How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREChapman Heating, Air Conditioning, Plumbing and Electrical
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.
Chapman Heating, Air Conditioning, Plumbing and Electrical for toilet repair
Clear ✕All 79 Google reviews tagged “Toilet repair” · showing 60
Michael was great. We looked over the situation and my wife and I weighed the options. Michael then fixed our toilet. It was a pleasure to meet him .
John Basicker was very professional and did a thorough job during our scheduled plumbing maintenance.
Had a plumber come out Sunday he said he couldn't fix the problem which was not an issue. He said they will come out the next day between noon and 2pm. Monday I take a half day off of work to be home while the plumbers are there. 2pm comes and the plumbers haven't showed up so I call the office. The lady says they…
Von was nice and informative working hard to clear my drains and was nice to my dogs as well.
Heidi was the best she came in and checked everything out, fixed the problem and was gone in about 10 minutes. I really appreciated her help. She was a very kind and explained everything to me.
Heidi did an excellent job but the $550 cost was way too excessive.
After an unexpected flood in my house Tyler was cool, calm and collected and walked me through next steps — not trying to upsell me, either. The $99 for the service call was a true bargain!
Great service!
Chapman is always readily available and able to get a technician out quickly. They have experience and have handled all problems well. From the schedulers to our servicemen, fantastic
I waited a month to be sure that the installation of the tankless water heater did not have any issues. It's working fine and nice to no longer have a big water tank in the garage. They reduced the price for me because I paid up front instead of financing.
He understood my Bryant Thermostat ~ Programed it ~ no one else has offered to program it or even understood how to use it from other companies. Throughly evaluated every single What it could be. Great job. He has been at my home for 3 visits with different parts and continued to check and troubleshoot even calling…
Wanted $750 for a $18 dollar part and maybe a couple hours of work. I called to ask for a manager—left a message with someone working from home and never heard back .
Von was efficient and explained things well. And he’s just a really nice guy. Great work!
Keith was such a gentleman, and as he was checking the furnace & AC. He explained what he was checking & why; and vwhat was that particular parts function. He explained that wasn't here to sell me something I didn't need. I appreciate honesty and respect. Thank you for this good service man. Mrs. Cope
Ryan did an excellent job taking care of our outdoor faucet problem!! Got here & got it all taken care of in time for us to leave for something we needed to do!
Chapman consistently treats us well, but Kordell truly went above and beyond. He was very patient and understanding with questions and performed services beyond expectations. We would definitely recommend his work!
Tyler spent a good amount of time diagnosing the mystery leak and provided some good thoughts on the source.
Fast and efficvery knowledgeable.
I had noticed a rise in my water bill. Michael came out and immediately knew what was going on with my downstairs toilet. We scheduled another visit to make repairs and Michael suggested ways I could save money on the work. He definitely had my best interest in mind!
Very pleasant.
Brian was excellent he was responsive and informative. He was a little late compared to the window for service. It's understandable with all the storms that have been rocking Indianapolis. He made sure to tell us what was going on and explaining what the issue was and explained what he was doing to check that…
He was terrific. I couldn't thank him enough for being available today, Sunday, to get and install our new hot water heater.
Great experience
Thanks for the help. Great guy.
Ryan did a wonderful job. Fixed the problem and advised us.
Prompt and courteous....Quickly diagnosed the issue and wrote up a reasonable quote. Left to get a part but returned shortly and fixed the problem.
Brenden Stansbury explained what are the choices in the toilet repair/change. It was his second job in our house. In the first one he fixed poor quality work performed by his colleague. Professional behavior and good work. If you want to have a good plumber ask for Brenden!
My outdoor hose faucet was leaking. I have experienced troubles in the past but this leaking was excessive and beyond my skill level. I called Chapman and they were at my home within 3 hours to repair the problem and replace my valve. This was in line with my previous good experiences with them and I have a high…
Very professional. Answered all my questions. Handled all my issues fabulously.
