How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%29+2.1Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECharlotte Plumbing
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 1,548 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Charlotte Plumbing for 8 kinds of job.
Charlotte Plumbing for water heater installation
Clear ✕All 46 Google reviews tagged “Water heater installation”
Having your water heater go out it’s super stressful, especially when you have a big family. Ours went out Friday night and I was able to reach out to this company and have someone contact me the next day. We scheduled service and on Monday at 10 he was here and by 1:30 he was gone. Alex did fast service was very…
Alex was PROFESSIONAL,FAST,EFFICIENT,NEAT. YES I WOULD VERY MUCH RECOMMEND!
Richard was a great help and went above and beyond
Alex came out right away and replaced our water heater. Quick and easy process! Highly recommend!
He was excellent very polite and worked very quickly and professionally 👍🏾
Richard was great! Charlotte Plumbing responded quickly to an emergency hot water heater leak and got everything taken care of professionally. He was very knowledgeable, easy to talk to, and kept me informed throughout the process. He also cleaned up after himself and didn’t leave the area a mess, which I really…
Alex was wonderful, pleasant efficient, and thorough. This would be the second time he’s come to my home to help me keep my plumbing in order and it’s always a job. Well done.
Kudos to Alex! Not only was he fast, quiet, and friendly, he did all the work with a smile! I hope to never need him again, but happy to depend on him if we do!! THANK YOU SO MUCH ALEX!!!!
Mr Richard was so quick and organize at doing his job that I loved everything about him. Keep up the great work Richard. And he clean up everything.
Alex was amazing! Super nice and did great work!! I highly recommend!!
Charlotte Plumbing responded quickly to our Hot Water Heater going out. They were flexible with scheduling and arrived on time. Alex our technician completed great work and was very kind.
I spoke with the owner and he is great! So are all his technicians
Alex is the best. Has helped us twice, always is professional, quick and friendly. Does a great job.
This is the second time Alex has came to our place of residence and both times he was very helpful and professional. He informed us quickly of the issues and did his part to resolve them each time.
Alex was great very pleasant attitude and he got the job done quickly I would definitely get him to do another job for me
Brian with Charlotte Plumbing reached out to me right away when we said we had issues with our hot water heater. As first time homeowners, we ended up replacing the old flooding system ourselves, WELL, we installed the wrong one. Even though we couldn't afford their service, Brian walked us through everything…
Alex was very professional and was pretty much in an out good guy and great technician
Alex came in and got right to work. He was very quick and informative as what he was doing. He got our hot water heater replaced and working. He was very kind and caring. Would recommend him and his services to anyone in need of a plumber.
Alex did an amazing job installing my new water heater. Thank you so much!😊 💌
I would like to say Alex came out and changed my water heater he has done a excellent job he was fast very polite cleaned up his work space made sure everything was working correctly and was done in a timely fashion I would recommend him to anyone who needs his services great job Alex I appreciate your buddy
Alex was fast and efficient! Super friendly and knowledgeable!
Logan came out and replaced our hot water heater, he was very professional and laid out what to expect while he was there
I had an issue with a gas leak and this company helped me by replacing the heater. The employee that helped was super kind, straightforward, and helpful. If you ever need help with a plumbing issue ask for Alex!
Stephen was great in and out
Matt did a phenomenal job for us. He showed up early, was respectful and completed the job with professionalism and courtesy. Highly recommended!!
Matt was fantastic and super helpful! He was prompt, informative, and were moving forward with a few services from them, notably a tankless hot water heater. Great company, highly recommend!
Thank you Stephan! Excellent service, nice and pretty quick.
Matt did an amazing job replacing the water heater and did it very efficiently! Paid by our rental company but they did a great job and very nice people!
Professional Plumber Stephan was very Professional and he came an access my situation with care. He knew it was urgent and he wasted no time getting my hot water tank replaced and back running. He even waited around until the tank was back filled and all the toilets and faucets were working again. I highly recommend him , thanks again
The plumber Jon was awesome and this company is the best if you need a water heater or any plumbing needs they are fast and efficient
Richard came out and replaced my water heater . Very professional And answered all questions
Richard was awesome! He came out and fixed my water heater despite the icy roads! He deserves a bonus, he's the man!
Stephan is true professional Came and removed the old water heater and install a new one in timely manner he knows what he’s doing If I needed a plumber in the future I will ask for him
Richard was the best , his communication and professionalism was amazing. Great guy.
Richard was a great technician and was very professional and knowledgeable. He removed and reinstalled a heavy and large water heater in no time and everything was perfect the first time. Left the areas clean as well. Highly recommended Photos-before, during, after
Horrible customer service, I do not know the plumbers name but he records everything he does & puts it on tik tok, I asked what’s a rough estimate for a water heater he replies $10,000 I would never refer or do business with these scam artist update the plumbers tik tok is the conservative plumber horrible customer service
First time experience with this company. Guys name was rich. Dude was super knowledge and professional. Also probably one of the nicest repair guys I've dealt with. Looked like he could do it with his eyes closed.
Love working with Charlotte Plumbing – incredibly reliable and professional. Stephan was great and very informative!
Charlotte Plumbing did a great job renovating our master bathroom 12 years so I called them to get a quote on a new water heater. They could provide a quote over the phone, which was slightly less than other quotes I received so I accepted, and they scheduled the new installation for the next day. James, the…
I appreciate the plumber, Josh, for his professionalism and attention to detail with the installation of my water heater. He explained everything I needed to know about it with patience and clarity. Thanks 😊
Technician RB was very professional and on time. Great service, i recommend 👍!
I was very impressed with Matt. He came out the day before Thanksgiving to check out the water heater that was looking pretty rough. To my surprise he put a new one in that day! He's a very respectful young man and very professional. He's very good at his job and very thorough. Thanks Matt!!
We had RB come out to replace our water heater for us. He did great work and was very friendly, knowledgeable and professional. Would recommend him to anyone.
RB was GREAT!!! He was super professional and he came out after us not having hot water for 3 days- even though he was off today he agreed to come and help us. Our old water heating unit was old and not able to be repaired and he grabbed us a beautiful new unit and replaced it for us. We are SO HAPPY to have hot…
RB was super sweet and very helpful and friendly thanks again!! For fixing our issue!
Joshua Moua was great all overall. My water heater died and he came right away to diagnosed the problem order me a new heater and installed it next day. He made sure there was no leaks while replacing in the new one. And everything works perfect. Thanks for being so reliable Josh.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 90 | $239–$680 |
| Plumbing leak detection | 82 | $205–$630 |
| Plumbing pipe repair | 70 | $353–$1.4k |
| Drain cleaning | 55 | $248–$593 |
| Shower repair | 51 | $209–$613 |
| Plumbing leak repair | 47 | $248–$793 |
| Water heater installation | 46 | $1.2k–$2.5k |
| Faucet repair | 45 | $228–$585 |
