How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%29+2.1Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECharlotte Plumbing
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 1,548 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Charlotte Plumbing for 8 kinds of job.
Charlotte Plumbing for toilet repair
Clear ✕All 90 Google reviews tagged “Toilet repair”
Very pleased with technician Guitar's work and communication. He was not ignored with my questions and provided proof for work performed and additional work needed in the future.
Alex came in and quickly finished up my problem suggested what to do and said he will contact the necessary people to fix the problem
Alex came to my home found the issue and fixed in less than 10 in mins. He was friendly, professional and knows his craft. Thanks Alex!
Alex came and was so friendly and helpful! He came in, took a look at the toilet and was able to get everything done in about 15 minutes. I'm so greatful I called Charlotte Plumbing! My wife and I are so grateful that Charlotte Plumbing helped us!
Experienced a very high abnormal water bill and I reached out to Charlotte Plumbing after reading the great reviews and spoke with Damion, he actually called me on labor day right away and I appreciate that. Josh came right out and was super nice and informative about the situation. He quickly diagnosed the…
Alex is amazing. He got here early and quickly got the repair done. He left the work area super clean.
Alex was very professional, quick, and courteous.
Alex did amazing and fast job with my toilet and shower
I recently had to attain plumbing services for a leak in the upstairs restroom. We scheduled service window 10am -12pm on Tuesday,7/21. Alex, our service agent arrived on time. He did an assessment inspection of the areas affected, while gathering what knowledge I had of symptoms I witnessed. He had to go…
Alex was great, repaired leak in minutes super professional
Alex was kind enough to wait 10 minutes until we arrived home & was extremely professional. He talked me through what he found and his plans to fix the issues as well as how to best follow up with the crew coming to replace drywall. 10/10 excellent service
I had a mystery leak in my home that I thought required roofers but turns out I needed a plumber! My home was serviced by Alex and he was amazing! Very professional, identified and explained the problem- then got it fixed with no worries! I truly appreciate the help!! If you are in need of excellent service ask for Alex @ Charlotte Plumbing!!!!
Alex crushed it! Showed me that I am definitely not a plumber and should leave it to the pros from now on! Quick efficient and friendly!
I needed a plumber in my rental house and they were able to get someone out in two hours. They came in and fixed the horrible job done by a handyman. I can't thank them enough for fast, easy, efficient service!
Alex did a wonderful and very fast job, I am very satisfied with his work !
Stephan was amazing! He was extremely informative and professional. Quickly took care of the problem that had been plaguing us for over a week. The fist technician we had out here didn’t know what the problem was and left without an answer. Stephan was sent out and knew exactly what to do. We couldn’t be more thankful!
Alex promptly took care of the problem Was very efficient and knowledgeable Was friendly and professional Would definitely recommend
This was Stephan’s second time at our home for a separate reason but the service was exceptional. We’ve had 2 different plumbing companies come out and he was able to fix their mess up per se within a matter of minutes. You can tell this isn’t just a job for him but it’s his passion and purpose. He didn’t just fix…
Stephan did a great job! He was timely and provided great service.
Great service and conversation with Stephan! He arrived on time and solved my problem rather quickly!
LOGAN was amazing and fixed a problem that no one else would/could. Great job!
Logan came out last minute to fix a sewer backup. He was friendly, hard working, and able to answer all of my questions. Definitely grateful he was the one to show up for me.
Matt was awesome. He came to fix our plumbing and did an awesome job. We are so thankful and will use him again!
Stephan was super helpful, professional and thorough - problem has been successful fixed and I really appreciate the speedy service! Thank you!
Matt was wonderful and supper quick!! I am very happy with my service today, he replaced the old parts and got us back and running same day!
I believe stephan is the best tech he was on time and faster than expected
Josh was absolutely amazing. Extremely professional, friendly, asked knowledgeable!! I'd, also, like to mention Christina! Both were absolutely phenomenal!!
Excellent service from the technician Stephan. Very respectful and friendly. I recommend them 100%
Charlotte Plumbing is always my go to whenever there’s a plumbing problem with this rental property
Stephan did an excellent job fixing our toilet leak. He arrived fully prepared with all the necessary tools and materials, which made the repair quick and efficient. He was courteous, professional, and respectful of our home throughout the process. We also really appreciated the advance notice before his arrival. It…
Wonderful and fast service from Matt! He is so personalable that my 4 year wanted to help him fix our toilet! Very quick service and on time.
Stephan is the man for the job! On-time, quick, thorough, informative, very clean service, and professional. Replaced a toilet and left no residue, no mess - just great work!! Thanks Stephan!!
Stephan is wonderful. His customer service is outstanding. He knew what was wrong with our toilet in a couple of minutes. We ended up needing a new toilet. He went right to Lowes came back and installed very quickly. We talked about everything and I enjoyed the whole experience. Such a great guy.
