How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%56+13.6Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty73−2.7Momentum penalty84−1.6Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORECharleston Appliances and Repairs
Summerville, SC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.8★ from 652 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Charleston Appliances and Repairs for 8 kinds of job.
Charleston Appliances and Repairs for refrigerator/freezer repair
Clear ✕All 51 Google reviews tagged “Refrigerator/freezer repair” · showing 40
Repair completed quickly and professionally. Thank you.
Chris is phenomenal! He has helped me with appliance issues on several occasions and he’s the best repairman you will find. And, his warm personality and sense of humor make a service call with him a true delight.
Very knowledgeable technician that helped me fix my issue and also helped we with another issue and showed me how to find the specific part number I needed for my fridge and encouraged me to order the part myself so it would be cheaper and showed me how I could repair it myself.
Transparent - fair - communicative - great price
Very quick response, honest, fair price. Would highly recommend!
Chris was very helpful and kind! Fixed our fridge and was great to work with!
Joe was excellent!!
Chris did a great job. Great personality and professional.
Chris is amazing. Refrigerator was fixed fast. Charleston Appliances and Repairs is the best.
Mr. Collins was very nice and knowledgeable. He was able to diagnose our refrigerator issue quickly and advise us on how to proceed with the solution. Highly Recommended!
Excellent experience!
Chris was very friendly and fixed our freezer door with ease.
My fridge stopped working and within 2 hours of my call, Chris came out and replaced the relay on the fridge and got it working right away. He was friendly and explained everything to me. Even fixed the door to the fridge as it wasn’t closing properly. Highly recommend this family business!!
Excellent experience! Chris was professional and personable. Fixed the problem in a timely manner! Would highly recommend!
Great to work with, highly recommended.
Fixed - adjusted the fridge door hinge , now works perfectly again
I called Charleston appliance and they came out within two hours! Chris was able to fix our refrigerator within 30 minutes and had the part on his van! Thankful!!
Quick, same day service! Fridge was fixed within 2 hours of making the call.
Chris was friendly acnd helpful and got right to the issue and gave us a good discount being seniors
They were very responsive from the initial call through the resolution of the issue. Chris was able to diagnose the problem with the refrigerator and provide a solution that saved me money. I highly recommend this company and will definitely use them in the future when needed.
Chris was quick to respond and able to take care of our client’s repairs same-day! Definitely recommend!!!
Mr. Chris is really nice and professional. Cares about the work he does.
Charleston Appliance Repair did a great job getting my fridge/freezer up and running. Chris was very helpful and professional. I would highly recommend them to others who need a repair service.
Chris solved our refrigerator issue within a matter of minutes. He saved us a lot money and also went out of his way to get to us within a couple of hours from when we called.
Quick, friendly service. Almost embarrassingly simple repair and didn't charge take advantage of our situation. Will definitely call again should something else need repair
Came out quickly and resolved problem in timely manner! Thanks Chris!
We had a fridge/freezer issue that I couldn’t figure out and was dreading the idea of having to replace it. Called Charleston Appliance Repair and was able to schedule an appointment next day. Chris came out and diagnosed my issue immediately. Fixed it in less than 10 minutes and was very fairly priced as well as…
Freezer went out overnight. Called several appliance shops. Wanted me to go on website and leave info. Called Charleston Appliance Repair. Owner picked up and asked how could he help me. Told him my situation. Said they would be here in 2 hours. He showed up right on time and had the freezer working in less than one…
Chris was fantastic! Our refrigerator water dispenser had been leaking for several weeks so I called Charleston Appliance and Repairs, and they responded immediately and came out the very next day. They were able to diagnose the problem, get the part that was needed, and had it fixed within a day of their first…
Chris fixed the dryer and the ice maker and gave us helpful information for the future.
Charleston Appliances and Repairs were a Godsend. Not only did he immediately identify why our fridge was leaking and get right into fixing it, he explained everything to us so we'd understand the issue and what to do next time. He was incredibly professional and kind, and was honestly the nicest house guest we've…
This company had great customer service. My refrigerator was broken and everyone else was going to take 1-2 weeks and they were able to come out the same day! Very professional and expert diagnosis to help us get our refrigerator up and running. Would definitely recommend them!
Chris was excellent and very personable. I would highly recommend.
On time, professional, diagnosed correctly and repaired quickly. Don't waste your time with others, call Chris and he'll get it done.
WHAT a blessing that I found this company. IT is a Friday afternoon and Chris was so kind in helping fix the refrigerator/freezer. I would recommend them highly
Chris was great! I contacted Charleston Appliance Repair because my refrigerator was not cooling. Chris came out the same day and quickly fixed the problem. Fair price and excellent service!
We strongly suspected that I would need a new compressor, but Chris suggested that we try a simpler fix based on his intuition. It worked. This company probably saved me $750, even taking into account the diagnostic fee and the repair we tried. I am very happy with Chris Collins and they way he handled this. A good company to know.
We've used Charleston Appliance & Repairs several times. They are responsive and dependable and do great work! I highly recommend them for your appliance repairs.
Chris , was honest and talented and a good conversationalist !
Chris was friendly, professional and prompt. He communicated clearly and concisely throughout the whole process. From initial call and text for service, during the repairs, which he broke down step by step as he was working through them, to helpfully checking back after the repairs were complete to be sure things…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 51 | $196–$536 |
| Washer/dryer repair | 37 | $225–$377 |
| Dryer repair | 34 | $146–$334 |
| Washing machine repair | 28 | $132–$365 |
| Refrigerator repair | 25 | $209–$379 |
| Dishwasher repair | 20 | $153–$340 |
| Stove, cooktop & oven repair | 13 | $275–$705 |
| Oven repair | 9 | $221–$506 |
