Experts Reviews · Company report
Chapman Heating, Air Conditioning, Plumbing and Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Chapman Heating, Air Conditioning, Plumbing and Electrical

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 91% of leak detection services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 89% of leak detection services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 94% of leak detection services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 82% of leak detection services.A
82

Reviews for your job

Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.

Chapman Heating, Air Conditioning, Plumbing and Electrical for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.110
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$264
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 110 Google reviews tagged “Repair HVAC” · showing 40

Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Hon was well qualified and helpful.

Paid $1–200Reasonable priceRepair HVAC
Lee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service! The technician, Brian, was professional and knowledgeable and took the time to thoroughly check everything. I really appreciate the time and effort Brian put into getting my AC working again.

Reasonable priceRepair HVAC
Audrey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional and thorough. He was friendly and answered all my questions.

Paid $800–900Reasonable priceHVAC system maintenanceHeating system maintenanceService not listed+ Responsiveness+ Quality+ Professionalism
Katie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Von was efficient and explained things well. And he’s just a really nice guy. Great work!

Paid $1–200Reasonable priceToilet repairRepair HVAC
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

David Burns was great! Friendly, knowledgeable and efficient. Thank you!

A/C system maintenanceRepair HVAC
Neil5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jarick Hamilton fixed a leaking air handler in our attic. He came after hours and stayed until the job was done, and now our system is working better than before with no leaks. Can’t ask for more than that! Thank you, Jarick and Chapman!

A/C system repairRepair HVACThermostat repair+ Responsiveness+ Punctuality+ Professionalism
ThereseLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Our technician, Van Bik was wonderful. He explained everything he was doing, as well as suggested things we could do. He is very knowledgeable. Thanks so much, Van.

Paid $1–200Repair HVAC
Jeremy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

06/08/2026: Service Tech Chris Amond was on time, friendly, knowledgeable, and professional. He checked the system over and determined it was low on refrigerant. He added charge and made sure the system was working properly. Overall I am very pleased with the service provided by Chris and all of the folks at Chapman.

Paid $200–400Great priceRepair HVAC
Sherri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience with Troy. Thanks so much.

Paid $200–300Reasonable priceRepair HVAC
Lyle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Thomas was excellent in his professional, informative and courteous manner in resolving my HCAC issue. Thomas, thank you. You are welcome back anytime as my HVAC technician. Lyle H.

Paid $200–300Reasonable priceHeating system repairRepair HVAC
PerryLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great follow-up for my annual Spring service. Service tech was extremely helpful and polite. I have had Chapman service for the past few years and every tech that has come out has been great!

Reasonable priceHVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Brian from Chapman Heating and Air was sent out to look at my A/C and furnace. He was professional and efficient. He was up front with the problem and the estimate of the cost to repair. Not once did he try to get me to purchase anything that was not needed. Since I kind of knew what the problem was, and he…

Paid $1–100Reasonable priceRepair HVAC
JeffreyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I was having issues with my furnace heading into a cold spell. I called Chapman for help and they sent Steve out the same day (4 hours after I called, even). Not only did Steve work his magic on the furnace to get me and my dogs warm again, he gave me a bit of a crash course in how furnaces work.

Paid $200–300Reasonable priceRepair HVAC
ClayLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We’ve been using Chapman for a couple of years. Service is always great. We've had great experiences with multiple technicians, including Ryan, Israel, Brenden, Gary, and Chris.

Reasonable priceHVAC system repairWater heater installationGarbage disposal installation
AgchickLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Late Friday furnace repair. Van showed up and got the furnace running until we can get a replacement the following day.

Paid $100–200Reasonable priceRepair HVAC
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jeff was patient and walked us through the process of getting our heating issues resolved. We are very grateful.

Paid $400–500Great priceHVAC system repairHVAC system maintenanceRepair HVAC
Lin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Keith with Chapman Heating! Thank you Keith for coming out and replacing a part in our heating system that had blown. At about 2:30am, and 19 degrees outside, our thermostat indicated that our heating system had malfunctioned. I went to Chapman's website and was able to schedule a same day visit! Keith arrived later…

Paid $600–700Reasonable priceHVAC system repairHeating system repairRepair HVAC
SheriLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Both Clayton & Victor were EXCELLENT representatives for your Company! They were polite, prompt, professional & very thorough with their work. Clayton also left me with clear instructions on how to operate our new system without "talking down" to me.