Absolutely fantastic all the way around. Knowledgeable and honest, and provide excellent and timely service. Had quoted me an amount but the work was simpler than they expected so they cut the cost nearly in half, when their quote was already far lower than rotorooter. The type of trust and professionalism I look…
He was fantastic—extremely polite, professional, and clearly very skilled at his craft. Our shower was repaired quickly and efficiently, with no unnecessary delays or fuss. Beyond his technical expertise, he was genuinely personable and kind, making the whole experience pleasant and stress-free. It’s rare to find…
Stephan did a fantastic job repairing our toilet. Fast, efficient, and friendly. Couldn't have asked for a better service!
Josh was super helpful with a last minute job, very informative and made light of the situation (sorry big dawg)
Hey thank you for sending Josh over he did An amazing job told me the problem and fixed it efficiently. Thank you so much Josh for going above and beyond.
Thank you Stephan for your quick and efficient service!
Stephen was on time, efficient, friendly and clean. I highly recommend for any of your plumbing needs!
Perfect Cleaner Greg and Plumber Stephan had awesome customer service. They arrived at my home within minutes and performed a miracle, stopping a major backup that had overflowed into my tub, shower, and sink. Greg thoroughly cleaned the affected area and provided excellent customer service, clearly explaining what…
Stephan is the best! He fixed a major toilet plumbing issue for me in a very efficient and fast manner. In about 2 hrs he had diagnosed the toilet drain flange had broken and been disconnected. Repaired and replaced all parts and reinstalled the toilet. Thoroughly checked for any further leaks or potential blockages…
Richard was very knowledgeable, and did a great job with the repairs requested.
I had a minor issue with my downstairs toilet, and Charlotte plumbing sent Stephan out in 24 hours to help figure out the problem. Stephan fixed it very quickly and was extremely kind and helpful! I would definitely hire him again for any plumbing issues that come up.
Richard was quick to help us out, we are so grateful for his speedy work!
We went with Richard of Charlotte plumbing to fix a leaking sink. Again, excellent, efficient worker. He quickly identified the problem and fixed it. Professional, friendly and left the area spotless(5 stars for that ALONE:) Would highly recommend for any plumbing issues as he is very knowledgeable in his area of expertise.
Josh came out to fix my bathroom toilet.He was very nice and helpful.Thanks for all your help and he is very respectful
Logan did an amazing job replacing our toilet. Very respectful and thoughtful. Cleaned up and left no trace. A+
Thank you charlotte plumbing. Stephan did a great job for me! He showed up on time, professional, respectful of my house, replaced a faucet and fixed a running toilet quickly. I’d highly recommend
Rich was great! He not only fixed my plumbing issues with the quickness but also took additional time at the end to let me know exactly what the issue was and how to manage it in the future. I received great communication from the office prior to the appointment and Rich arrived within the timeframe I was given.…
Josh was fabulous. He came on time, completed the task quicker than expected and exceeded expectations. Would definitely recommend. Thanks again Josh! Our toilet savior. :)
Steven/Stephen was wonderful!!! He came in to take a look at our water heater and toilets to fix them. He was very professional and easy to talk to, including to my four year old daughter. She loved him because he was friendly and thought he resembled one of her favorite characters. Definitely recommend and thank you again for being so kind to our family!
Richard was great !! Very professional upon arrival , assessed the issue , communicated his steps for repair with me and completed the repair in a timely manner . He allowed me to check his work and made sure I was satisfied before he left !! Thank you Richard !! Outstanding job !!
Shout out to Matt from Charlotte Plumbing!!! Top tier professionalism & customer service still exist! He was Punctual! Greeted with a smile. He patiently listened to our concerns even though he had a work order. He was in and out like Family, good vibes. Great service w/ honesty is PRICELESS these days. Thanks
MATT F. Was very professional and knowledgeable. He took the time to properly assess the situation and acted swiftly to resolve all issues in one visit. He came ready to solve our problems.
Hands down Charlotte Plumbing is now my go to plumbing company. Their staff is phenomenal starting with Damien and Christine they were both very attentive to my plumbing issue. The plumber assigned to my problem was named Guitar. This gentleman was very professional and knowledgeable he diagnosed the sewer drain…
Stephan from Charlotte Plumbing was truly a professional. He was able to repair my toilets in what seemed like record timing. I originally requested to repair one toilet and since I had two toilets with the same issues, I asked if he could repair the second one. He was able to accommodate! No more running toilets in either bathrooms.
great service !!! Matt was wonderful.
Working with Matt was an extremely wonderful experience! He worked quickly and diligently, and he even let my 4 year old assist him (the smile on my child’s face was worth it). We will definitely call you guys again if we ever need plumbing help!! Thank you so, so much.
Josh came out and assessed the issue in minutes where others had been out and only put a bandaid “fix” on it. I am extremely satisfied with this service and am glad to have our issues fixed in almost no time. Thanks again Josh with Charlotte Plumbing!
Perfect 5 star rating after 700+ reviews is well earned. Josh went above and beyond helping me. He came to fix a toilet, and as a bonus he showed me what I needed to know to get my irrigation system up and running. Would recommend to friends/family.
