Experts Reviews · Company report
Chapman Heating, Air Conditioning, Plumbing and Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Chapman Heating, Air Conditioning, Plumbing and Electrical

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 91% of leak detection services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 89% of leak detection services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 94% of leak detection services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 82% of leak detection services.A
82

Reviews for your job

Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.

Chapman Heating, Air Conditioning, Plumbing and Electrical for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$441–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 21 Google reviews tagged “Outdoor plumbing system repair”

WB7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jacob was excellent. Great work. thank you.

Great priceOutdoor plumbing system repair+ Quality+ Value
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

July 24 Excellent service! Our technician was courteous and efficient. We have been, and continue to be thrilled with the performance of our new furnace and A/C. Our house was never this comfortable before we installed our new system. Dec 24 Chapman's plumbing service saved the day. The day before a holiday we had a…

HVAC system maintenanceOutdoor plumbing system repairToilet installation
Tammy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

These guys are friendly, they actually listen and answered our questions so we could understand. Will definitely call again if and when needed!

Outdoor plumbing system repair
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Replace outside water spigot, good job!

Paid $600–800OverpricedOutdoor plumbing system repair
BrettLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Problem with sewer line between home and sewer main. Von was prompt, professional, personable, and explained clearly what he was doing. Positive experience overall.

Paid $2,000+Not sureSewer cleaningOutdoor plumbing system repair
Pamela6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Brandon was courteous & professional. The routine maintenance on my HP/AC went smoothly & Brandon informed me of his findings. It was an excellent experience.

Paid $200–300Reasonable pricePlumbing leak detectionOutdoor plumbing system repair+ Punctuality+ Professionalism
MikeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Prompt, professional, informative and friendly

Reasonable priceHVAC system maintenanceOutdoor plumbing system repair
Nitin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

I contacted Chapman Plumbing for a sump pump drainage issue and paid for a diagnostic visit. They stated they couldn’t inspect the pipe due to its size and recommended replacing the entire line for ~$5,500. I then got a second opinion from Benjamin Franklin Plumbing, who successfully inspected the same line and…

Paid $100–200Plumbing pipe repairOutdoor plumbing system repairSump pump repair
Corey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

He did a great job explaining everything that he was seeing and what he was not seeing . He scheduled a camera inspection to come out and find out exactly what is going on with my main drain line.

Paid $1–100Reasonable pricePlumbing leak detectionOutdoor plumbing system repairSewer repair
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rob was great, he explained everything that needed to be done and the timeframe in which it would be done. Chapman has always been great.

Paid $900–1,000Reasonable priceOutdoor plumbing system repair
Dan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Toilet wasn't flushing properly. Previous company used didn't fix problem. Chapman aced it!

Outdoor plumbing system repair
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Israel Garcia is an excellent 10+ repair/replacement and service plumber. His customer service skills are caring, knowledgeable and takes interest in the work and customer even showing pictures of his work under crawl space that he completed. He replaced 2 outside faucet assemblies and his work skills including efficiency and quality are 10+.

Paid $300–400Reasonable priceOutdoor plumbing system repairFaucet installation+ Responsiveness+ Punctuality+ Quality
Ralph5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Explained how repairs were going to be done and cleaned up very nicely after repairs were completed.

Outdoor plumbing system repair
L.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service. Reasonably priced. I could not be happier. And the crew was fantastic. Very friendly. They also took away the larger pieces of root and debris so I did not have to worry with that. I recommend them highly!

Paid $1,000+Great priceOutdoor plumbing system repair
BETSY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

VERY POLITE, KNOWLEDGEBLE AND ACCOMIDATING,

Paid $700–800Reasonable pricePlumbing pipe repairFaucet repairOutdoor plumbing system repair
DennisLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I am very happy with the service that the technicians provided today. Brandon and his crew were very efficient and courteous and offered good service. They went about their business and finished in a timely manner.

Paid $1,000+Reasonable priceHVAC duct & vent installationWater heater repair
Paul11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tad did a very fine job and was a positive reflection on Chapman. He was courteous, friendly, and professional. He diagnosed the problem quickly and fixed it promptly. I am especially impressed with his honesty and integrity. Based on my past experience with other companies, many other plumbers would have charged…

Outdoor plumbing system repairService not listed+ Responsiveness+ Punctuality
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Von Ross was the best! Wow. Have not started the outdoor plumbing repair yet as a few more diagnostics are required.

Heating system repairDrain cleaningPlumbing leak detection
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Drain cleaningPlumbing leak detectionPlumbing pipe repair
mikeEdited 6 months ago★★★★★

Rating only, no written review.

Paid $800–900Not surePlumbing pipe repairFaucet repairOutdoor plumbing system repair
Carmen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Outdoor plumbing system repair

Price

$161-61% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 64%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance991$27–$216
A/C system maintenance636$37–$278
Heating system maintenance392$27–$176
A/C system repair280$135–$633
HVAC system repair268$83–$593
Heating system repair249$78–$441
Heating system installation198$1.2k–$2.1k
Plumbing leak repair148$227–$807

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