How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%29+2.1Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECharlotte Plumbing
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 1,548 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Charlotte Plumbing for 8 kinds of job.
Charlotte Plumbing for plumbing pipe repair
Clear ✕All 70 Google reviews tagged “Plumbing pipe repair” · showing 60
Having your water heater go out it’s super stressful, especially when you have a big family. Ours went out Friday night and I was able to reach out to this company and have someone contact me the next day. We scheduled service and on Monday at 10 he was here and by 1:30 he was gone. Alex did fast service was very…
Alex was very nice and hard working! He found and repaired a difficult leak that has been driving us crazy! I would definitely have him come back for any future work.
I just moved into a new house and realized it had plumbing issues, I called charlotte plumbing and they sent someone out right away the technicians name was ALEX and he was very kind and helpful and fixed everything even things I didn’t know was a problem he was very respectful I would recommend using this company and hope you get ALEX!!
Alex is fantastic! He is kind, responded quickly, identified the leak and fixed it in no time. I would hire him again.
Alex worked quickly and efficiently. 10/10 recommend
Alex was awesome! We had a leak on the floor board of our guest bathroom and could not locate the source. We stopped using the bathroom all together and still had water on the floor. We finally called someone and wish we would have done it sooner. Alex came in like a super hero and saved the day. Just in time for…
Alex was very professional and completed the task in timely manner definitely would recommend and use them again!
Alex was amazing! Broken pipe flooded our garage and crawl space - Alex fixed the issue in under an hour and patiently explained the issue.
Alex was great, repaired leak in minutes super professional
Alex did a great job getting to the problem and fixing it for us. Didn’t take to long at all thank you
Alex was incredible, thanks! Quick and professional, great job on both sink leak/ faucet replacement and house main water pressure valve replacement! God bless!
Alex was great! A pipe broke in my house and he fixed it quickly and answered any questions I had. Very friendly and knowledgeable. Thank you!
Alex was amazing. Explained everything thoroughly and worked very quickly.
I had to come shout out the wonderful plumber technician Alex ! When I showed him the problem he came up with a plan Quick and executed to fix the problem fast and also professional outstanding work Alex !
LOGAN was amazing and fixed a problem that no one else would/could. Great job!
Alex was pleasant and professional. He even allowed my daughter to feel helpful as she watched him replace the washing machine hookup. When he left everything cleaner than when he arrived.
Charlotte Plumbing is a fantastic business. Their technician Alex arrived this morning to take care of the water supply issue to my refrigerator. He was very courteous and knowledgeable. He discovered that the original piping was disconnected. He ran a new water line to my refrigerator and now it produces water and…
Alex was very friendly and helpful. Fixed the issue and went the extra mile to prevent further issues
Matt was awesome. He came to fix our plumbing and did an awesome job. We are so thankful and will use him again!
Matt solved our issue promptly and kindly. Was grateful to work with him.
Matt was fantastic and super helpful! He was prompt, informative, and were moving forward with a few services from them, notably a tankless hot water heater. Great company, highly recommend!
Stephan was great! Very courteous. He listened to what my complaint and resolved my issue in no time! He was very quick and efficient. I definitely will request to use his service again.
Stephen with the big mustache was amazing!!! Not only was he easy to talk to about the problem he was able to show me where the problem was and fix it on the spot!! Thanks for being super awesome and helping out!!!
I was very pleased with the work that was done by Matt today!!
Stephan came out today to diagnose water seeping up in a spot in my back yard, which likely meant a leak or broken pipe underground. He was able to quickly assess the situation and provided the best and worst case scenarios. Luckily, it only turned out to be an issue with the connector between two pipes, so he was…
Logan did a repair for my daughter and me today. He was a friendly guy and made sure the problem was fixed. He was also very respectful of our property. I highly recommend his service.
Stephan was such a major help after being sent out multiple people for my floors starting to flood (reason unknown at the time) because of a pipe in the bathroom behind the wall. He got the job done in a timely fashion and was very knowledgeable. He got straight to the root of the problem was no guest work at all.…
Great repair service by Alex! Prompt diagnosis of the issue and repair. He even took the time to explain and show me photos of the issue in a friendly manner.
Stephan was great! Prompt and communicative and handled a big and complicated job with care and consideration. Would recommend him and Charlotte Plumbing anytime.
Stephan took care of our problem promptly, professionally, and with great customer service! Thank you!
I'm new to Charlotte so when I needed a plumber, my contractor arranged for Charlotte Plumbing to solve my issue. They responded within 24 hours. Mike, my technician was knowledgeable, courteous and speedy. Problem solved. Thanks Mike! 5 stars!
Logan was awesome! Fixed my leaking sink in no time! Thanks so much
Perfect Cleaner Greg and Plumber Stephan had awesome customer service. They arrived at my home within minutes and performed a miracle, stopping a major backup that had overflowed into my tub, shower, and sink. Greg thoroughly cleaned the affected area and provided excellent customer service, clearly explaining what…
Stephan D came out quickly and got sewer line back flowing until permanent fix soon. Very kind and explained process well. He was very much appreciated!