My plumber was Josh. He knew exactly what was wrong and exactly how to fix it. He was very professional and talked me through everything. I highly recommend.
Josh, provided details as per my questions and did an awesome job repairing all that was needed! Recommend this professional employee from Charlotte Plumbing company to anyone in need! 5 Stars!
Work was fast and efficient. Curtis gave good advice about not flushing wipes down toilet
Josh was amazing. He explained what he was doing and was very professional. He continued to communicate with me while he was working when I had a question. I had been very apprehensive of calling a plumber in because I live alone but he was very professional and calmed my nerves instantly. Such a great company and…
Today Josh repaired my toilet.. He knew exactly what he needed to do and did it quickly I would definitely recommend Charlotte Plumbing! 10/10 -Ashley Thompson
Matt stopped by to assist with locating and resolving an upstairs toilet leak that leaked through to the downstairs ceiling. He was a complete pleasure and a joy to work with. He explained everything that needed to be done and why. He was so personable and knowledgeable and I would definitely recommend and use…
Josh did an excellent job. He explained everything to us and was very supportive.
Great Job, Josh help us really good & fast. He is the best. Thank You So Much!
RB was professional, quick, efficient and pleasant. I highly recommend him. Thanks RB
RB came on time and was very friendly and efficient. He understood what was wrong with our toilet even though I was talking in layman’s terms. He fixed it quickly and had a smile on his face when he left. All around super easy experience. Thanks RB!
I called for someone to come out to help this Monday 10-11-21 and Tuesday Josh arrived at the time they called and said he would. Josh was knowledgably and very professional. He walked me through everything and explained what caused the issues we were having. He was able to fix it right on the spot for us, told me…
Richard just completed repairs on a couple of our toilets. He was prompt and personable. He is very knowledgeable and told me exactly what he fixed on each toilet and why - even showed me the damaged part. I would highly recommend Richard and Charlotte Plumbing. Top notch!!
My plumber arrived promptly, was friendly, knowledgeable, and helped me understand what was happening with all my toilets. I will highly recommend him. I can't remember his name, but he was great. Please recognize him for great service. Thanks.David Nations
Josh and Chad were awesome! Very professional with fair pricing.
Josh was very prossinanl very polite an respectful
Chris and his Helper Connor showed up on time. They wore booties and masks at all times and they informed me that masks were mandatory anytime you did a call or were out wearing a Charlotte Plumbing shirt even if you were in a public place. I called them to pull and reset a leaking toilet. They walked me through…
Josh was absolutely wonderful. He came in and immediately fixed the issue with our toilet. I asked him if he was able to address an issue we’ve been dealing with with our garbage disposal and in a matter of minutes he was able to fix that too. Very efficient and very friendly! Definitely recommend Charlotte Plumbing and Josh!
Josh came in a timely manner and was very professional throughout the whole process! Fixed my toilet up like it was nothing! Christina was the receptionist that took my call and she was very sweet and awesome!
Damien was quick to respond and schedule an appointment that met my availability. I received a phone call from Christina on the day of the appointment to let me know Josh was on his way. Josh arrived on time, was very professional and did a great job as well as keeping my dog entertained.
Josh was great! He was very professional. He explained everything that was going on with my plumbing. I had a clogged toilet and bathroom. He was able to come out and get things done quickly. In an out in about an hour. I really appreciate all of his efforts.
Great experience! They were fast and organized. Guitar “Charlie” was our plumber and he was awesome with helping solve our issue with our toilet. I would recommend them to anyone who is having plumbing issues.
Had a slow drip and needed someone to come out quickly. 7R was quick to diagnose the issues and efficient with the repairs. Will use again in the future.
Josh seems to be really proud of his skills and he knows what he’s doing. He was doing the proper precautions for COVID-19 by wearing a mask and social distancing which was a plus. His job was very well done!
Josh did an excellent job. He was very professional, courteous and fixed exactly what needed to be fixed. I would call Charlotte Plumbing and Josh back again.
After our toilet got a bad clog I had to call a plumber josh arrived in a timely manner and got the clog out very quickly he also was very informative on preventative measures josh was very fast and effective with his service and we will definitely call him again for any of our plumbing needs
Thank you for your fast and fantastic work. Ansco and Associates cut the line to my house but when repaired the line, they let mud, dirt, and rocks into the lines in my house. Josh came and immediately found the problem and fixed it. He also thoroughly checked every outlet to make sure that the water was running…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 90 | $239–$680 |
| Plumbing leak detection | 82 | $205–$630 |
| Plumbing pipe repair | 70 | $353–$1.4k |
| Drain cleaning | 55 | $248–$593 |
| Shower repair | 51 | $209–$613 |
| Plumbing leak repair | 47 | $248–$793 |
| Water heater installation | 46 | $1.2k–$2.5k |
| Faucet repair | 45 | $228–$585 |