Paid $1,000+Reasonable priceHVAC system repairHeating system installationRepair HVAC
Bobby7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Israel Garcia Rodriguez came out to fix my water heater but sold me on upgrading the thing. I always have Chapman do my work because of techs like Israel. Every time they come out, the service is remarkable. I will never use any other service than Chapman if I have a choice!

Great priceWater heater installationHVAC system repairHVAC system maintenance
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Service provided punctual, professional, courteous, thorough and informative with quick repairs. We were very pleased with the service provided. He is an asset to Chapman.

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We were very pleased with Tyler Earnest's thoroughness and efforts to repair our furnace. Tyler is very pleasant and explains everything he is doing. He goes above and beyond a regular service call.

HVAC system maintenanceRepair HVAC+ Professionalism
Carol10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Easy to schedule an appointment. Was an easy fix. Serviceman was friendly and informative.

A/C system maintenanceRepair HVAC
SteveLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jared did a great job !

HVAC system repairRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
AngeliqueLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have used Chapman for all my HVAC, plumbing, and natural gas needs for the past 17 years at two different houses. I always recommend them to neighbors and friends. They are knowledgeable, have excellent customer service, always communicate the problems and options with me, and respectful of my home and cleanly.…

Water heater installationHVAC system repairHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Ron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very polite. Explained service and made recommendations ,

HVAC system maintenanceRepair HVAC
Janice2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Chris was wonderful! Very knowledgeable and friendly. He made sure that we were totally satisfied with his service!!

HVAC system maintenanceRepair HVACHeating system maintenance+ Responsiveness+ Punctuality+ Quality
LarryLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My Bryant electric furnace stopped working. The blower motor would not turn on. Chris arrived on time and went right to work. He explained the workings of the air handler system, low voltage controls and pin pointed the area where the problem turned out to be. That was impressive. Larry Schlichter

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Trey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Evan was very helpful, courteous and knowledgeable. He came out late on a Saturday night to help with our furnace that had failed while we were out that day. Shortly after arriving he diagnosed the problem and fixed it quickly. Would highly recommend their services.

Heating system maintenanceHeating system repairRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
Sal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great guys and service. Same day service and repair... Thank you so much.

A/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
Carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Keith is an excellent technician. He thoroughly explained all of the options. Great work ethic. Friendly and professional. I will use Chapman for all of my future needs.

A/C system repairRepair HVAC+ Professionalism
Margo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service. Very knowledgeable and respectful of my home. Cleaned up the laundry room better than he left it. :)

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Aaron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Aaron S was very knowledgeable and suggested the right course of action for us.

Repair HVAC+ Responsiveness+ Punctuality+ Professionalism
Zackery2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Corey was great, he came out while on call and was very patient and professional. Highly recommend

Repair HVAC+ Responsiveness+ Punctuality+ Professionalism
Joe8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Outstanding support. Very professional. Chapman HVAC will be our go-to company for all of our HVAC needs

A/C system maintenanceA/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
KarlLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Had a AC MOTOR go out on Sunday. On Monday they said they were going to come out later in the afternoon but called to say when they went to go get the part at Lenox it wasn't there. They came back on Tuesday with the wrong motor but did an outstanding job tracking down the right part having it installed that day and…

A/C system maintenanceRepair HVAC+ Professionalism
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

the technician came out, diagnosed the problem, ordered the parts and returned to install them

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Sandy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent service. Explained what repair was needed.

HVAC system maintenanceRepair HVAC+ Punctuality+ Professionalism
Ruthalyce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Professional & informative!

A/C system maintenanceHeating system maintenanceRepair HVAC+ Punctuality+ Professionalism+ Value
Henry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Professional technician, quality work

Repair HVAC+ Responsiveness+ Punctuality+ Professionalism
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jake was awesome!!

Repair HVAC+ Responsiveness+ Punctuality+ Quality

Show more repair HVAC reviews (70 more) →

Price

$161-61% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 64%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance991$27–$216
A/C system maintenance636$37–$278
Heating system maintenance392$27–$176
A/C system repair280$135–$633
HVAC system repair268$83–$593
Heating system repair249$78–$441
Heating system installation198$1.2k–$2.1k
Plumbing leak repair148$227–$807

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