How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREChapman Heating, Air Conditioning, Plumbing and Electrical
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.
Chapman Heating, Air Conditioning, Plumbing and Electrical for heating system maintenance
Clear ✕All 394 Google reviews tagged “Heating system maintenance” · showing 40
Positive
Very professional and courteous!
Jermaine was prompt, courteous, knowledgeable, and very professional. I appreciated his input on some issues.
Servicing my AC isn’t an easy job as it requires a ladder, going through a trap door, and doing the servicing on the roof. Trent did that and also delivered bags of salt for the soft water. Lots of work well done.
The work was done thoroughly and with care. This technician takes great pride in completing the job properly.
David was on time and well prepared! The best, as always1
Timely, professional, informed, highly skilled.Highly trained technician. Thank you.
They showed and solved the problem quickly
Chapman is always readily available and able to get a technician out quickly. They have experience and have handled all problems well. From the schedulers to our servicemen, fantastic
Good job , explain his work and what is needed.
I trust Chapman Heating & Cooling. They are reliable & friendly, prompt & they look out for you.
Very good and qualified Excellent work Highly recommended
Jarick was very good and thorough. He answered all questions and checked everything thoroughly. I highly recommend him.
Very professional and thorough. He was friendly and answered all my questions.
Very professional
The office was very accommodating and easy to deal with. I set up an appointment, and the plumber, Gage, was on time and respectful of my home. He was also very knowledgeable and added value to his visit by recommending a service contract. I accepted and looked forward to my follow-up furnace inspection. Update…
Because of Desmond, Chapman has our business. We trust his knowledge and believe he cares about the quality of our heating and air conditioning. We appreciate the honest and caring customer service he always gives us.
Very knowledgeable Technician (Brandon) and was very respectful in being clean in the house and answered all my questions.
Great young man who was knowledgeable and very polite. He worked to determine the cause and communicated clearly.
I called at noon, desperate to save my marriage. Started a plumbing job I couldn't finish. They scheduled for that afternoon. Tech Tad called and advised of arrival time. Upon meeting, I briefed on project and wished him well. Over engineered Delta faucets in bathroom were a challenge. Tad drew on his training…
Very helpful and had fantastic experience. Thanks
Excellent support, very knowledgeable. Would love to have him back.
Very polite and nice
We’ve used Chapman for years and always have been happy with their service. Our technician Earl Lovins did a great job on fixing our humidifier.
Checked diagnostics,cleaned & lnspected furnace , let cycle up , 10 min run , then watched computer thermostat as it cycled down.wasn,t quite ready for filter but l purchased one anyway due to dimentions , there,s fit perfect , the lesser expesive hardware filters seem to be a little small or once you put them in…
Good quick service and professionalism, as expected. The 5 star rating was unfortunately missed, due to the garden hose not returned as it was found after using it to hose off the outdoor unit.
Israel was pleasant, professional, clean, and polite. He was able to explain the problem with our water heater to me and present the fix for the problem. I would recommend him.
Good service, pleasant and professional. I always ask for Earl as I trust him and know he is going to do a thorough job!
Excellent
very detailed spent the time needed to get the furnce in proper working condition. all the service people that Chapman sends our very top notch. very pleasant and explained all his work.
Chris was very thorough, and made several recommendations that I asked him to implement.
Tech was very professional and was on time
Totally hppy with Chapman as a company. Never had a complaint from me.
Quick, professional and efficient!
Did scheduled checkup, as always, happy with everything!
Friendly & prompt service
Dustin McKibbon was my technician. He is so thorough; I have no misgivings on any of his work or information regarding my heating and cooling system. He installed a new thermostat today, and I have total confidence in his work. He is very pleasant and doesn’t leave the house without you understanding everything…
Desmond did a great job. Very courteous . We use Chapman exclusively. Always a good result.
Brian was super-friendly, polite, and knowledgeable. I purchased another year of maintenance from him. He was also very willing to tolerate the loving attention of my border collie Daisy.
Great customer service
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 991 | $27–$216 |
| A/C system maintenance | 636 | $37–$278 |
| Heating system maintenance | 392 | $27–$176 |
| A/C system repair | 280 | $135–$633 |
| HVAC system repair | 268 | $83–$593 |
| Heating system repair | 249 | $78–$441 |
| Heating system installation | 198 | $1.2k–$2.1k |
| Plumbing leak repair | 148 | $227–$807 |
