Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts

Experts Reviews · Company report
Charleston Appliances and Repairs logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%56+13.6Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty73−2.7Momentum penalty84−1.6Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Charleston Appliances and Repairs

Summerville, SC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.8★ from 652 Google reviews

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Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Charleston Appliances and Repairs is better than 76% of refrigerator repair services.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Charleston Appliances and Repairs is better than 56% of refrigerator repair services.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Charleston Appliances and Repairs is better than 73% of refrigerator repair services.B
73
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Charleston Appliances and Repairs is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Charleston Appliances and Repairs is better than 84% of refrigerator repair services.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Charleston Appliances and Repairs is better than 91% of refrigerator repair services.A
91

Reviews for your job

Customers hired Charleston Appliances and Repairs for 8 kinds of job.

Charleston Appliances and Repairs for freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 11

All 6 Google reviews tagged “Freezer repair”

Nick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very prompt and professional service with the expertise to accompany. Would recommend for anyone in the Charleston area.

Freezer repairRefrigerator repair+ Responsiveness+ Professionalism
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The appraisal was quickly given to me. Chris came and fixed it in a timely matter. He was very respectful and cleaned up afterwards. Thank you Chris. We will definitely call you again if we need you for evening.

Freezer repair+ Responsiveness+ Punctuality+ Quality
KatieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The owner Chris was fantastic. He came quickly and fixed our in-door ice maker that had been giving us trouble for two weeks. When I thought we had it fixed by ourselves I canceled our first appointment with him, and he said ok no problem. He texted me the next day just to see if I got it working ok... As it still…

Freezer repair+ Responsiveness+ Professionalism
Colleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chris has been such a professional and personable business owner. He has responded promptly to service requests. Our side-by-side refrigerator/freezer and, of late, electric clothes dryer, are all humming away again happily, thanks to Chris. We are very grateful to have had his expertise and attentiveness…

Dryer repairFreezer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
Tessa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I called Charleston Appliances and Repairs when our fridge/freezer quit cooling on a Saturday and he was at our house within a couple of hours and it was repaired before noon! Excellent service and we will definitely use again.

Freezer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
DeniseLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Freezer repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality

Price

$180-38% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 69%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair51$196–$536
Washer/dryer repair37$225–$377
Dryer repair34$146–$334
Washing machine repair28$132–$365
Refrigerator repair25$209–$379
Dishwasher repair20$153–$340
Stove, cooktop & oven repair13$275–$705
Oven repair9$221–$506

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