Stephan is the best! He fixed a major toilet plumbing issue for me in a very efficient and fast manner. In about 2 hrs he had diagnosed the toilet drain flange had broken and been disconnected. Repaired and replaced all parts and reinstalled the toilet. Thoroughly checked for any further leaks or potential blockages…
Stephan responded quickly and came out within a few hours. He fixed my plumbing leaks fast, explained everything clearly, and was very friendly and professional. Highly recommend!
Richard was very professional. He explained everything and fixed our problem quickly. I would love to have him do all of my repairs. I highly recommend him.
Richard was great!He was here first thing in the morning ready to get things fixed. Explained everything thoroughly and let me know what repairs were needed. Very happy with the service and repairs.
Stephan came to my home to repair a broken pipe just before a snowstorm. We had no water, and without his help, we would have been without it for days. He was very nice, friendly, and extremely professional throughout the entire process. I am incredibly grateful—thank you, Steve, for going above and beyond. Your help truly meant so much to us.
Mr. Richard did an amazing job here at my home. The water heater was very old and then he gave us a new one. Also placed a missing pipe the previous people should’ve done. Without Richard our water would still be flooding our garage. Thank you to Charlotte plumbing especially Mr. Richard. Very professional man and…
My maintenance guys came out here and manhandled my pipe on my tub and Richard came out to my home and took care of business with ease I’m so grateful for Richard and his professional service he provided he was precise and thorough I would give Richard 100 stars if I could thanks Richard we need more of you in the plumbing industry
We went with Richard of Charlotte plumbing to fix a leaking sink. Again, excellent, efficient worker. He quickly identified the problem and fixed it. Professional, friendly and left the area spotless(5 stars for that ALONE:) Would highly recommend for any plumbing issues as he is very knowledgeable in his area of expertise.
Words cannot express how thankful I am for Richard and Matt. A sewage leak was discovered in our crawl space. Both gentlemen were knowledgeable and professional and completed the necessary repairs in a timely manner. They provided superb customer service and customer care!!!!
I am so excited to write this review. We have tried to get HOT water in our house for several years. We bought a new gas hot water heater over a year ago. Still, the water was just warm. We have paid a few thousand dollars for the water heater and several companies to come out to get HOt water. I found Charlotte…
Josh
Josh Josh was a respectable working gentleman. He fixed the bathroom and he had us going in minutes of the repair and we had no bathrooms know nothing but he had it going. Very nice gentleman. He knows his job very well. Would have him here anytime to do a job.
Steve The Plumber was on time. He delivered a great product quality was in and out within 15 minutes highly satisfied. Thank you so much.
Matt was on time and gave me his options to fix issue. Would recommend this company to anyone
Getting new pipes installed throughout your entire home is no cake walk BUT Stephen definitely made it easier. He was professional and very tidy. I definitely recommend using Charlotte Plumbing.
Josh came out and assessed the issue in minutes where others had been out and only put a bandaid “fix” on it. I am extremely satisfied with this service and am glad to have our issues fixed in almost no time. Thanks again Josh with Charlotte Plumbing!
For 5 years we’ve been suffering with this low water pressure issue…constantly getting brushed off by others. Thanks to Josh I can finally enjoy a great shower at home…even while the washing machine is going! Thank you!!!
Jon was very professional and did a great job .. I had a huge bumping sound coming from the pipe next to the water heater in the garage and he took care of that right away .. he is awesome 👏
Josh came out and was able to help out with our main line clog! Very professional and knowledgeable!
Wonderful experience with Charlotte Plumbing! Anytime I have needed their help they are always here to do their job and offer recommendations on ways to improve situations or preventative maintenance to help. Will definitely use them for future plumbing needs!!
Josh, provided details as per my questions and did an awesome job repairing all that was needed! Recommend this professional employee from Charlotte Plumbing company to anyone in need! 5 Stars!
Great Job, Josh help us really good & fast. He is the best. Thank You So Much!
Very professional and thorough. Brandon did a great job at our house today installing a new inground water line in the front yard. Damion was fair with the pricing and got us scheduled in a timely manner to fix this water leak.
Richard did an incredible job came in and fixed my sink that I’ve had major problems with… thanks again Richard!
RB is good i like it is on time i like the works they did good person
The guys were on time, friendly, knowledgeable, clean and tidy - no residual mess. Great job !
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 90 | $239–$680 |
| Plumbing leak detection | 82 | $205–$630 |
| Plumbing pipe repair | 70 | $353–$1.4k |
| Drain cleaning | 55 | $248–$593 |
| Shower repair | 51 | $209–$613 |
| Plumbing leak repair | 47 | $248–$793 |
| Water heater installation | 46 | $1.2k–$2.5k |
| Faucet repair | 45 | $228–$585 |
