Veterinarian · North Charleston, SC · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 50 veterinary techniciansiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★255 Google reviews · 24 photos
99%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Charleston Veterinary Cardiology five out of five stars based on 255 reviews, with the owner responding to every comment. Clients frequently praise the clinic’s punctuality, noting that appointments are often scheduled early or completed without waiting. Staff and doctors are described as friendly, compassionate, and thorough in explaining complex cardiac conditions and treatment plans in simple terms. While most feedback highlights efficient communication and clean facilities, a small number of low-star reviews criticize perceived rudeness and rushed interactions during end-of-day visits.
Google rating: 5.0 out of 5 from 255 reviews (99% five-star).
Reviews on this page: 255 Google reviews (202 with written comments, 21 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 15, 2026.
Service: Veterinary Technician serving North Charleston, South Carolina.
Data from Google, last updated November 10, 2026.
Score profile vs other veterinary technicians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyVeterinary Technicians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Charleston Veterinary Cardiology: 95/100 on this factor. Category median: 84.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Charleston Veterinary Cardiology: 88/100 on this factor. Category median: 80.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Charleston Veterinary Cardiology: 92/100 on this factor. Category median: 92.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Charleston Veterinary Cardiology: 100/100 on this factor. Category median: 89.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Charleston Veterinary Cardiology: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Charleston Veterinary Cardiology: 92/100 on this factor. Category median: 57.A
92
Bar = this company · dark tick = category median.
Star ratings
255 Google reviews we collected
5.0of 5
5 stars25299%
4 stars00%
3 stars00%
2 stars10%
1 star21%
Praise vs complaints
Phrases our text analysis found in 202 written reviews
99%praise
Praise43199%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable686%
Overpriced00%
Not sure114%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14032%
Communication9021%
Would recommend6816%
Quality & results5914%
Speed & response5513%
Honesty & trust123%
Price & value113%
What customers talk about
We read 202 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jacobson is so knowledgeable and so thorough when it comes to heart conditions of our canine children.”
“They always take the time to answer our questions, explain everything thoroughly, and make us feel like our dog is their top priority.”
“I’m beyond impressed with the entire experience and would highly recommend them to anyone looking for exceptional care for their pets!”
“Jake Jacobson was so kind and smart, he took the time to explain things thoroughly to me.”
“Was not rushed but services provided were efficient.”
“The care, compassion, and genuine concern they show our dog at every visit are truly exceptional.”
“He then took a great deal of time explaining to us that yes, she has a heart murmur, but that was not what was causing her illness.”
People customers mention
Jacobson109 reviews
Jake20 reviews
Jacobsen7 reviews
Rittenberg3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Charleston Veterinary Cardiology for 1 kind of job. Pick one to see what they paid and said.
V.5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Actually was able to take us early. Doctor was personable and answered all questions. Was not rushed but services provided were efficient.
Reasonable priceService not listed
zacharyLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I can’t say enough great things about Dr. Jacobson and the entire staff. The care, compassion, and genuine concern they show our dog at every visit are truly exceptional. They always take the time to answer our questions, explain everything thoroughly, and make us feel like our dog is their top priority. I truly…
Kim2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
My husband and myself were very impressed with this facility. The staff were so friendly and helpful. We were thankful to have been referred to this facility from our vet Dr Marino. Dr Jacobson explained everything and gave us all the time we needed to discuss Finn
KaylaLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I brought my sweet baby in today after our primary vet found a heart murmur, and I truly couldn’t be more grateful for the care we received. They got us in so quickly for both an exam and an echocardiogram, which gave me so much peace of mind.
From the moment we walked in, everyone was incredibly kind and…
shannonLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Dr Jake is phenomenal! He is at the forefront of Veterinary Cardiology. He breaks things down in simple terms and visuals so you can understand what is happening with your pet. He is patient, kind and understanding. I moved to FL recently and could not get a cardio appointment anywhere for 5 months. My pet had seen…
Jenny10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
This was the most friendly and calm visit we’ve had in a long time. Dr. Jake Jacobson was so kind and smart, he took the time to explain things thoroughly to me. Every staff member I encountered had a smiling face and seemed happy to be there. Not to mention, I didn’t sit there for hours. It was very quick,…
I can’t say enough good things about this practice. Dr. Jacobson is so knowledgeable and so thorough when it comes to heart conditions of our canine children. My Chihuahua terrier who is 16 years old had been hospitalized in the emergency specialty vet for several days while I was out of the country out of the blue. The hospital had told me he had congestive heart failure, and he was in an oxygen tank for several days. This diagnosis came from out of the blue as he had never had any heart problems his entire life and he saw the vet quite frequently actually every three weeks. We saw Dr. Jacobson and received a completely different diagnosis, which was so much more positive than the previous diagnosis and made so much more sense. Immediately took him off the Lasix. They were giving him that was damaging his kidneys already even though he’d only taken it for a few short days and he is already feeling much better. If you have a pet with any sort of heart condition I definitely can’t say enough good things about this practice and Dr. Jacobson and no matter how far away you are. It is worth the drive to get the Quality and knowledgeable information that Dr. Jacobson has. Thank you guys so much for taking such great care of Hammy! Also, I wanted to add that Hammy really liked Dr. Jacobson and staff, and was not traumatized going there or being there at all. Which says a lot! Because Hammy is a very good judge of character!
