy with the service. Everything was throughly explained. I also felt that I wasn’t being pushed into getting a service I didn’t want or need. Very very professional
We have had our residential HVAC system installed and serviced by Chapman for decades. Jarick is another one of their expert service reps. He was efficient and friendly. We really enjoyed his visit.
Technician was both knowledgeable and friendly. Will continue to use this company for all my heating and air conditioning needs.
Great job today.
Would not recommend. Three guys showed up and they all looked confused. I had described what I needed done very thoroughly to whoever took my phone call, and she repeated it to me accurately. At my arrival the guys basically asked me what they were supposed to do. This wasn't a complicated list of projects but it…
Very helpful and had fantastic experience. Thanks
David is so wonderful and does an outstanding job. Chapman has very knowledgeable technicians. Thank you David for an outstanding job
As always, great service.
Excellent work
Earl was very friendly, explained the issue and fixed our AC quickly. I give him 5 stars. I feel that the Chapman markup, diagnostic, and installation fee was overpriced… especially for a long time customer.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 991 | $27–$216 |
| A/C system maintenance | 636 | $37–$278 |
| Heating system maintenance | 392 | $27–$176 |
| A/C system repair | 280 | $135–$633 |
| HVAC system repair | 268 | $83–$593 |
| Heating system repair | 249 | $78–$441 |
| Heating system installation | 198 | $1.2k–$2.1k |
| Plumbing leak repair | 148 | $227–$807 |
