How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREChapman Heating, Air Conditioning, Plumbing and Electrical
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.
Chapman Heating, Air Conditioning, Plumbing and Electrical for heating system maintenance
Clear ✕All 394 Google reviews tagged “Heating system maintenance” · showing 100
Positive
Very professional and courteous!
Jermaine was prompt, courteous, knowledgeable, and very professional. I appreciated his input on some issues.
Servicing my AC isn’t an easy job as it requires a ladder, going through a trap door, and doing the servicing on the roof. Trent did that and also delivered bags of salt for the soft water. Lots of work well done.
The work was done thoroughly and with care. This technician takes great pride in completing the job properly.
David was on time and well prepared! The best, as always1
Timely, professional, informed, highly skilled.Highly trained technician. Thank you.
They showed and solved the problem quickly
Chapman is always readily available and able to get a technician out quickly. They have experience and have handled all problems well. From the schedulers to our servicemen, fantastic
Good job , explain his work and what is needed.
I trust Chapman Heating & Cooling. They are reliable & friendly, prompt & they look out for you.
Very good and qualified Excellent work Highly recommended
Jarick was very good and thorough. He answered all questions and checked everything thoroughly. I highly recommend him.
Very professional and thorough. He was friendly and answered all my questions.
Very professional
The office was very accommodating and easy to deal with. I set up an appointment, and the plumber, Gage, was on time and respectful of my home. He was also very knowledgeable and added value to his visit by recommending a service contract. I accepted and looked forward to my follow-up furnace inspection. Update…
Because of Desmond, Chapman has our business. We trust his knowledge and believe he cares about the quality of our heating and air conditioning. We appreciate the honest and caring customer service he always gives us.
Very knowledgeable Technician (Brandon) and was very respectful in being clean in the house and answered all my questions.
Great young man who was knowledgeable and very polite. He worked to determine the cause and communicated clearly.
I called at noon, desperate to save my marriage. Started a plumbing job I couldn't finish. They scheduled for that afternoon. Tech Tad called and advised of arrival time. Upon meeting, I briefed on project and wished him well. Over engineered Delta faucets in bathroom were a challenge. Tad drew on his training…
Very helpful and had fantastic experience. Thanks
Excellent support, very knowledgeable. Would love to have him back.
Very polite and nice
We’ve used Chapman for years and always have been happy with their service. Our technician Earl Lovins did a great job on fixing our humidifier.
Checked diagnostics,cleaned & lnspected furnace , let cycle up , 10 min run , then watched computer thermostat as it cycled down.wasn,t quite ready for filter but l purchased one anyway due to dimentions , there,s fit perfect , the lesser expesive hardware filters seem to be a little small or once you put them in…
Good quick service and professionalism, as expected. The 5 star rating was unfortunately missed, due to the garden hose not returned as it was found after using it to hose off the outdoor unit.
Israel was pleasant, professional, clean, and polite. He was able to explain the problem with our water heater to me and present the fix for the problem. I would recommend him.
Good service, pleasant and professional. I always ask for Earl as I trust him and know he is going to do a thorough job!
Excellent
very detailed spent the time needed to get the furnce in proper working condition. all the service people that Chapman sends our very top notch. very pleasant and explained all his work.
Chris was very thorough, and made several recommendations that I asked him to implement.
Tech was very professional and was on time
Totally hppy with Chapman as a company. Never had a complaint from me.
Quick, professional and efficient!
Did scheduled checkup, as always, happy with everything!
Friendly & prompt service
Dustin McKibbon was my technician. He is so thorough; I have no misgivings on any of his work or information regarding my heating and cooling system. He installed a new thermostat today, and I have total confidence in his work. He is very pleasant and doesn’t leave the house without you understanding everything…
Desmond did a great job. Very courteous . We use Chapman exclusively. Always a good result.
Brian was super-friendly, polite, and knowledgeable. I purchased another year of maintenance from him. He was also very willing to tolerate the loving attention of my border collie Daisy.
Great customer service
Great customer service and loyalty. Very kind representative.
Nolan was a new tech for us. ! He was professional, knowledgeable and kind! ❤️ He identified an issue we had with our air conditioner and will schedule service to have it fixed. Suggested we not cover our air conditioner in the winter as critters tend to nest in them and chewed some of the wiring that now needs to…
Jacob Leigh was great! He came and did our annual furnace tune up. Explained everything and answered any questions that I had. Have been using Chapman for a couple of years now and they always get the job done!
Jake was very caring and thoughtful, Excellent service Cody was very quick and efficent, Very nice young man.
Exceptional service and communication
TONY MY SCV PERSON WAS GREAT . CHAPMAN HAS DONE MY SVC FOR IONS. HATED TO SEE STEVE RETIRE FOR HE HAS DONE OUR FAMILY SUCH A SVC AND ALL THAT HAVE WORKED ON OUR FAMILY HOMES
Tech was very polite and completed the inspection very quickly and professionally. I was very happy with with his work.
Von arrived promptly and went right to work on our clogged drain (it was a mess!) He found the clog, opened it and offered two different ways for us to address any ongoing issues. Plus, he's a very nice guy! Thanks!
Brandon came to do a regular maintenance visit of the furnace. He is very knowledgeable, professional and very polite. He answered all my questions and gathered information from other services I was interested about giving me estimates.
My wife wants Keith Wray to come every time we have a heat or AC issue. He’s the best!!
Very pleasant, answered all questions all and all a very nice experience
If you’re experiencing any issues with your HVAC System, Champman is the company to call. We’ve used them for a number of years and have never been disappointed!! Trenton showed up when he said he would, was very knowledgeable and made suggestions on how to make our system the best that it can be.
Always professional, friendly and thorough.
