How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREChapman Heating, Air Conditioning, Plumbing and Electrical
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.
Chapman Heating, Air Conditioning, Plumbing and Electrical for heating system repair
Clear ✕All 251 Google reviews tagged “Heating system repair” · showing 140
Desmond found the actual problem and saved me over $4K from the property management company that recommended a new furnace when all it needed was a sensor cleaned. He was prompt and professional. This is why I choose Chapman! Troy was at my house today and serviced the furnace and AC. As always, great service and…
Very professional job! He was very kind and personable. Would recommend him anytime.
Christopher came into our home and was very polite and professional from the very beginning. He understood and detected the issue right away, verified his hypothesis and quoted fair prices. Our furnace system is a very unique system and rather different, it may or may not have a manufacturers warranty so he has…
We have been a customer of Chapmans’ for years. And will continue to be, as the technicians that service our HVAC are of the highest quality. Today Corey was at our home for the annual maintenance and was professional, skilled and easy to work with, it was excellent service.
Quick, helpful, honest, and friendly. Thank you!
Chapman is a company I highly recommend. Their timing is good & work is wonderful. Had an excellent experience with this company, will definitely use again. Love their honesty. Earl is a very knowledgeable hvac tech.very professional
Excellent service. Great personality.
Very professional explained everything to me. I had the duck work done I had the air purifier put on and then they were so nice to put a cover over my Filter they explain to me how this cover went on and off and changed my filter. They checked out extra things was so very pleased. I do have them come out and check…
Water on floor Filters not easy to replace Maric did a nice job of explaining problem and was very courteous
Brian is amazing
Our service tech was very good! This is what keeps us coming back to Chapman!
Brian was great to deal with and provided us great service!!
Very polite and knowledgeable. Definitely an asset to the company and would recommend his services to anyone needing them.
Professional, courteous, and efficient as always.
Friendly and detailed
Brendan Stansbury from Chapman performed a Tankless Flush and Plumbing inspection for me today (7/8/26). He was very personable, knowledgeable, professional and explained in detail what would be done/looked at during his visit. I was very pleased with the service today and highly recommend Chapman. I have put my…
I called at noon, desperate to save my marriage. Started a plumbing job I couldn't finish. They scheduled for that afternoon. Tech Tad called and advised of arrival time. Upon meeting, I briefed on project and wished him well. Over engineered Delta faucets in bathroom were a challenge. Tad drew on his training…
Jarick is a wonderful professional representative of Chapman. Very knowledgeable with great communication skills. His manner is calm and confident. I very much appreciated him.
Five stars
Brandon the technician, was very professional and friendly. He explained in detail what the issue was, what he was going to do to repair, along with a cost estimate, then repaired it promptly.
Great communication and results! Very pleased with professional service.
Tyler was great. He came in, got right to work and worked efficiently. He finished in a timely manner and answered all my questions.
I had really good experience with your text.
Thomas was excellent in his professional, informative and courteous manner in resolving my HCAC issue. Thomas, thank you. You are welcome back anytime as my HVAC technician. Lyle H.
Tom Bullock was the technician that came to install the replacement part on my A/C. Tom was knowledgeable and always asked if I had any questions. He was personable, diligent and made sure the work was done right.
Chris A is the very best tech you all have at Chapman! I always ask for Chris to do our two check ups a year ! When we get him on an emergency call for service always a good thing to us! Don’t get me wrong Chapman has plenty of good techs but Chris is our favorite!
Prompt, competent, professional service to my problem with no heat. Reasonable price. Very clear explanation about the problem. Very pleased.
David was great! Very competent and quick. Using Chapman from now on.
Did job quickly and effeciently and was very pleasant.
He was knowledgeable & professional
Chris provided excellent service on a 16 year old heat pump. He explained and showed me what the issue was. He took steps to be sure we had heat until the issue can be resolved. I'm happy to have him back to help resolve the problem as soon as parts can be ordered.
Always on time, get the job done, communicate essential items.
Nolan, the Chapman technician, was very knowledgeable, courteous and was able to replace a safety switch in my furnace in about an hour. Their office support was very helpful with scheduling and making sure the part was still covered under a 5 year manufacturer's warranty.
Great customer service
Had a fantastic experience working with Chapman. Our technician Jarick was incredibly knowledgeable and friendly, taking the time to explain everything he was doing while being super thorough as he analyzed our system to find what was wrong. Prices were reasonable for the work that ultimately needed to be done and…
Great customer service and loyalty. Very kind representative.
Jacob Leigh was great! He came and did our annual furnace tune up. Explained everything and answered any questions that I had. Have been using Chapman for a couple of years now and they always get the job done!
