Experts Reviews · Company report
Chapman Heating, Air Conditioning, Plumbing and Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Chapman Heating, Air Conditioning, Plumbing and Electrical

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 7,375 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 91% of leak detection services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 89% of leak detection services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 94% of leak detection services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chapman Heating, Air Conditioning, Plumbing and Electrical is better than 82% of leak detection services.A
82

Reviews for your job

Customers hired Chapman Heating, Air Conditioning, Plumbing and Electrical for 8 kinds of job.

Chapman Heating, Air Conditioning, Plumbing and Electrical for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$466
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 44 Google reviews tagged “Water heater repair” · showing 20

JayLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Great company. The Rep was very knowledgeable and friendly when he was servicing my AC unit

Paid $1,000+Reasonable priceHVAC system maintenanceWater heater repair
Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Here for a quote. On time, very nice. Getting other quotes.

Paid $100–200Reasonable priceWater heater repair
Robert8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Service technicians Jacob and Heidi provided outstanding customer service during rhe scheduled biannual maintenance check of our heating/cooling system and flushing of our hot water system. They both were very professional during the scheduled service call. They are both valuable employees if you ask me, who…

Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenanceWater heater repair
Jeffrey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Friendly and very professional service. Corey went above and beyond to determine the root cause of the issue and developed both short term and long term solutions.

HVAC system maintenanceWater heater repair
Teresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Chapman responded quickly to my emergency water heater valve issue.

Paid $100–200Reasonable priceWater heater repair
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Arrived on time. Pleasant young man. Addressed all concerns. Will recommend.

Paid $1–200Great priceWater heater repair+ Professionalism+ Value
BettyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Brenden did a good job and is a good representative for Chapman.

Paid $1–100HVAC system maintenanceWater heater repair
Tara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Troy did a great job. I appreciate his detail and information given regarding the maintenance on our AC units.

A/C system maintenanceWater heater repair
Shana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Israel was pleasant, professional, clean, and polite. He was able to explain the problem with our water heater to me and present the fix for the problem. I would recommend him.

Paid $1–100Great priceHeating system maintenanceWater heater repair
Zachary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ryan and his trainee were great. In and out. Did exactly what I asked and warned me of future issues given heater is so old. Really pleasant folks.

Paid $300–400Great priceWater heater repair
Stacy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Brandon was very professional and knowledable

Reasonable priceWater heater repair
LesliLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

So happy I chose Chapman for my plumbing services! They were very prompt at responding to my request and had openings right away. Von did our service and was very professional! The cost of the service was reasonable and I didnt have to wait very long for Von to arrive in the 8-5 pm time window. I will use them for future needs!

Paid $200–300Reasonable priceWater heater repairGarbage disposal repair
Beth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I called Chapman this morning and they had a friendly, knowledgeable repairman on my doorstep this afternoon. He fixed my problem and shared helpful advice on a couple other issues as well.

Water heater repair
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Jarick was very knowledgeable, friendly, he went right to work after sizing up the job to be done. He explained what he was doing , shared the condition and function of all part of the AC unit. Suggested a repair that could be done now or later and we went a repair . We had complete trust in Jarick and the job he did. Thanks

Paid $1–100Great priceA/C system maintenanceWater heater repair
Dennis12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Service Technician was thorough, explained things very well and seems to really know what he's doing. Always friendly and honest support techs!

Paid $1–100Reasonable pricePlumbing pipe repairWater heater repair
Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Our tech, Billy, was amazing! He was on time, helpful, friendly, and knowledgeable. I would highly recommend him for any jobs you have!

Paid $1–100Great pricePlumbing leak detectionWater heater repair
Chuck2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Israel did great, but there was a big mis-understanding about the height of the toilet and you were not willing to make it right.

Paid $200–300Reasonable priceWater heater repair
Tanner4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chapman came out and helped with emergency service on a Sunday. Our tech Ryan was cool and very helpful in talking through our needs! Would recommend.

Paid $200–300Reasonable pricePlumbing pipe repairWater heater repair
Ric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Billywas on time, thorough and professional. He diagnosed what was wrong with my water heater very quick and also figured out why my water softener wasn't working.

Reasonable priceWater heater repair+ Punctuality+ Quality+ Professionalism
Annette8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Always courteous and helpful. They do a great job

Reasonable priceWater heater installationHVAC system maintenanceWater heater repair

Show more water heater repair reviews (24 more) →

Price

$161-61% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 64%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance991$27–$216
A/C system maintenance636$37–$278
Heating system maintenance392$27–$176
A/C system repair280$135–$633
HVAC system repair268$83–$593
Heating system repair249$78–$441
Heating system installation198$1.2k–$2.1k
Plumbing leak repair148$227–$807

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