Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers generally praise the prompt arrival of technicians and their clear explanations of plumbing repairs, including water heater replacements and leak fixes. The company maintains a 4.9 rating from 1548 reviews, though the owner replied to only 3% of them. Recurring criticisms in lower-rated feedback involve missed appointment windows, unreturned communication regarding quotes, and concerns about pricing for minor repairs or incomplete estimates.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,547 Google reviews we collected
Phrases our text analysis found in 1,490 written reviews
Price verdicts customers left with their Google review
Middle half of what 30 customers paid ($37–$469) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,490 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alex did fast service was very respectful and showed me step-by-step along the way what was gone.”
“totally disrespectful to simply blow me off, especially when they were recommended by my realtor.”
“Ours went out Friday night and I was able to reach out to this company and have someone contact me the next day.”
“Edit 2: kept asking for a quotes and the guy never got back to me”
“Our technician Richard, his craftsmanship was great, he communicated the steps and reassured us everything was going to fine and he was right fixed the problem,”
“I originally wrote a good review but apparently my water is still leaking under my sink and I just realized.”
“I highly recommend Alex to anyone looking for dependable, professional, and efficient service.”
“Charlotte plumbing has been to my house three time in the past few months and I could not recommend them more.”
“Very pleased with technician Guitar's work and communication.”
“Called them, they came out right away, fixed it, reasonable rate.”
“d a company whose name I won't mention and not only did they want to rip off my entire shower wall to remedy the situation but asked if my neighbor wo…”
“On top of that, he was genuinely friendly and had me laughing the whole time he was here.”
“…ater he replies $10,000 I would never refer or do business with these scam artist update the plumbers tik tok is the conservative plumber horrible cus…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Charlotte Plumbing for 8 kinds of job. Pick one to see what they paid and said.
20 year old garden tub with Moen faucets, I replaced the hot water cartridge myself - no problem. The cold water faucet fell apart mid-project (old brittle plastic extensions), had an emergency (water spraying on the ceiling). Called them, they came out right away, fixed it, reasonable rate. Highly recommend.
Alex came and was so friendly and helpful! He came in, took a look at the toilet and was able to get everything done in about 15 minutes. I'm so greatful I called Charlotte Plumbing! My wife and I are so grateful that Charlotte Plumbing helped us!
Alex is fantastic! He is kind, responded quickly, identified the leak and fixed it in no time. I would hire him again.
Richard ..was very knowledgeable on my plumbing issues.. explained and walked me through the process..I had questions..he had answers!!!! Loveable..and genuine person!!! One of a kind man!!!! He did an awesome job ..in no time my issue was fixed ...others told me it was a 2 day job !!! Kuddos to Mr . Richard from Charlotte plumbing!!!!
Service is too costly. They charged me more than 200 for parts and labor for 5 minutes work. Part was just 20 dollar on Amazon.
Alex was amazing! Broken pipe flooded our garage and crawl space - Alex fixed the issue in under an hour and patiently explained the issue.
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 90 | $239–$680 |
| Plumbing leak detection | 82 | $205–$630 |
| Plumbing pipe repair | 70 | $353–$1.4k |
| Drain cleaning | 55 | $248–$593 |
| Shower repair | 51 | $209–$613 |
| Plumbing leak repair | 47 | $248–$793 |
| Water heater installation | 46 | $1.2k–$2.5k |
| Faucet repair | 45 | $228–$585 |
4.9 ★★★★★ 1,548 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Our technician Richard, his craftsmanship was great, he communicated the steps and reassured us everything was going to fine and he was right fixed the problem, quickly and clean thanks much appreciated
Very pleased with technician Guitar's work and communication. He was not ignored with my questions and provided proof for work performed and additional work needed in the future.
Alex was great ..He arrived in time.He explained everything that needed to done. He did an excellent job will definitely use him again
Having your water heater go out it’s super stressful, especially when you have a big family. Ours went out Friday night and I was able to reach out to this company and have someone contact me the next day. We scheduled service and on Monday at 10 he was here and by 1:30 he was gone. Alex did fast service was very respectful and showed me step-by-step along the way what was gone. Alex was great and told me a step-by-step what to do next to get other repairs done. Thank you Alex .
Alex was PROFESSIONAL,FAST,EFFICIENT,NEAT. YES I WOULD VERY MUCH RECOMMEND!
Richard was a great help and went above and beyond
Alex came out right away and replaced our water heater. Quick and easy process! Highly recommend!
Carl was tech he was very professional and kind He took his time to find the problem. I would recommend him to anyone. Just amazing service, Thank you Carl and Charlotte plumbing
Alex came in and quickly finished up my problem suggested what to do and said he will contact the necessary people to fix the problem
Alex came to my home found the issue and fixed in less than 10 in mins. He was friendly, professional and knows his craft. Thanks Alex!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