Tyler arrived in good time. He was easy to work with and very open about the circumstances and problem solving. He was able to release a clog and moved on to other issues in the job, resolving problems removing a legacy piece of equipment with a leaking valve as well as how best to resolve main water supply…
Von was very pleasant and polite. Fixed the problem I was having with my toilet. First time using Chapman Plumbing, I would definitely recommend them
Saturday visit was needed and Chapman showed up right within our window we were given and service was done in a timely manner! Appreciate the folks at Chapman and their stellar customer service!
Von was an excellent worker. He has a good personality.
These guys came in and helped me out so much. They had to create an opening to replace a faucet, found an issue where my outside waterline was constantly running and fixed it and took the time to prepare me for their next visit. Very honest and understanding when it comes to the needs. Definitely will call them again!! See you guys next Tuesday!
Your technician was prompt, polite, and did a thorough job of repair. He was a good representative for Chapman.
Brandon was an extremely friendly plumber who took care of our issue quickly, and professionally. We would ask for him again.
Wonderful job and great answers to questions would recommend in the future
Friendly and very helpful!
Brenden was courteous and professional and fixed the issue in a short time.
Prompt, friendly, thorough and explained things so I could understand them
Excellent service from Brandon Sweetman and Chapman Plumbing. Thank you so much for your quick response and professionalism. Would recommend anytime you have a Plumbing need.
Great job! Fixed all the plumbing issues.
John B. was great. Diagnosed the problem with options to rectify. He was very personable and professional. We will be sure to request him when the next need arises. We use Chapman for all our HVAC and plumbing needs. They have provided us with quality service and peace of mind
The representative was very good. Through and professional. He explained everything he did and changed my battery.
Trent was extremely polite and courteous. He went right to work and serviced my furnace and he also was able to get my humidifier up and running. I did not know that it was not operating properly. You should feel fortunate to have him as an employee.
Brandon was great and super professional!
Kordell was very pleasant and professional
Brandon from Chapman was knowledgeable about the repair need. Thought he was only going to access what needed to be done. Even though more extensive than what was expected, he stuck with repair project, completing in a timely manner. Impressed that he cleaned up afterwards! Thanks for a job well done.
Von Ross, did an excellent job was totally personable, professional and was great to work with.
Billy was great. Didn’t talk down to me, didn’t try to upsell me, made me very comfortable. In short, he was great. I love Chapman 👍
Our experience with Von/Chapman was good. Von was professional and when he left there was no clean up to do. We have been a customer for several years and have always been satisfied.
I got no invoice showing what was paid. Almost $900.00 for a new toilet. This is outrageous. Will be filing complaint and never recommend this company.
Took advantage of an elderly man. Had to comeback three times and never fixed it correctly. Very dissatisfied with service
Fast appointment, everything explained in detail, Von was friendly, funny, polite, and he put up with my annoying barking dog. Great service!
Israel was very efficient, polite and professionally friendly. He politely listened to my concerns then went into action. He got my toilet solidly anchored again and my sink leveled so it would hold water. He left his whole area neat and orderly. I recommend him highly.
The entire crew was polite, professional and completed their jobs in a timely manner. They cleaned up after the job and everything was tidied up before leaving. It was a pleasure as always to work with Chapman and would highly recommend this company for all your HVAC, heating and plumbing needs.
Tyler explained things very well and did a good job.
Quick appointment was obtained. Plumber was fast, efficient, polite, and explained everything well, and fixed the issue .
Timely, corteous, polite!
Brendan was respectful, courteous and professional. He is installed the new toilet, cleaned the area efficiently and effectively.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 991 | $27–$216 |
| A/C system maintenance | 636 | $37–$278 |
| Heating system maintenance | 392 | $27–$176 |
| A/C system repair | 280 | $135–$633 |
| HVAC system repair | 268 | $83–$593 |
| Heating system repair | 249 | $78–$441 |
| Heating system installation | 198 | $1.2k–$2.1k |
| Plumbing leak repair | 148 | $227–$807 |