Response from the owner · a month ago
Thanks for joining us and thanks for such a glowing review! We’ll be checking in on Hammy, it was a pleasure meeting you all!
V. Lee Moore5 reviewsiTotal number of Google reviews V. has written across all businesses on Google Maps, not just this one.
I can’t say enough great things about Dr. Jacobson and the entire staff. The care, compassion, and genuine concern they show our dog at every visit are truly exceptional. They always take the time to answer our questions, explain everything thoroughly, and make us feel like our dog is their top priority. I truly believe he is in the best possible hands, and I have no doubt that he’s doing as well as he is because of Dr. Jacobson and his incredible team. We are beyond grateful for everything they do.
Response from the owner · 3 months ago
Thank YOU for always being so helpful! We love that you help us get through Apart's testing in a way that's best for him. Y'all are the best.
Kim Seaberg2 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
My husband and myself were very impressed with this facility. The staff were so friendly and helpful. We were thankful to have been referred to this facility from our vet Dr Marino. Dr Jacobson explained everything and gave us all the time we needed to discuss Finn
Response from the owner · 5 months ago
Thank you for the kind review! Love our Cavvy visits, Finn is just great!
Kayla provoLocal Guide · 20 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
I brought my sweet baby in today after our primary vet found a heart murmur, and I truly couldn’t be more grateful for the care we received. They got us in so quickly for both an exam and an echocardiogram, which gave me so much peace of mind.
From the moment we walked in, everyone was incredibly kind and compassionate, the front desk, the vet tech, and the doctor all made us feel welcomed and cared for. They treated my dog with such gentleness and attention, and you can tell they genuinely love what they do.
The office itself is absolutely adorable and has such a warm, inviting atmosphere. I’m beyond impressed with the entire experience and would highly recommend them to anyone looking for exceptional care for their pets! 🐾
Response from the owner · 6 months ago
Thanks for joining us and letting us care for Banksy boy. We appreciate the kind words and 5 stars!
shannon cooneyLocal Guide · 14 reviewsiTotal number of Google reviews shannon has written across all businesses on Google Maps, not just this one.
Dr Jake is phenomenal! He is at the forefront of Veterinary Cardiology. He breaks things down in simple terms and visuals so you can understand what is happening with your pet. He is patient, kind and understanding. I moved to FL recently and could not get a cardio appointment anywhere for 5 months. My pet had seen Dr Jake here in the low country years ago and I gave him a call. He got us in the same week. He also was able to get us in with a dentist next day. Again 3 month wait for specialist dental consult in FL. I would highly recommend Dr Jake and his wonderful staff for any of your pet's cardiac needs. Also amazing cold brew and snacks for the rest of the furamily! Thanks Dr Jake!
Response from the owner · 8 months ago
Thank you so much for the kind words and wonderful review! We're grateful to have such dedicated pet parents, near and far.
Jenny Lydick10 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
This was the most friendly and calm visit we’ve had in a long time. Dr. Jake Jacobson was so kind and smart, he took the time to explain things thoroughly to me. Every staff member I encountered had a smiling face and seemed happy to be there. Not to mention, I didn’t sit there for hours. It was very quick, pleasant and calm. I would definitely recommend you look no further.
Response from the owner · 9 months ago
Thank you so much for the wonderful review! And thank you for trusting us with Nala's care - it is our pleasure.
Lee McKennaLocal Guide · 17 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
The office is very clean and organized. The staff is welcoming and very professional. Dr. Jacobson took his time explaining what he was going to do for the exam and then was very detailed with explaining the findings and course of treatment. We feel fortunate to have his resources available for our pup and would highly recommend Charleston Veterinary Cardiology to anyone in need of this service for their pet.
Response from the owner · 10 months ago
Thank you so much for visiting us and trusting us with Zumi's cardiac care!
Aimee NehileyLocal Guide · 12 reviewsiTotal number of Google reviews Aimee has written across all businesses on Google Maps, not just this one.
5 star experience from the minute you walk in the door till well after you leave. Everyone was so friendly on entry and even offered complementary coffee and snacks on arrival! Dr Jake was very personable and broke things down in an easy to understand manner. Helped get my senior beagle relief after many visits back and to our regular vet with no resolution. Personally called to check in on our dog and got an issue resolved. Would highly recommend!
Response from the owner · 10 months ago
Awwww thanks! Sorry it took some back and forth to get the cough sorted, but I’m glad we were able to find a solution. Call us with any concerns! Thanks for the five stars, it means a lot!!!
