Analyzing 7,518,1057.5M ReviewsFor 21,19621.2K Experts
Customers frequently praise the company for same-day availability, punctual technicians, and clear communication during repairs for washers, dryers, and refrigerators. Many reviewers note that staff provide honest pricing and educational guidance on appliance maintenance. However, low-star reviews highlight a pattern of unresolved issues, where customers report paying significant fees for incomplete repairs or receiving no follow-up on ordered parts.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
652 Google reviews we collected
Phrases our text analysis found in 570 written reviews
Price verdicts customers left with their Google review
Middle half of what 19 customers paid ($126–$240) · gold mark = category median.
How often each topic comes up in the written reviews
We read 570 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris was punctual, efficient & did a great job with my dryer repair.”
“Then I got a message Monday saying they had to buy parts elsewhere and it would be Friday instead—fine, delays happen.”
“Expert Product knowledge, quick, confident, friendly, on-point, and a pleasure to deal with!”
“The level of rudeness, inflexibility, and unnecessary pressure throughout this entire process was unacceptable.”
“Excellent service on my LG Washing machine from Chris.”
“This was the worst repair experience I can remember.”
“I highly recommend Chris and the whole Charleston Appliance team!”
“I hope the review above helps others avoid this unnecessary headache.”
“If you are interested in purchasing it, I am willing to negotiate a reasonable price.”
“Fixed the issue and didn’t over charge me !”
“He was very honest about the issue and fixed it promptly!”
“Communication was clear, and the repairman allowed me to watch as he completed the repairs so I would know how to take the dryer apart in the future.”
“Thurs night it was still hot on the fridge side so we left a message but he didn't respond.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Charleston Appliances and Repairs for 8 kinds of job. Pick one to see what they paid and said.
Excellent service. The tech was kind, funny, and very knowledgeable. Can’t beat same day service with a smile!
Excellent service on my LG Washing machine from Chris. Was on site here within 4 hours of my call. Thank you🙏
This was the worst repair experience I can remember. A month later after first contact, I'm out of over $250 and my stove is not fixed. They didn't make appointment times, order the work part and never fix the stove.
Chris came out to fix the top rack of my Whirlpool dishwasher and I cannot recommend him and Charleston Appliance enough! Chris arrived on time, was super knowledgeable, worked quickly and efficiently, and had my dishwasher rack fixed in no time. He was super friendly and had me laughing, too! He also taught me how…
Charleston Appliances and Repairs have been professional and kind when fixing my dryer. Communication was clear, and the repairman allowed me to watch as he completed the repairs so I would know how to take the dryer apart in the future. I highly recommend them for any appliance repairs. I plan to use them for any future appliance issues.
Chris was great! Professional, knowledgeable and kind. He repaired our dishwasher and it is working like new!
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 51 | $196–$536 |
| Washer/dryer repair | 37 | $225–$377 |
| Dryer repair | 34 | $146–$334 |
| Washing machine repair | 28 | $132–$365 |
| Refrigerator repair | 25 | $209–$379 |
| Dishwasher repair | 20 | $153–$340 |
| Stove, cooktop & oven repair | 13 | $275–$705 |
| Oven repair | 9 | $221–$506 |
4.8 ★★★★★ 652 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Chris is awesome, great work and conversation!
Thank you kindly
Excellent service. The tech was kind, funny, and very knowledgeable. Can’t beat same day service with a smile!
Thank you kindly
Repair completed quickly and professionally. Thank you.
Thank you
Excellent service on my LG Washing machine from Chris. Was on site here within 4 hours of my call. Thank you🙏
Thank you
Chris was punctual, efficient & did a great job with my dryer repair. Same day service!
Thank you
Chris helped us diagnose the issue. Super helpful.
Ty
Chris is phenomenal! He has helped me with appliance issues on several occasions and he’s the best repairman you will find. And, his warm personality and sense of humor make a service call with him a true delight.
Thank you
This was the worst repair experience I can remember. A month later after first contact, I'm out of over $250 and my stove is not fixed. They didn't make appointment times, order the work part and never fix the stove.
You say that; but please tell the whole story. Your stove doesn't have the model number. The technician came out to your property 4 times. Each time your stove was covered with roaches; he told you to spray the roaches but each you waited until he came to do the work and the roaches were everywhere. We don't work in conditions like that. We did install a new switch but you need a burner also. Since you don't have a model number we have to take the stove parts off and to match it up. If you get the stove cleaned up we'll come back. Sorry for your troubles.
These guys are awesome! Expert Product knowledge, quick, confident, friendly, on-point, and a pleasure to deal with! Thank You!!
Thank you kindly
Great communication and very knowledgeable. Thanks.
Thank you
Analyzing 7,518,1057.5M ReviewsFor 21,19621.2K Experts