Tom was very courteous! He identified the problem, fixed it quickly and we are back up and running!
The technician took time too explain the issue and repair options.
Keith was great to work with. Great customer service. Highly recommend Chapman!!
Jarick was knowledgeable and eable to explain what was going on, what was wrong, and how he fixed it. He wad clear in the costs for repair and didn't try to have me replace my 30-year-old furnace. So glad we reached out to Chapman when the furnace stopped heating!
He was very helpful in explaining what he was doing, and why. He explained well what he recommended, and when he would replace the part. He seemed very knowledgeable. They got to my house sooner than I had requested, which was great! (I signed up for as soon as possible)
My visit Nolan was good. I only wish that I had repeated the same process that I've seen fix the same issue in the past. I'm aware now of the possible problem causing the issue. However I'm going anylize timeline and process to alevate issue/issues. Thank you Ed.
Very kind and explained and showed me the issue with our unit!
Keith was great to work with - made everything simple and affordable which is rare!
Professional and polite
On time. Great knowledge, and professional was top notch!!
We’ve been using Chapman for a couple of years. Service is always great. We've had great experiences with multiple technicians, including Ryan, Israel, Brenden, Gary, and Chris.
He did great. Nice and professional young man. Water heater flush.
Corey Arter came out for my furnace maintenance and was very thorough and professional. He pointed out an issue that I really appreciate. They're taking care of it.
Friendly professionals that know their business very well. Aaron, the technician that responded to our home was prompt, courteous, and very knowledgeable about the HVAC system. Prices were reasonable for the time and materials needed for the repair.
I really like everyone we have dealt with at Chapman. They are knowledgable, kind, and professional. No pressure to buy something and always options available for whatever I need.
They did what 3 other companies could not and fixed my 15 year old furnace instead of pushing new equipment. My technician was very knowledgeable and professional. I will be using this company again.
Brandon did a wonderful job in our maintenance of our furnace, a delightful and skillful young man. We would be happy to have him return on our next visit.
Earl, is profesional, knowledgeable & take pride for his work. For the next service from Chapman, I will ask Earl as my technician.
Chapman went over and above to get our furnace working perfectly this season. No more heating error messages. Very satisfied.
Tom did a great job.
Very nice person. Explained everything in detail. Work was done as described.
My furnace was blowing cold air all day and all evening. I did not realize this until about 15:00. Called Chapman. The dispatcher abswering the phone was very helpful. Brian called, he was on his wsy, about an hour out. He arrived early snd spent the next 2 hours getting my heat back on. Very courteous, explaining…
Keith was very helpful getting my heating restored during cold winter months!
The cold weather froze a hot water line in my garage and when I got it thawed, water was shooting everywhere. It filled the furnace, which was right next to the water heater and it stopped working. I needed fast service in my furnace and plumbing. Mike and Ryan showed up and made quick work of the split copper line…
Mike B. visited us to look at our heating system that was not working since last night. He came on time, and got our system working without any charge. He was very courteous and even showed me how the wet switch works. Thank you Chapman for providing a great service!
Chapman is excellent in service and installation work. We love our clean air system and the entire house is fresher. It has been several years since the installation and the Chapman team continues to impress my family with their service. The clean air system has eliminated allergies in our household.
Technician showed up at the estimated time and was polite and efficient.
Prompt same day service. Technician was knowledgeable and fixed the heater quickly! Thanks
Accidentally clicked on post before changing the post! Van did a thorough check of system. Was cordial and offered several times to answer any questions. We did ask him several questions and he was glad to give the answers!
Had a great experience. Gary Phillips was professional, efficient and knowledgeable. Would recommend!
They showed up same day and were very polite and knowledgeable
Knowledgeable, friendly, and efficient. Inspired trust, which is important in today’s world.
Keith was thorough, prompt, friendly, and professional. He knows what to do. We appreciate his expertise.
Was there in a quickness. Good knowledge of what he was doing very professional. Thanks again Chapman heating and plumbing
Steve was very polite and thorough. He explained everything so I understood what was done. Thank you!
Over 2 hours of service to end up with only a guess at what is wrong and recommendation I should finish it myself.
Very fast and professional. Thanks a lot!
Dave informed us of the problem and took care of it.
Chris was amazing! He came out the same day when I was having some problems with my HVAC. He did a check and full service on it, and solved the issue. He was very educated and gave me several tips and things to make sure I keep up with. I would definitely use this company again!
Furnace service
Great service, even came after normal business hours in a snow storm and got our heat running for us and our infant In less than an hour. Very grateful.
