Experts Reviews · Company report
Chapman Heating, Air Conditioning, Plumbing and Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Chapman Heating, Air Conditioning, Plumbing and Electrical

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 91% of leak detection services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 89% of leak detection services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 94% of leak detection services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 82% of leak detection services.A
82

Reviews for your job

Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.

Chapman Heating, Air Conditioning, Plumbing and Electrical for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 8

All 19 Google reviews tagged “Installation”

Sandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The Plumer Tad Giesekink was very pleasant and patience with me. Communication is hard for me because I'm hearing impaired. Any other work I will need, I would ask for Tad.

Great priceInstallationFaucet installationHeating system maintenance+ Quality+ Value
Heather10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Chapman always does a great job. They have been incredibly honest and educational over the last few years I’ve worked with them. I also had a HVAC installed a few years ago. Today: Dustin and his colleague were thorough, fast, and took their time explaining everything about my new water heater. They also provided…

Installation+ Responsiveness+ Punctuality+ Quality
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Three separate small projects. I was pleased with all the work and plan on using them in the future.

InstallationPlumbing pipe repair+ Punctuality+ Quality+ Professionalism
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chapman is easy to use and very professional. Their techs are competent and polite.

HVAC system maintenanceInstall ACFaucet installation
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great company to work with. I live in an older home and am always a little worried when having work done. Couldn’t be happier. From great sales interaction to install team it was a painless process. I had a tankless water heater installed so there was a bit of work to do and the installers answered all my questions…

Installation+ Quality+ Professionalism+ Value
Rob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Prompt, friendly, talented & clean are a few words that come to mind about Andrew and the team at Chapman's. They replaced the inside air handling unit, the outside heat pump, thermostat, plumbing "hoses" and cleaned up where you would not have know they were even there. Hands down, incredible service!!!

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Frank2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have a 21 year old home, the heating and a/c system was getting tired and was not getting the job done. The last three years, our home was NOT staying cool and comfortable. I knew it was time for some heating and cooling upgrades. Done allot of research, Called Chapman thru a referral. spoke with Randy. he came…

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
ValerieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tyler was on time, very professional and very courteous! Great quality work!

Installation+ Responsiveness+ Punctuality+ Quality
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had them replace our basement lift pumb and check valve. They did a great job, effiecient, knowledgable, clean. Will use them again next time i need Heating, AC or plumbing services.

InstallationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Big7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Chapman many times and I will continue to use Chapman! The latest was a new furnace that Ron and Fernando installed. From Randy Taylor to Ron and Fernando the whole process was a GREAT Pleasure:) Always Professional, Always Communicating, Always Knowledgeable about their products and always putting the…

A/C system maintenanceDuctless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Debbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jake from Chapman plumbing came out and help explain what was going on with our water softener as well as installed a new gas water heater. We were so impressed that we knew we had issue and we are going to use him to install new water softener. I would greatly recommend them.

InstallationService not listed+ Quality+ Professionalism
Casey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Aaron, Jade, Scott and Fernando were all incredibly helpful, kind, professional, and timely! They were patient with me and helped explain what it was I needed. They accommodated me quickly in this frigid time of year, which is so amazing. 10 out of 10 will absolutely use them again! Thanks guys!!!

Heating system installationInstall thermostatInstallation+ Responsiveness+ Punctuality+ Quality
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Installation
Adeline5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Water heater installationGarbage disposal installationHVAC system repair
Asia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceHeating system installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Clare3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Installation+ Responsiveness+ Punctuality+ Quality
Bruce5 years ago★★★★★

Rating only, no written review.

Installation+ Professionalism
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

Heating system installationInstallation+ Responsiveness+ Punctuality+ Quality

Price

$161-61% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 64%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance991$27–$216
A/C system maintenance636$37–$278
Heating system maintenance392$27–$176
A/C system repair280$135–$633
HVAC system repair268$83–$593
Heating system repair249$78–$441
Heating system installation198$1.2k–$2.1k
Plumbing leak repair148$227–$807

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