How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%29+2.1Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECharlotte Plumbing
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 1,548 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Charlotte Plumbing for 8 kinds of job.
Charlotte Plumbing for water heater repair
Clear ✕All 40 Google reviews tagged “Water heater repair”
Having your water heater go out it’s super stressful, especially when you have a big family. Ours went out Friday night and I was able to reach out to this company and have someone contact me the next day. We scheduled service and on Monday at 10 he was here and by 1:30 he was gone. Alex did fast service was very…
Alex was wonderful.. Great customer service. On time and quick! Took care of the problem and figured it out in no time. Thanks Alex!!!
Alex was incredible. He knew what to do to fix the issue right away. He was quiet, efficient, quick and so kind. He explained what to do and even told us what to do if other things became a problem. He would be welcome back any time!
Alex was very efficient and also very kind. I appreciate the good work he did!
Alex was great! He came in and got our hot water fixed super fast. But beyond just doing the job, he actually talked to us, explained what was going on, and was just really easy to communicate with. He was super friendly and you could tell he actually cared about helping us, not just coming in, fixing it, and…
Richard came out and rebuilt water heater and had us back up and running in less than an hour super great service
Richard was fast, efficient, and thorough! We appreciated all the knowledge he shared. We now have a functioning hot water heater and can take hot showers again! Yayyyy!
Alex is the best. Has helped us twice, always is professional, quick and friendly. Does a great job.
Alex was prompt, figured out what was the issue with the water heater and fixed it right away.
Alex did an amazing job fixing my water heater! He was incredibly kind, respectful, and professional from start to finish. He arrived right on time, was very patient, and explained everything clearly. He was able to fix the issue very quickly, which I really appreciated. I highly recommend Alex ! :)
The property management company sent Charlotte Plumbing out to fix the regulators on water heater and furnace. The tech name was Alex … He was so kind and knowledgeable! He was great!
Alex was very kind, fast, and helpful. I explained to him the issue I was experiencing. He worked on my water heater and repaired it within 20 minutes.
I needed a plumber in my rental house and they were able to get someone out in two hours. They came in and fixed the horrible job done by a handyman. I can't thank them enough for fast, easy, efficient service!
Alex came out to replace the regulator. He came on time and was friendly. Did the job in a cleanly and timely manner. All and all good service.
Alex was my Plumber/Technician addressing a knocking sound from the water heater. Alex arrived in a timely manner and immediately found the problem. He was also very polite! Thanks, Alex, for fixing all the issues. Now my showers won't be so noisy😁
Matt did a wonderful job fixed my problem and stayed to verify the hot water was working. 10/10!
Jon came this morning inspected the water heater and knew initially what the problem was and where the problem was. Make me aware of how long it would take them and what to expect overall I appreciate this type of proactive approach and service. Definitenly 5 stars
We were having an issue with out water heater and contacted Charlotte Plumbing the representative they sent over was Richard he was very friendly and knowledgeable and was able to fix the problem in a timely manner. Im very appreciative of how he handled the situation and will definitely be requesting Richard…
Plumber Stephan did what no other plumber could do, and fixed our dishwasher from leaking after 5 visits from other plumbers, as well as he fixed our water pressure from no water pressure to full water pressure, truly great at what he does.
The repair was fast and Stephan also informed me on what to do if it ever happens again. Stephan was very professional and courteous. I appreciate him coming out in this cold.
Richard came and was very communicative about what needed to be done and immediately got to work, finishing in literally under an hour!! He went above and beyond amazing work.
Richard was so professional, knowledgeable and very quick with the service. He was in and out in no time.
Matt Famularo was awesome. He was patient, knowledgeable, professional and very thorough. I appreciate that through every step he did a gas leak check to ensure that there was no leakage when completed. He did not leave until we checked the water to make sure it was working. I appreciated that he was on time and…
Had a great experience, he showed up saw the issue fixed it replaced and carried the water heaters by him self and in a pace. Thanks again Jonathan wish you the best
Matt was awesome and very courteous. I would definitely utilize these services again I appreciate how dedicated and hard-working he was polite.
I am so excited to write this review. We have tried to get HOT water in our house for several years. We bought a new gas hot water heater over a year ago. Still, the water was just warm. We have paid a few thousand dollars for the water heater and several companies to come out to get HOt water. I found Charlotte…
Technician was name Jhon very knowledgeable about issue and identified and fix problem without glitch
Richard came and resolved the issue I was having with my water heater. He was professional, proficient, communicative, and in and out quickly and efficiently. Very impressed and satisfied with Charlotte Plumbing and their customer service. Highly recommend.
Matt with Charlotte plumbing was great to work with. He provided wonderful service and explained everything to me thoroughly. Could not have asked for better service! Will definitely recommend Matt with Charlotte plumbing to everyone.
He came in to inspect our damaged water heater and replaced it the same day. Great service!
John was the technician who fixed our water heater today. He was one of the nicest, easy going technician's I have met thus far. His professionalisim made me feel at ease and I can say it was truly a pleasure to work with him. If I could give him 10 stars, I would. Thanks John for your hard work, we sure appreciate you!!!!!!
Christine the office manager at Charlotte Plumbing is professional, direct and wants what’s best for the customers! Curtis and Josh came out and worked hard to make sure this job was done and done right! Curtis and Josh are very knowledgeable, friendly and Curtis was even able to replace the sub flooring and add…
Service was quick, professional, and exceptional. The technician was very respectful of the house, knowledgeable of his craft, and was in and out quickly! Thank you again for the service!
RB were here so quickly especially on the morning after Thanksgiving. He identified several problems in my rental home and fixed them along with the promise of a lower water bill! RB was so helpful, informative and truly was here for me, the customer. He also cleaned out the bathrooms faucet screen which was very helpful.
Our technician name was RB he was on time which was very important and very communicative of what the problem was and didn't take all day to fix the problem
From the time I called for service to the time our tech came everyone was professional and courteous. Our tech Chris came when he said he would. Explain the problem beforehand and gave me options. I really appreciated his professionalism. I will definitely call them back for any further plumbing needs.
Josh and Tom were great! They came out quickly to two separate calls and figured out the issue. They replaced our water heater quickly and with zero mess. They were courteous and careful and kept their shoes off and their masks on! Thanks for great service!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 90 | $239–$680 |
| Plumbing leak detection | 82 | $205–$630 |
| Plumbing pipe repair | 70 | $353–$1.4k |
| Drain cleaning | 55 | $248–$593 |
| Shower repair | 51 | $209–$613 |
| Plumbing leak repair | 47 | $248–$793 |
| Water heater installation | 46 | $1.2k–$2.5k |
| Faucet repair | 45 | $228–$585 |
