Experts Reviews · Company report
Charleston Appliances and Repairs logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%56+13.6Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty73−2.7Momentum penalty84−1.6Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Charleston Appliances and Repairs

Summerville, SC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.8★ from 652 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Charleston Appliances and Repairs is better than 76% of refrigerator repair services.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Charleston Appliances and Repairs is better than 56% of refrigerator repair services.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Charleston Appliances and Repairs is better than 73% of refrigerator repair services.B
73
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Charleston Appliances and Repairs is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Charleston Appliances and Repairs is better than 84% of refrigerator repair services.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Charleston Appliances and Repairs is better than 91% of refrigerator repair services.A
91

Reviews for your job

Customers hired Charleston Appliances and Repairs for 8 kinds of job.

Charleston Appliances and Repairs for dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$50–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 34 Google reviews tagged “Dryer repair” · showing 20

RosemarieLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chris was punctual, efficient & did a great job with my dryer repair. Same day service!

Dryer repair
Kenneth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fixed our deyer quickly n great price

Dryer repair
Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Charleston Appliances and Repairs have been professional and kind when fixing my dryer. Communication was clear, and the repairman allowed me to watch as he completed the repairs so I would know how to take the dryer apart in the future. I highly recommend them for any appliance repairs. I plan to use them for any future appliance issues.

Paid $200–250Great priceDryer repair
Grant4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Chris was quick and effective. Very knowledgeable of his field. Very friendly as well. 10/10 recommend them!

Paid $50–100Great priceDryer repair
Juanita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris came in and explained everything fixed my issue and was very personable. He was a little late but they kept me apprised of his delay which was fine.

Dryer repair+ Responsiveness+ Quality+ Professionalism
MarieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience, very honest! We needed a dryer repaired. Mr Chris came by identified immediately the problem and fixed it. Highly recommend Charleston Appliances and Repairs to others.

Dryer repair+ Responsiveness+ Punctuality+ Quality
Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris came out the next day and diagnosed the problem with our dryer. He ordered the necessary part and was back the day after to complete the repair. We're very happy with the quality of the work and how quickly they were able to fix it.

Dryer repair+ Responsiveness+ Punctuality+ Professionalism
Barbara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

He was prompt and very knowledgeable and efficient. Reasonable prices.

Dryer repair
BobLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Can't thank these guys enough for helping me out. Knew exactly what to ask me with regard to my dryer issue. Thanks so much!

Dryer repair+ Responsiveness+ Punctuality+ Quality
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris was very helpful and very punctual

Dryer repair
KatrynaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris is friendly and responsive. Quite a joker. Dryer fix was easy. Will call again if needed.

Dryer repair+ Responsiveness
Annette12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job. Very friendly, knowledgeable and explained the problem of the dryer . Thank you

Dryer repair
clay4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris was great. Knowledgeable and efficient. Thanks for fixing our dryer!

Dryer repair+ Responsiveness+ Punctuality+ Quality
Tricia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The technician was very knowledgeable and completed the repair very fast! Price was reasonable and kept my dryer out of the landfill and back to great working condition.

Dryer repair+ Responsiveness+ Punctuality+ Quality
Jessica10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super fast and efficient! We called around 11 am and issue was taken care of around 3 pm- same day.

Dryer repair+ Responsiveness
Claire2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service and friendly staff!!

Dryer repair
Janine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very satisfied! Diagnosed issue, made recommendations while considering my budget. Friendly, professional, will call again if needed in future!

Dryer repair+ Responsiveness+ Punctuality+ Quality
LindaLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They serviced a dryer at our business. They were able to fit us in the same day which was huge considering the amount of laundry we do on a daily basis. They were really easy to communicate with by text after our initial phone call. The fee was also very reasonable in my opinion considering the same day service and…

Dryer repair+ Responsiveness
Shawn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chris fixed the dryer and the ice maker and gave us helpful information for the future.

Dryer repairRefrigerator/freezer repair
Yolanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mr. Chris is awesome!!! Not only did he repair my dryer in a timely manner. He bless me with words of wisdom

Dryer repair+ Responsiveness+ Punctuality+ Quality

Show more dryer repair reviews (14 more) →

Price

$180-38% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 69%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair51$196–$536
Washer/dryer repair37$225–$377
Dryer repair34$146–$334
Washing machine repair28$132–$365
Refrigerator repair25$209–$379
Dishwasher repair20$153–$340
Stove, cooktop & oven repair13$275–$705
Oven repair9$221–$506

Compare with