Experts Reviews · Company report
Charlotte Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%29+2.1Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Charlotte Plumbing

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 1,548 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Charlotte Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Charlotte Plumbing is better than 88% of drain cleaning services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Charlotte Plumbing is better than 95% of drain cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Charlotte Plumbing is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Charlotte Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Charlotte Plumbing is better than 29% of drain cleaning services.D
29

Reviews for your job

Customers hired Charlotte Plumbing for 8 kinds of job.

Charlotte Plumbing for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.70
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$353–$1.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 52
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 70 Google reviews tagged “Plumbing pipe repair” · showing 20

MelissaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Having your water heater go out it’s super stressful, especially when you have a big family. Ours went out Friday night and I was able to reach out to this company and have someone contact me the next day. We scheduled service and on Monday at 10 he was here and by 1:30 he was gone. Alex did fast service was very…

Not sureWater heater installationDrain cleaningPlumbing leak detection
scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Alex was very nice and hard working! He found and repaired a difficult leak that has been driving us crazy! I would definitely have him come back for any future work.

Plumbing leak detectionPlumbing pipe repair
Jess2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I just moved into a new house and realized it had plumbing issues, I called charlotte plumbing and they sent someone out right away the technicians name was ALEX and he was very kind and helpful and fixed everything even things I didn’t know was a problem he was very respectful I would recommend using this company and hope you get ALEX!!

Plumbing leak detectionPlumbing pipe repairFaucet repair
Elizabeth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Alex is fantastic! He is kind, responded quickly, identified the leak and fixed it in no time. I would hire him again.

Paid $400–600Not surePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
P2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alex worked quickly and efficiently. 10/10 recommend

Plumbing pipe repairFaucet installation
Ace3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alex was awesome! We had a leak on the floor board of our guest bathroom and could not locate the source. We stopped using the bathroom all together and still had water on the floor. We finally called someone and wish we would have done it sooner. Alex came in like a super hero and saved the day. Just in time for…

Great priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
gdavidson555 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Alex was very professional and completed the task in timely manner definitely would recommend and use them again!

Plumbing pipe repair
Jude2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Alex was amazing! Broken pipe flooded our garage and crawl space - Alex fixed the issue in under an hour and patiently explained the issue.

Paid $1–200Not surePlumbing pipe repair
CecilLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Alex was great, repaired leak in minutes super professional

Toilet repairPlumbing leak detectionPlumbing pipe repair
GTM3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Alex did a great job getting to the problem and fixing it for us. Didn’t take to long at all thank you

Great pricePlumbing leak detectionPlumbing pipe repair
Dillon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Alex was incredible, thanks! Quick and professional, great job on both sink leak/ faucet replacement and house main water pressure valve replacement! God bless!

Great pricePlumbing pipe repairOutdoor plumbing system repairFaucet installation
Amber3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Alex was great! A pipe broke in my house and he fixed it quickly and answered any questions I had. Very friendly and knowledgeable. Thank you!

Plumbing pipe repair
Ytia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Alex was amazing. Explained everything thoroughly and worked very quickly.

Plumbing leak detectionPlumbing pipe repair
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had to come shout out the wonderful plumber technician Alex ! When I showed him the problem he came up with a plan Quick and executed to fix the problem fast and also professional outstanding work Alex !

Plumbing pipe repairShower repair
JE3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

LOGAN was amazing and fixed a problem that no one else would/could. Great job!

Toilet repairPlumbing leak detectionPlumbing pipe repair
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Alex was pleasant and professional. He even allowed my daughter to feel helpful as she watched him replace the washing machine hookup. When he left everything cleaner than when he arrived.

Not surePlumbing pipe repair
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Charlotte Plumbing is a fantastic business. Their technician Alex arrived this morning to take care of the water supply issue to my refrigerator. He was very courteous and knowledgeable. He discovered that the original piping was disconnected. He ran a new water line to my refrigerator and now it produces water and…

Not surePlumbing pipe repairFaucet repairService not listed
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Alex was very friendly and helpful. Fixed the issue and went the extra mile to prevent further issues

Paid $1–100Not surePlumbing pipe repair
MakiyaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Matt was awesome. He came to fix our plumbing and did an awesome job. We are so thankful and will use him again!

Great priceToilet repairPlumbing pipe repairOutdoor plumbing system repair
SydneyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Matt solved our issue promptly and kindly. Was grateful to work with him.

Reasonable pricePlumbing pipe repair

Show more plumbing pipe repair reviews (50 more) →

Price

$166-67% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 19%Overpriced 2%Not sure 41%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair90$239–$680
Plumbing leak detection82$205–$630
Plumbing pipe repair70$353–$1.4k
Drain cleaning55$248–$593
Shower repair51$209–$613
Plumbing leak repair47$248–$793
Water heater installation46$1.2k–$2.5k
Faucet repair45$228–$585

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