The appointment was set quickly and the technician was timely and efficient. This is my second appointment and I will use them again.
Brandon was a great technician, courteous, knowledgeable and friendly. He flushed the system again and cleaned the inline filter that appeared to be dirty. Brandon assisted in adjusting water temperature and rechecking the system and appears to be fine now. We will continue to monitor the system as guest continue…
Had a few issues with the heating system. Brian resolved everything pretty quickly and efficiently. He then stayed to make sure he hadn’t missed anything. Highly recommend.
Jeff provided detailed honest conversation regarding options on replacing our furnace ( and complete HVAC units).
They did a very good job. Very professional and courteous and did not try to upcharge us for anything
Desmond was very helpful and courteous.
Keith answered all my questions and provided a quote for the repair while I waited.
12/10/2025 - Michael M. Called ahead and arrived on time. He did a thorough job when servicing our furnace. He left the cover off to show me a few things and explained the adjustments. He also cleaned a a condensation filter that I fideven know was a thing. We really appreciated the time and effort he put into it.…
Brian was amazing during his diagnostic visit. He was respectful, communicative, and extremely helpful with helping figuring out what was going on with my heater. He was very trustworthy and clearly explained the plan of action and next steps. Very professional and it is clear he really cares.
Chapman was great! Our heat went out in middle of the night, they came and had it fixed as soon as they could get the part that day. Another company was not able to fix it and was going to have us wait 3-5 business w/ no heat, Chapman to the rescue! Trent was great, professional and very personable!!! Highly recommend!
David did a great job of diagnosing the power issue & he completed the work promptly. System is back to functioning properly.
These guys were right on time, incredibly professionally, and communicated with us every step of the way. Highly recommend!
Keith with Chapman Heating! Thank you Keith for coming out and replacing a part in our heating system that had blown. At about 2:30am, and 19 degrees outside, our thermostat indicated that our heating system had malfunctioned. I went to Chapman's website and was able to schedule a same day visit! Keith arrived later…
Nolan was professional, courteous, and top notch. Couldn’t be happier with his service call. He found that 2 heating elements had never been wired into the thermostat therefore was only running on half its capacity. We’ve had two other companies here since we bought the house in 2019 and both told me my unit was…
My furnace was not working on Thanksgiving. So thankful for Chapman as they were at my house within 2 hours. Always received a high level technician with Chapman. It was discovered that a humidifier was causing damage to the filter which made the furnace run too hot and would shut off. Great problem solving!!
Brian was the technician that Chapman Heating & Cooling sent to find out why my furnace wasn’t getting up to correct temperature. He was very professional and thorough. I like that he explained what he was doing in a way that I could easily understand
Chris is a well trained technician with good customer service skills. He came out, diagnosed the issue with my furnace, and put me in great hands with Larry. Great company to do business with!
Our situation was a near emergency - our furnace quit during the cold wave this year- Week of 11/2. Aaron, our tech, was able to be here in a matter of hours, diagnosed the problem, order the part and have it installed by the next afternoon. We had heat again. Chapman has always been honest, making suggestions about…
Bailey did a great job. He was courteous and professional throughout my service call. I highly recommend Chapman’s HVAC services. Their personnel are great too.
My technician Brian was great. He took time to explain to me what he was looking for during his assessment and why. He also explained potential areas of concern without pushing unnecessary repairs. In all he had my furnace up and running in under an hour.
Chris always does the best job. There is always happy with his work.
Thank you for coming out on short notice. Your technicians were very knowledgeable and fix the issue very quickly.
We've been customers for a long time. Always great service and knowledgeable techs.
Chris was very nice and very helpful and explained the issue with my furnace in a way that I could understand.
Professional
Aaron came to check my downstairs AC. He was very thorough & explained everything very well. I now know, thanks to Aaron how old my AC unit is …19! He is very knowledgeable & personable. I have met most of the Chapman staff & now wouldn’t use any other company. Kudos to Chapman for hiring such experienced people.
Excellent
Israel Garcia Rodriguez came out to fix my water heater but sold me on upgrading the thing. I always have Chapman do my work because of techs like Israel. Every time they come out, the service is remarkable. I will never use any other service than Chapman if I have a choice!
Arrived same day (cold house) and gave us a temporary fix until unit could replaced. Very polite and professional.
Rodney was awesome!! He and his coworker did an excellent job! Everyone at Chapman is so nice. From the people in the office to Perry and Nolan our service guys and Chris who came by the same day as Nolan and helped us pick out a new ac/furnace unit and get financing! This has been a fast, efficient, friendly…
Keith @ Chapman always does a great job! Thanks again Chapman!