Friendly staff, good communication and they show up on time (once they give the time frame for that day).
Troy was very friendly and informative. Quick & efficient too! Thank you!!
Excellent service.very knowledgeable and polite
Troy Garner did an excellent job. Showed up on time, performed all the required maintenance including replacing my humidifier filter. It was a friendly, quick, and easy visit.
Chapman has been awesome for us. They replaced our HVAC & furnace last year. The furnace went out during the first freeze we had this winter & they had someone at the house same day, Corey, who thoroughly examined everything, found the problem & corrected it AND gave advice on how to prevent future issues of all…
Chris was very personable and kind.
Jacob was on time, very professional and completed our service.
Kordell Delgado came out to open my kitchen sink drains. Kordell was very professional and friendly. He completed the job and was willing to explain what he was doing and suggest things that would be helpful for me in the future. I would highly recommend him for his services.
Jacob is very thorough and professional.
Earl was professional, personable and knowledgeable. Fixed our furnace quickly and explained what the issues were along the way.
Van answered all of my questions. Shared information about how my furnace unit worked. Showed me where and why a gasket needed to be replaced. Very professional and polite.
Tom was exceptional in completing the required services.
Dave White was very professional. Arrived on time and was extremely nice. We didn't receive good news but it was delivered with a smile. We would definitely recommend Chapman for services.
Troy G. was/is super nice , very approachable , professional and very knowledgeable!! Excellent technician!
Very professional, Earl called enroute, arrived when he said, and keeps our oil furnace running perfectly.
Ryan did a great job, working with Brandon. He got the new water heater in with ease. And, he found an issue with the water softner. He did not push back when I told him I needed to wait for another replacement. He simply turned off the softener, as I had asked. He was really good to work with.
Jake has done service on my a/c and furnace before and he is always thorough, professional and explains what he is doing. A very good HVAC Tech.
Tom was professional. I enjoyed his help letting me know of a couple problems he found on my furnace. Tom completed the problems. I would be happy if Tom returns when it’s time for my next check up. Thank you Jackie Robbins
Brian is outstanding!
Very thorough. Great job
These guys were right on time, incredibly professionally, and communicated with us every step of the way. Highly recommend!
Chapman has always been very responsive to calls with expert service base and friendly staff. All visits are pleasant, and the crew is not only knowledgeable, but just great guys/gals in general.
Quality service and totally professional. I couldn’t have been more pleased with the service Trenton provided.
Very knowledgeable and takes the time to answers questions. Good to have someone who cares
Van Bik was wonderful. Very super nice guy. My furnace is in the crawl space and I felt sorry for him but he looked at me and smiled and said don't you worry about it. It's my job. I rank him a BIG 5
Nolan does a great job!!
The entire process went very smoothly.
Excellent on time service. All repairs are quoted and reviewed with customer prior to service. Technicians are knowledgeable and personable.
Nolan is polite, personable and professional. He goes about the seasonal maintenance check of my HVAC and informs me of what he is doing and what he is finding during the visit. I highly recommend.
2025 UPDATE Sadly, much of the praise in my original 5-star review must be retracted based on my recent experience with a very bad renewal communication experiment and the weak follow-up to my concerns raised. The company has added more and more services over the years. I fear their internal systems, attention to…
Ryan was personable professional and very nice!!
Evan was friendly, courteous, on time and thorough. I recommend Chapman whenever I can!
The technicians were FANTASTIC!! The service from the OFFICE is TERRIBLE!!!!! NO follow ups from the office to tell me when technicians will arrive. It happened afternoon of 9/3/25, 9/4/25, and now 9/5/25!! I do not know when they will be at my house till the morning they're SUPPOSED to be there. Then I receive a…
Technician Vincent did an excellent job checking up on the furnace and also explained the benefits of and installed am ionizer attached to the furnace.
Thomas was on time, efficient and explained what he was doing and why. This made the experience exceptional during a stressful time.
He was great! Efficient, knowledgeable and personable.
Perry is very professional and I would want him working on my HVAC any time in the future.
The entire crew was polite, professional and completed their jobs in a timely manner. They cleaned up after the job and everything was tidied up before leaving. It was a pleasure as always to work with Chapman and would highly recommend this company for all your HVAC, heating and plumbing needs.
Everything went well and the technician was very professional and curtious.
Very kind and respectful. Explained everything he was doing each step of the way.
The Plumer Tad Giesekink was very pleasant and patience with me. Communication is hard for me because I'm hearing impaired. Any other work I will need, I would ask for Tad.
Nolan did a very good job. Took care of our problem very fast. Glad to have him work on our A/C.
The crew installed all new HVAC system ran into some issues but they stayed late and got everything working properly. Great job
Israel provided options for needed work. I was happy with results.
Israel Garcia Rodriguez came out to fix my water heater but sold me on upgrading the thing. I always have Chapman do my work because of techs like Israel. Every time they come out, the service is remarkable. I will never use any other service than Chapman if I have a choice!
Arrived same day (cold house) and gave us a temporary fix until unit could replaced. Very polite and professional.
Rodney was awesome!! He and his coworker did an excellent job! Everyone at Chapman is so nice. From the people in the office to Perry and Nolan our service guys and Chris who came by the same day as Nolan and helped us pick out a new ac/furnace unit and get financing! This has been a fast, efficient, friendly…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 991 | $27–$216 |
| A/C system maintenance | 636 | $37–$278 |
| Heating system maintenance | 392 | $27–$176 |
| A/C system repair | 280 | $135–$633 |
| HVAC system repair | 268 | $83–$593 |
| Heating system repair | 249 | $78–$441 |
| Heating system installation | 198 | $1.2k–$2.1k |
| Plumbing leak repair | 148 | $227–$807 |
