Experts Reviews · Company report
Chapman Heating, Air Conditioning, Plumbing and Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Chapman Heating, Air Conditioning, Plumbing and Electrical

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 54 leak detection services · 4.9★ from 7,375 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 91% of leak detection services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 89% of leak detection services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 94% of leak detection services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 82% of leak detection services.A
82

Reviews for your job

Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.

Chapman Heating, Air Conditioning, Plumbing and Electrical for install thermostat

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.74
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$600–800
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 74 Google reviews tagged “Install thermostat” · showing 20

Laurie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Prompt initial visit when I called with a problem on a crawl space dehumidifier that didn’t appear to be working any longer. Professional, knowledgeable. And found a solution in a quick timeframe. Installation went smoothly. Earl was great!

Paid $2,000+Reasonable priceInstall thermostatService not listed
Sally3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Keith Wray /Chapman came over to install a new thermostat and do maintenance on my A/C. He was on time and checked many things on my furnace before replacing the old thermostat. Keith also discovered the A/C unit’s Run capacitor was not working at spec. At the end, Keith explained everything he did while he was…

Paid $600–800Great priceA/C system maintenanceInstall thermostat
LarryLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Have received trusted service for several years at my home, recently added service for our church.

Paid $1–200Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tom was courteous and helpful. I have complete confidence in his skills and abilities. He makes me smile because he is so nice. He takes the time to explain his reason behind any recommendation. He also tries to offer alternate options, and explains how they could work. He has aways been dependable, trustworthy,…

Paid $600–800Reasonable priceHVAC duct & vent repairHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

It’s 95 outside yeaterday and the humidity is stifling. My thermostat says it’s 54 in the house and my ac won’t blow. The other thermometer says no it’s 80 in the house. Went on line and scheduled an appointment for service. They came today! Found the issue and fixed it in less than 2 hours. The original thermostat…

Paid $200–400Reasonable priceA/C system repairInstall thermostat
Sandra17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very polite and nice

A/C system maintenanceInstall thermostatInstall AC+ Quality+ Value
Chad10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Have been a Chapman customer since 2009 and have always been very happy doing business with them. Thanks Jermaine!!

Reasonable priceA/C system maintenanceInstall ACHeating system installation+ Punctuality+ Quality+ Professionalism
Patricia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Jacob was very informative and did a great job! Very nice gentlemen.

Install thermostat
D7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The Quality & Service was excellent.! The new unit works %100 better than the previous unit ever did. Thank you for the great service.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
ClayLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We’ve been using Chapman for a couple of years. Service is always great. We've had great experiences with multiple technicians, including Ryan, Israel, Brenden, Gary, and Chris.

Reasonable priceHVAC system repairWater heater installationGarbage disposal installation
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chris was absolutely wonderful. He was extremely knowledgeable and helpful. So happy I decided to call Chapman .

Paid $500–600Reasonable priceHVAC system maintenanceA/C system maintenanceInstall thermostat
David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Very professional job. They started at 9:15 AM and the job was completed by 1:50 PM

Reasonable priceHeating system installationInstall thermostat
Michelle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Needed to replace my furnace with a newer one so I called Chapman for an estimate. Larry Williams came the next day and went over everything and did the estimate and even helped us with the financing to get one. He was very knowledgeable and very helpful and was even able to get it installed the next day. I am…

Paid $1,000+Reasonable priceHeating system installationInstall thermostat
Gina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Troy G. was/is super nice , very approachable , professional and very knowledgeable!! Excellent technician!

Not sureInstall thermostatThermostat repairHeating system maintenance
Craig12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

These guys were right on time, incredibly professionally, and communicated with us every step of the way. Highly recommend!

HVAC system repairHVAC system maintenanceA/C system maintenance+ Punctuality+ Quality+ Professionalism
Steven1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Technician was very informative about our options on keeping our system in good working order

HVAC system maintenanceHVAC system repairInstall thermostat+ Responsiveness+ Punctuality+ Quality
philip7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Very pleasant and competent guy who got our system all set for years. Found things that needed to be done earlier

Install ACHeating system installationInstall thermostat+ Punctuality+ Professionalism
Brent2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Davis was great as usual! Nice guy and very informative

Paid $300–400Great priceInstall thermostatService not listed
Nolena4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Israel was very efficient, polite and professionally friendly. He politely listened to my concerns then went into action. He got my toilet solidly anchored again and my sink leveled so it would hold water. He left his whole area neat and orderly. I recommend him highly.

Paid $200–300Reasonable priceToilet repairFaucet repairInstall thermostat
Nancy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The entire crew was polite, professional and completed their jobs in a timely manner. They cleaned up after the job and everything was tidied up before leaving. It was a pleasure as always to work with Chapman and would highly recommend this company for all your HVAC, heating and plumbing needs.

Paid $300–400Reasonable priceHVAC system maintenanceA/C system maintenancePlumbing leak detection

Show more install thermostat reviews (54 more) →

Price

$161-62% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 64%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance991$39–$264
A/C system maintenance636$37–$295
Heating system maintenance392$78–$251
A/C system repair280$114–$630
HVAC system repair268$114–$580
Heating system repair249$114–$529
Heating system installation198$1.1k–$2.1k
Plumbing leak repair148$228–$821

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