The employees are friendly and helpful. The employee that serviced my furnace noticed that my water heater was leaking and notified me. He called the office and got plumbers sent to my house. They got me a new water heater installed. Really appreciated their help, saved me from a big headache!
Quickly identified the issue. Quickly told me what was needed. Explained what I was paying for.
Knowledgeable. Good communication skills.
I have used Chapman for all my HVAC, plumbing, and natural gas needs for the past 17 years at two different houses. I always recommend them to neighbors and friends. They are knowledgeable, have excellent customer service, always communicate the problems and options with me, and respectful of my home and cleanly.…
Very good service
Corey has been our service tech before and as usual he did a great job diagnosing and fixing our issue last week! Thanks Corey! Nathan came today for our regularly scheduled maintenance and was thorough and professional! Thanks Nathan!
We woke up to our furnace not working so called around 8:30 and Chris was at my home around 11ish to fix it. Very professional and polite. He took his time to find the problem and explained everything to me. Thanks Chris!!!
Evan was very helpful, courteous and knowledgeable. He came out late on a Saturday night to help with our furnace that had failed while we were out that day. Shortly after arriving he diagnosed the problem and fixed it quickly. Would highly recommend their services.
Our furnace stopped working, so I called Chapman Heating and Air Conditioning and they had a technician out within 2 hours! Chris was very friendly and professional. He took the time to show me and explain what the issue was and how he was going to resolve it. Our heat is now working better than it ever had. Chris…
Couldn’t be more pleased with the service. Evan went well beyond expectations in tracking down a blower motor for us on a Saturday morning, then installing it quickly so we could have heat once again. He and all the fine folks at Chapman are top-drawer all the way!
I have used a number of different heating/cooling companies over the years, and Chapman is by far the best. I switched to them four years ago when we bough a new home and the company who had installed the unit for the previous owner was less than helpful when we called to get service.
We have used Chapman Heating & Air Conditioning for many years. 1. We usually get "same day service" when our furnace or AC is not working. 2. Yesterday, Keith Wray serviced our heating system. He was very professional and really listened when I explained to him our problem. Two new parts had to be replaced. Keith…
Evan was fantastic! Great customer service and took care of our issues efficiently and professionally. Thank you, Evan!
Love the communication from Chapman Emails and texts
the service rep was knowledgeable at fixing my hot water heater. He repaired it in a short time and explained what he had done.
Tony was very knowledgeable and professional! He explained what he was going to do and Why! I appreciated that. I was treated with respect and was pleased with his work! I also had Chad work on my furnace after a previous Chapman employee failed. Chad walked into a situation with a very upset customer and it…
Fantastic service! Very impressed!
Great communication and service provided
We have used Chapman this year/2022 for A/C and heat system maintenance at our home; lake house and parents home. All of the technicians were kind, very professional, extremely knowledgeable and happy to explain anything that we had questions about. Will continue to use them for sure!
Had an excellent experience. Called and was able to get a same day appointment for my heating issue. Chris A was phenomenal and spent the time to explain what was going on. Felt like he really knew what he was talking about. I will be a returning customer!
All concerns were completely addressed. I would appreciate having Jake Lowe address all concerns with my system in the future.
Great service all the way around.
Chad was very informative and professional
Desmond was very prompt, polite, thorough, and seemed very competent. The job was a success and the house is warm again. I know he doesn't set prices but I was shocked at how expensive the job was.
Excellence service. Quick to come out Friendly
Earl is the best! He spent a lot of time explaining things to me and left me with the feeling that he really cares about the job he does. Of course, he also repaired the system and had me up and running in no time!!
The most recent, I had no hot water. Tyler came out on a Saturday and fix my Rinnai. I now have Hot Water! Thank you Tyler!
Jacob did a great job! We have heat!
Outstanding young man !!!!! He's a keeper for sure
Andrew arrived right on time, was very professional, assessed the situation, and fixed my issue in about 15 minutes. He also took the time to answer the questions I had.
Chapman was excellent. They came out to my home right when promised. The technician was very thorough and knowledgeable. I would definitely use them again.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 991 | $27–$216 |
| A/C system maintenance | 636 | $37–$278 |
| Heating system maintenance | 392 | $27–$176 |
| A/C system repair | 280 | $135–$633 |
| HVAC system repair | 268 | $83–$593 |
| Heating system repair | 249 | $78–$441 |
| Heating system installation | 198 | $1.2k–$2.1k |
| Plumbing leak repair | 148 | $227–$807 |
